%%% -*-BibTeX-*- %%% ==================================================================== %%% BibTeX-file{ %%% author = "Nelson H. F. Beebe", %%% version = "1.37", %%% date = "10 January 2026", %%% time = "06:39:02 MDT", %%% filename = "commundesignqreview.bib", %%% address = "University of Utah %%% Department of Mathematics, 110 LCB %%% 155 S 1400 E RM 233 %%% Salt Lake City, UT 84112-0090 %%% USA", %%% telephone = "+1 801 581 5254", %%% URL = "https://www.math.utah.edu/~beebe", %%% checksum = "63986 12495 60781 607692", %%% email = "beebe at math.utah.edu, beebe at acm.org, %%% beebe at computer.org (Internet)", %%% codetable = "ISO/ASCII", %%% keywords = "bibliography; BibTeX; Communication Design %%% Quarterly Review", %%% license = "public domain", %%% supported = "yes", %%% docstring = "This is a COMPLETE bibliography of the %%% journal Communication Design Quarterly %%% Review (CODEN none, ISSN 2166-1200 (print), %%% 2166-1642 (electronic)), published by the %%% ACM. Publication began with volume 1, %%% number 1, in September 2012. %%% %%% The journal has a World Wide Web site at %%% %%% http://dl.acm.org/citation.cfm?id=J1351 %%% http://www.sigdoc.org/publications/cdqr.html %%% %%% At version 1.37, the COMPLETE year coverage %%% looked like this: %%% %%% 2012 ( 8) 2017 ( 31) 2022 ( 28) %%% 2013 ( 35) 2018 ( 32) 2023 ( 23) %%% 2014 ( 29) 2019 ( 21) 2024 ( 43) %%% 2015 ( 36) 2020 ( 18) 2025 ( 27) %%% 2016 ( 31) 2021 ( 16) %%% %%% Article: 378 %%% %%% Total entries: 378 %%% %%% The checksum field above contains a CRC-16 %%% checksum as the first value, followed by the %%% equivalent of the standard UNIX wc (word %%% count) utility output of lines, words, and %%% characters. This is produced by Robert %%% Solovay's checksum utility.", %%% } %%% ==================================================================== @Preamble{ "\hyphenation{ }" # "\ifx \undefined \booktitle \def \booktitle#1{{{\em #1}}} \fi" # "\ifx \undefined \pkg \def \pkg #1{{{\tt #1}}} \fi" } %%% ==================================================================== %%% Acknowledgement abbreviations: @String{ack-nhfb = "Nelson H. F. Beebe, University of Utah, Department of Mathematics, 110 LCB, 155 S 1400 E RM 233, Salt Lake City, UT 84112-0090, USA, Tel: +1 801 581 5254, e-mail: \path|beebe@math.utah.edu|, \path|beebe@acm.org|, \path|beebe@computer.org| (Internet), URL: \path|https://www.math.utah.edu/~beebe/|"} %%% ==================================================================== %%% Journal abbreviations: @String{j-COMMUN-DESIGN-Q-REVIEW = "Communication Design Quarterly Review"} %%% ==================================================================== %%% Publishers and their addresses: @String{pub-ACM = "ACM Press"} @String{pub-ACM:adr = "New York, NY 10036, USA"} %%% ==================================================================== %%% Bibliography entries, sorted in publication order with ``bibsort %%% -byvolume'': @Article{Potts:2012:DDC, author = "Liza Potts and Michael Albers", title = "Defining the design of communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "3--7", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448918", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Welcome to your newly redesigned SIGDOC newsletter. Nearly a year ago, we began having conversations about publishing opportunities for cutting-edge (and often bleeding-edge) research in our field. The kind of work that includes pilot studies, exploratory research happening inside labs, centers, and in the field. The kind of work that has trouble getting recognition and funding because it is new, does not have years of research behind it, and is often risky to take on. Cutting-edge work is also the kind of research and application work that needs to find a publishing venue as quickly as possible to encourage further exploration, discussion, and refinement. Other relevant work would be surprising and interesting results of a usability test or development project. Although this work may not be as bleeding edge (and may not even qualify as a ``full research project,'') the knowledge the project team gained can help other groups and needs a venue on which that communication can occur.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Spinuzzi:2012:WCD, author = "Clay Spinuzzi", title = "What is communication design?", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "8--11", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448919", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In 1997, I worked with a team to conduct my first qualitative research project, a study of how software developers used code libraries when developing a common codebase (McLellan et al. 1998; Spinuzzi 2001). In particular, I was interested in how developers used inline comments to understand their own and others' code. At two sites, the developers used comments pretty much as you might expect: as notes for interpreting and communicating information about the code. But at the third site, developers essentially ignored the comments. One compared the comments to an approaching car's blinker: it might or might not indicate intent, but you'd be foolish to trust it. Another set his editor to gray out comments so they wouldn't distract him. A third used comments --- not to interpret the code, but as landmarks for navigating it. ``If I have 50 lines of code without a comment,'' he told me, ``I get lost. It takes me a while to actually read the code and find out what it's doing. But if I have comments I can separate it into sections, and if I know it's the second section in the function, I can go right to it.''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Swarts:2012:CD, author = "Jason Swarts", title = "Communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "12--15", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448920", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "What is communication design? The term may represent, along with technical communication, information design, and content development, the latest permutation of how the work once known as technical writing has been re-named and re-professionalized. This is a reductive answer, of course, since the terms emphasize different qualities of that work and all are pinchy and baggy as generic descriptors. A different answer is that the term communication design captures an awareness that our field lacks a center. It has its genres and its processes, but as Johnson-Eilola and Selber (in press) argue, it is the focus on defining and solving problems in novel ways and in response to the exigencies of highly varied situations that underscores the importance of what we do. I prefer to see communication design as an embrace of that role, a recognition that the scope of our concern is broad: it is communication. It is also constructive work, aimed at producing concrete effects in the world. It is not just writing; it is design.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hart-Davidson:2012:VCA, author = "William Hart-Davidson and Jeff Grabill", title = "The value of computing, ambient data, ubiquitous connectivity for changing the work of communication designers", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "16--22", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448921", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Our experiences as part of the Writing in Digital Environments (WIDE) Research Center have led to a complete break with the notion that we are concerned with the effective communication of idea to an audience or even with the related idea that we design technologies for that purpose. At least this is the stance that we take in this very short essay.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hayhoe:2012:TFI, author = "George F. Hayhoe", title = "Telling the future of information design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "23--26", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448922", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Ask 10 technical communicators to define information design, and you're likely to get as many very different answers (Redish, 2000). Despite the variety, however, I think that most definitions of information design correspond more or less to one of the following approaches.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{McNely:2012:BDS, author = "Brian McNely", title = "Big data, situated people: humane approaches to communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "27--30", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448923", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In his 2005 book Ambient Findability, Peter Morville argued that what we find changes who we become. In 2012 and beyond---in an information environment of filter bubbles, contextual advertising, and friend-of-friend chains that push ordinary folks well beyond the Dunbar number---perhaps Morville is in need of some updating: what finds us changes who we become.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Pierce:2012:DC, author = "Robert Pierce", title = "Design of communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "31--36", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448924", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "There is much discussion and debate about what exactly falls within the bounds of what is termed, ``design of communication.''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Salvo:2012:VRB, author = "Michael J. Salvo", title = "Visual rhetoric and big data: design of future communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "1", pages = "37--40", month = sep, year = "2012", CODEN = "????", DOI = "https://doi.org/10.1145/2448917.2448925", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:03 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The hype machine---media, corporate communications, and futurist prognosticators---are hard at work promoting Big Data. There are computing and storage resources that, like the ``dark fiber'' installed at the turn of the millennium that now carries streaming video, are looking for huge data sets that require the powerful processing and tremendous storage capacity of the new infrastructure. And there is no better confluence than that provided by the impetus to rearticulate Communication Design Quarterly in an age of Big Data. The New York Times has been running articles about Big Data for some time: ``Big data is all about exploration without preconceived notions.''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Potts:2013:NGD, author = "Liza Potts and Michael Albers", title = "The next generation on design of communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "2", pages = "3--4", month = jan, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2448926.2448927", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:08 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Supporting the next generation of design of communication scholars is a core mission for Communication Design Quarterly. Beginning with this issue, we hope to highlight the exciting research that our younger generations are contributing to the field.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Koh:2013:CAL, author = "Jeffrey Tzu Kwan Valino Koh and Kening Zhu and Kasun Karunanayaka and Doros Polydorou and Roshan Lalintha Peiris and Ryohei Nakatsu", title = "Characterizing the analog-like and digital-like attributes of interactive systems", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "2", pages = "8--36", month = jan, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2448926.2448928", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:08 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this paper we analyze the works of the Keio-NUS CUTE Center at the National University of Singapore in order to uncover the dispositions of ``analogness'' and ``digitalness'' in regards to the relationship between users and interfaces. By comparing concepts of embodiment from a philosophical perspective, paired with the computer science treatment of analog and digital data, we derive a contingent definition for analog-like and digital-like interaction. With case studies as reference, we outline a continuum to describe types of interfaces based on these dispositions, which could then be further analyzed using characteristics for designing analog-like, digital-like or hybrid-like interactive systems. We then propose a new methodology for designing novel interactive systems that are analog in nature, called interactive analog media (IAM) and finally describe a prototype system called Linetic, which exemplifies some of the characteristics described in this paper.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lindsley:2013:PID, author = "Tom Lindsley", title = "Prefab interface development and the problem of ease", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "2", pages = "37--49", month = jan, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2448926.2448929", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:08 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "To elaborate on a recent tweet by Dan Cederholm of the development studio, SimpleBits, and author of the standards-focused Bulletproof Web Design, current web development practice, with its many device, format, and user contingencies, is creating an ever-expanding and increasingly complex geography for novice web writers and developers to navigate and learn. For a novice to output the ceremonial ``Hello world'' in 2013 is to greet a world of web writing barely comparable to the inline-styled, table-formatted, and JavaScript-leery World Wide Web which many veteran developers first learned.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Harrison:2013:SYT, author = "Angela Harrison", title = "{I} see you're talking {{\#HPV}}: communication patterns in the {{\#HPV}} stream on {Twitter}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "2", pages = "50--51", month = jan, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2448926.2448930", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:08 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This poster reports data from a pilot study of communication practices in the microblogging site Twitter. A content analysis was conducted on a random sample of 50 tweets from the \#hpv (human papillomavirus) stream in order to determine any recurring practices such as use of links, retweets, uses of the @ symbol, and other phenomena. The pilot study found that, unlike studies conducted on communication patterns in Twitter streams, the participants in the \#hpv stream use it to primarily broadcast information as opposed to interacting and conversing with one another, and collaboration, while present indirectly, is minimal. The researcher plans to expand the sample set to 900 tweets and continue the process of content analysis in order to determine more solid findings for practices of communication in this space. The researcher also plans to examine other spaces relevant to the exchange of information on HPV, conduct content analyses for them, and compare them to the findings on Twitter. The goal is to use these findings for both health and technical communication so that better systems can be designed to optimize the power of participant generated information spaces.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Potts:2013:SAE, author = "Liza Potts", title = "{SIGDOC} at {ATTW}: editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "3--4", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466490", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Pierce:2013:NC, author = "Rob Pierce", title = "Notes from the chair", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "5--8", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466491", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Albers:2013:IPS, author = "Michael J. Albers", title = "Introduction: {Proceedings} of {Symposium} on {Communicating Complex Information}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "9--11", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466492", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hailey:2013:RWP, author = "David E. {Hailey, Jr.}", title = "{ReaderCentric} writing for the prosumer marketplace: proposing a new, content-based information architecture model", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "12--17", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466493", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As usability experts describe the appropriate models for writing in digital, they consistently express the need to write in a user-centric format. While I agree with the importance of efficient navigation in Web content, I suggest that user-centric writing only applies to part of the content we find in a website. Other styles of writing are almost always required. Two additional styles are persuasion-centric and quality-centric writing. These two styles are required by almost all marketing writing and especially marketing writing for the prosumer community. In this article I extend the ideas found in user centered design to include user-centric, persuasion-centric, and quality-centric writing (which combination I call ReaderCentric writing ). I believe this impacts information architecture in a number of important ways, perhaps most notably in the way the various writing styles impact the mindset of the information architect. I will explain why these writing models are important and demonstrate what happens when the models are ignored or not understood, plus how they may be successfully applied to marketing documents on the Internet. Finally, I will speculate on how information architecture may be adjusted to meet the needs of the content, writer, and reader.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zobel:2013:ECU, author = "Gregory Zobel", title = "Engaging complexity in usability through assemblage", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "18--22", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466494", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In 2011, I faced a complex research problem: how could mobile device user experience (HCMVX) of visitors to Humboldt County, California, be measured and improved? Mobile visitors are visitors who actively use their smart mobile devices, like smart phones and iPads but not laptops, while on vacation. In 2011, there were no official records or policies regarding mobile visitors and little local awareness of mobile tourism in Humboldt County. No one had measured mobile visitors' experience in Humboldt County and few officials had any idea on how to improve these visitors' experiences. This information and policy gap also meant there was no clear way to contact mobile visitors or arrange for mobile usability tests. I faced a complex system with no clear starting point. Traditional usability methods did not initially help because the majority of usability methods rely on clearly identified users, tasks, or goals. While I planned to use traditional usability methods once the users and usability problem(s) were identified, it was necessary to first locate and identify the users and their tasks and goals. Using Deleuze's assemblage concept, I approached the complex system of HCMVX, identified potential points of engagement, conducted field research and interviews, analyzed, and wrote up my results in less than six months. Local officials took my results and reshaped part of their policies and merchant training based on my data and conclusion. Deleuze's assemblage offers usability practitioners a means to approach complex systems and rapidly identify points of engagement.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Blythe:2013:DSM, author = "Stuart Blythe", title = "Dynamic system models and the construction of complexity", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "23--27", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466495", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Humans routinely fail to comprehend complexity and anticipate long-term consequences. Systems dynamicists try to overcome these weaknesses by developing computer-supported models that can account for multiple variables in non-linear relationships. Using programs such as STELLA and Vensim, systems dynamicists create stock-and-flow diagrams, equations, and, ultimately, interfaces that enable others to interact with the model. This paper describes how one such model was developed and speculates on roles that technical communicators might play in future projects.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Shirey:2013:RCC, author = "Jenny Shirey and Ann Charng and Quynh Nguyen", title = "Researching and communicating the complexity of {IT} image management", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "28--33", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466496", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Today, the process of image management is extremely time-consuming for IT administrators. Until now, this complicated process has not been extensively explored by design researchers. During a recent research study at Citrix, we interviewed 17 IT professionals. We used a process we call ``adaptive interviewing,'' a flexible methodology that could accommodate the various infrastructures of IT organizations and the diversity of ways that administrators handle image management. While conducting our interviews, we worked with our information designer to create several visualizations of our data. Ultimately, we found that supplementing interviews with information visualizations is a powerful way to explore, understand, and explain the complex system of IT image management.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Meloncon:2013:VCE, author = "Lisa Meloncon", title = "Visual communication in environmental health: methodological questions and compromises", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "34--37", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466497", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Disciplinary differences cause multiple problems with trying to create a research study that gauges readers' comprehension of complex scientific information. This paper provides a case study of the some of the issues associated with research methods and methodologies on an on an interdisciplinary team.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Passera:2013:TCL, author = "Stefania Passera and Helena Haapio", title = "Transforming contracts from legal rules to user-centered communication tools: a human-information interaction challenge", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "38--45", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466498", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this paper, we illustrate how merging contract design with information design, especially visualization, can help to transform contracts (and people's perceptions about contracts) from legal rules to communication tools. We argue that improved human-contract interaction can maximize the value of commercial relationships, minimize risk, and prevent workplace frustration. Viewing contracts as boundary objects and changing their design to overcome the current challenges offer unexplored opportunities for both research and practice.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kain:2013:VCU, author = "Donna Kain and Michelle Covi", title = "Visualizing complexity and uncertainty about climate change and sea level rise", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "46--53", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466499", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this paper, we discuss the use of visual representations to assist people in understanding complex information about sea level rise and climate change. We report on the results of a 2011 study in which we conducted plus-minus document usability evaluations of documents describing the mechanisms and consequences of sea-level rise in coastal areas. The protocol included 40 participant interviews and post interview quizzes. We tested with three documents, one that presented information for the U.S. southeastern coastal region and two that presented information ``localized'' for the two areas in which we conducted the research. Findings indicate that participants had difficulty with information presented in graphs and maps and that, while they indicated preferences for localized information, localized images did not improve understanding of complex information.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Richardson:2013:AU, author = "Kevin H. Richardson", title = "{It}'s not about usability", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "54--56", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466500", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Traditional usability firms (or usability groups within large companies) tend to focus on evaluation, and their design process typically ends at the Discover phase. For organizations (or individuals) that tout themselves as ``User Experience'', the goal is to have the research and data dictate design, going so far as to have the research person creating wireframes --- defining screen layout, interaction models and information architecture. After all, isn't a research-based interface what we're after?", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Albers:2013:CCI, author = "Michael J. Albers", title = "Cargo cults in information design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "3", pages = "57--61", month = apr, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2466489.2466501", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:12 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "There are a multitude of rules of writing and design. Cargo cult design occurs when designers rigidly apply a design rule without a clear understanding of why the rule exists or whether it applies to the situation. The rules moved into the status of being a rule for a reason. It is important for designers to understand those reasons so they can critically analyze the situation and make decisions about the applicability of the rule. Successful design requires deeply understanding and working within the situational context and not blindly applying generic rules.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Albers:2013:DCO, author = "Michael J. Albers", title = "Design of communication open research questions: editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "3--5", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524249", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This issue considers the question of what are (or should be) the major current research problems that researchers within Design of Communication should be addressing.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Potts:2013:NC, author = "Liza Potts", title = "Notes from the chair", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "6--10", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524250", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Arduser:2013:PEU, author = "Lora Arduser", title = "Produsers and end users: how social media impacts our students' future research questions", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "11--14", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524251", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "When I bought my first Mac I was frustrated by the lack of instructional documentation in my shiny new box. I found myself regularly going online to look for help in the form of PDFs or videos. A company professionally produced these instructional ``texts''. Enter the webcam, the iPhone, and a host of websites to upload user-generated content, and we increasingly see end users becoming produsers, individuals whom produce as well as consume information.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Longo:2013:PRT, author = "Bernadette Longo and Nancy Coppola and Norbert Elliot and Andrew Klobucar and Carol Johnson", title = "A program of research for technical communication: adaptive learning", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "15--17", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524252", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Distinct from prose essays as cultural expression, we use technical communication for functional purposes, addressing questions of how people learn as we craft our communications. Aristotle set out psychological principles of how people learn --- or are persuaded to change their minds --- when he laid down his foundational advice for rhetors to cultivate ``the faculty of observing in any given case the available means of persuasion on almost any subject presented to us.'' Building on this foundational principle, technical communicators since World War II have studied how to achieve persuasion (or change) by making information accessible, formatting documents, writing at designated reading levels, and setting out instruction steps clearly. Recently, we have also become interested in how, through the concept of rhetoric, oral and written language acquires poignant social, ethical and technical dimensions, situating Aristotle's ``faculties'' of persuasion within specific cultural and political contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Pflugfelder:2013:BDB, author = "Ehren Helmut Pflugfelder", title = "Big data, big questions", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "18--21", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524253", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "One significant concern I have for the future of technical communication, a concern I often share with my students, involves the impact of ``big data.'' Though the term is frequently used with a sneer, or at least a slightly unsettled laugh, the methods for retrieving information from large data sets are improving as I write this. One significant question the field faces is: ``what new relationships will develop and what new work will technical communicators be responsible for in emergent big data projects, in coming years?''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Jones:2013:RDB, author = "Dave Jones", title = "From research to design: building knowledge so that we can build experiences", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "22--25", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524254", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As a scholarly researcher and architect working in industry, the most critical questions facing communication designers tackle complex ecosystems of people, technologies, and culturally situated practices. The field of Technical Communication is uniquely equipped to tackle these challenges (Hart-Davidson, 2001). Carolyn Rude (2009) states that scholars in the field of Technical Communication must explore how ``texts (print, digital, multimedia, visual, verbal) and relative communication practices mediate knowledge, values, and action in a variety of social and professional contexts'' (p. 176). She argues that research within the field must be situated at the intersection of creative practices that produce different types of texts, the cultures that provide meaningful context to such activities, and the technologies that support the production of both texts and meaning. But, where does Rude's call to action point Technical Communication as a field, now? What new research questions have emerged at the intersection that she describes?", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kalmbach:2013:IWN, author = "James Kalmbach", title = "The invisible web and the need for new research methodologies", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "26--28", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524255", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "A research question that I believe will be important for technical communication practitioners and scholars in the next decade is as follows: How do we do develop big data methods for locating and studying web-based technical communication artifacts?", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Davis:2013:ICP, author = "Marjorie T. Davis", title = "Identifying core principles and expectations", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "29--30", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524256", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "I'd like to add my brief response to your discussion about research questions facing our discipline. I can immediately name two.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Walton:2013:NIC, author = "Rebecca Walton and Natasha N. Jones", title = "Navigating increasingly cross-cultural, cross-disciplinary, and cross-organizational contexts to support social justice", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "31--35", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524257", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "We believe that one of the major research questions that will drive the field of technical communication during the next 5--10 years is, ``How can technical communication scholars navigate increasingly cross-cultural, cross-disciplinary, and cross-organizational contexts to support social justice through better communication?''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Welhausen:2013:CMG, author = "Candice A. Welhausen", title = "Chickens, {MRIs}, and graphics: creating visual information in scientific fields", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "36--39", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524258", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Last semester I gave a talk to a small group of graduate students and faculty in the Department of Animal and Food Sciences in the College of Agriculture on my campus. As one of several invited speakers for the department's graduate seminar series, the purpose, I was told, was straightforward: model an effective presentation for the students. I teach courses in technical and professional communication so I imagined it might also be useful to discuss presentation strategies. I concluded by giving an overview of my own research interests---broadly, visual communication---and briefly described a project I am working on related to scientific graphics and historic public health maps.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Abel:2013:WMT, author = "Scott Abel", title = "Writing for machine translation", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "40--41", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524259", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Computer-assisted translation (aka machine translation) is on the fast track to becoming a utility. Translation will automatically become part of everything we do. Computers, websites, touch screen devices, in-car navigation systems, kiosks in public places, ATMs, airline self-service terminals --- basically any consumer-facing graphic user interface --- will include a ``translate'' button. In fact, the beta version of the Android operating system includes just that in the latest rendition of the Chrome browser. That's just the start of things to come. Machine translation will soon be ubiquitous!", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Andersen:2013:ORQ, author = "Rebekka Andersen and Sid Benavente and Dave Clark and William Hart-Davidson and Carolyn Rude and JoAnn Hackos", title = "Open research questions for academics and industry professionals: results of a survey", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "42--49", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524260", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "To identify some of the research questions and needs of most importance to industry professionals and academics, we conducted a Technical Communication Industry Research Survey that posed a common set of questions about research. Here we report the results, which suggest some differing priorities for academics and industry professionals, but also some shared priorities that might help guide disciplinary research, including content strategy, user behavior, metrics/measurements, and process/practices.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Oswal:2013:EAP, author = "Sushil K. Oswal", title = "Exploring accessibility as a potential area of research for technical communication: a modest proposal", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "50--60", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524261", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This position paper proposes the undertaking of a systematic research agenda on the tangled questions of accessibility, technology, and disability from the perspective of Technical Communication field. O'Hara (2004), Oswal and Hewett (2013), Palmeri (2006), Porter (1997), Ray and Ray (1999), Salvo (2005), Slatin and Rush (2003), Theofanos and Redish (2003 and 2005), and Walters (2010), have approached accessibility issues in various Technical Communication contexts and have emphasized the need for more attention to accessibility in our research, teaching, and practice. Likewise, the major journals in our field-- Technical Communication, Technical Communication Quarterly and the IEEE Transactions in Professional Communication ---have also published at least one special issue EACH on the topic of accessibility. While all this sporadic research has appeared on accessibility-related topics in different venues, this research has not yet gained the type of traction one would generally expect from an area with such a growth potential. As a user-centered discipline, we also ought to remember that presently 57.8 million Americans have one or more disabilities. Among the U.S. veteran population alone, 5.5 million are disabled. And, if we consider the reach of our Technical Communication work via the World Wide Web, this planet has 1 billion people with disabilities who can be affected by our accessibility research (National Center for Disability, 2013).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Keller:2013:TDT, author = "Beth Keller", title = "Tracing digital thyroid culture: poster", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "1", number = "4", pages = "61--61", month = aug, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2524248.2524262", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Sep 5 18:09:16 MDT 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this poster presentation, the author traces health communication in online spaces, especially conversations about hypothyroidism on Twitter. Specifically, the author looks at how participants on Twitter use the hashtag \#hypothyroidism for patient agency and advocacy. The strength of ties between \#hypothyroidism (the Twitter hashtag) and the actors necessary for its existence is also discussed. This poster presentation argues that Twitter can strengthen patient agency and advocacy in both online and offline relationships between hypothyroidism patients and healthcare professionals. Patient agency and advocacy is accomplished because Twitter helps to build communities of support between and among patients and professionals through the immediacy and accessibility of information.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Editors:2013:IDI, author = "{Editors}", title = "Icon design to improve communication of health information to older adults", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "1", pages = "6--32", month = nov, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2559866.2559867", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Dec 23 10:18:30 MST 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper describes the studies undertaken in order to improve and simplify communication of health information for a Remote Patient Monitoring (RPM) devices, specifically the BL Healthcare Access Tablet, to older adults. Current icon and information design of the RPM devices are not well designed to reflect the needs, experiences and limitations of the older adults. In addition to this, compliance with self-management schedules is often poor due to complex and unclear instructions and information design. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate information design and communication technology. Communication of health information was improved from the perspective of the user experience (UX) design and information design. For the purpose of addressing the UX redesign, usability studies were conducted, followed by the information redesign and icons design. Although medical peripherals, such as an electronic thermometer, are required to measure the patient information, a mobile or tablet application can easily be used to record, send and view this data. A concept for the RPM mobile application is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Getto:2013:NKS, author = "Guiseppe Getto", title = "Networked knowledges: student collaborative digital composing as communicative action", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "1", pages = "33--58", month = nov, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2559866.2559868", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Dec 23 10:18:30 MST 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As Information and Communication Technologies (ICTs) utilized in workplaces, classrooms, and community organizations continue to proliferate, it follows that the kinds of knowledge necessary to assemble those technologies in order to engage in effective professional communication are becoming increasingly complex. This article details a study conducted of two student teams engaged in a service-learning class in which they were tasked with producing high-quality digital products---a mini-documentary and a simple, but interactive website---for client organizations---an art classroom in a local public school and a mentoring initiative within a local non-profit. The main findings of this study are that students mobilized a variety of resources and created a flexible network of technologies, knowledges, people, and modes of communication in order to address issues pertinent to their clients. In addition, I argue that the most important resource students mobilized was knowledge itself, indicating that one of the most important aspects of digital composing may be in-depth, practical knowledge of technologies, modes, and the genres they involve. Ultimately, the implications of this limited, classroom-based case study are that a situated understanding of how to assemble knowledges for the effective design of communication within a given communication infrastructure may be more important than access to the most cutting-edge modes and technologies, especially when working with resource-poor organizational clients.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Aparicio:2013:TWL, author = "Manuela Aparicio", title = "Technical writers @ {Lisbon}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "1", pages = "59--60", month = nov, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2559866.2559870", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Dec 23 10:18:30 MST 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "EuroSIGDOC, the SIGDOC European Chapter, has promoted workshops and conferences since 2010 in Europe. These events bring together researchers, academia and industry, focused on information systems, design communication, documentation and open source.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hennes:2013:BRB, author = "Jack Hennes", title = "Book Review: {{\booktitle{Rhetorical Accessability: At the Intersection of Technical Communication and Disability Studies}}, edited by Lisa Meloncon, Amityville, New York: Baywood, 2013. 247 pp.}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "1", pages = "61--66", month = nov, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2559866.2559872", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Dec 23 10:18:30 MST 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Meloncon's Rhetorical Accessability explores the connections between critical work in disability studies and technical communication. The first collection of its kind, included essays combine theory and practice to emphasize the value of placing disability studies at the forefront of design, workplace practices, and pedagogies. Echoing the diversity of scholarship that has contributed to this emerging area of study---from disability studies, technical communication, rhetoric, and literacy studies--- the collection emphasizes technical communication as a crucial multidisciplinary ground for critical discourse regarding disability and accessibility. As a whole, Meloncon's collection initiates a broader scholarly conversation centered on issues of accessibility in various technical communication contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Franklin:2013:BRB, author = "Nathan Franklin", title = "Book Review: {{\booktitle{The UX book: Process and guidelines for ensuring a quality user experience}} by Rex Hartson and Pardha A. Pyla, San Diego: Morgan Kaufmann. 2012}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "1", pages = "67--72", month = nov, year = "2013", CODEN = "????", DOI = "https://doi.org/10.1145/2559866.2559873", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Dec 23 10:18:30 MST 2013", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Immediately, the Preface and introduction of Rex Hartson and Pardha A. Pyla's (2012) co-authored The UX Book: Process and Guidelines for Ensuring a Quality User Experience, grounds the reader in a specific overview of the practical and pedagogical components of the UX design process. The practical aspect of the text centers on what the authors call the UX lifecycle, a highly structured framework that orchestrates the many different design and evaluative stages of system or product completion. The pedagogical approach of the text is an awareness of audience that translates into a customizable book. Both authors encourage their readers to decide what parts of the text are of interest and to focus on those sections only. Central to the text's overall approach is the refrain ``user experience is more than usability'' (pg. xi). Within this approach, for instance, Hartson and Pyla address some of the ineffective metaphors that cloud or muddle the UX lifecycle process. Previous models often rely on testing, or lab-based metaphors that fail to generate a quality user experience. With the rise of design-oriented techniques today, the development process has been wrested from previously-held beliefs that a system or product can be generated independent of the user's environment.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Swarts:2014:MS, author = "Jason Swarts", title = "The mobile situation", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "7--9", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597470", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Written communication and its accumulated principles of applied design often serve conservative and preservationist goals. Literacy and its various, sprawling technological apparatuses of production and distribution preserve ideas and prepare them for uptake and adaptation. What is preserved in writing speaks with greater reliability over time and choices about design can influence the validity or appropriateness of those texts, by invoking proper voices and suggesting or demanding appropriate relationships between people and institutions organized around those texts. While this may seem an inhospitable way to open a column in a journal on communication design, my point is not intentionally disparaging. Instead it is to draw a contrast between types of communication design work: that which works to affiliate discourse with a location and practices of uptake and that which creates and works across those locations.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Andersen:2014:TMI, author = "Rebekka Andersen", title = "Toward a more integrated view of technical communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "10--16", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597471", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "For the past few years, I have attended a number of industry conferences focused on content management (CM); reviewed a wealth of CM-focused publications, including trade books, white papers, newsletters, and blogs; and followed numerous CM-focused online discussions. Through these experiences and readings I have learned a great deal about the affordances and challenges of CM. But the message that has most impacted my thinking about CM---and what it means for the field of Technical Communication (TC)---is this: the era of document-based information development (ID), which has shaped all aspects of TC research, training, and practice since the field's inception, is coming to an end.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lauer:2014:TCD, author = "Claire Lauer", title = "Technology and communication design: crossroads and compromises", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "17--20", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597472", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As I prepare to teach the latest iteration of my course in Visualizing Information, I am struck by how quickly visualization software and techniques are advancing. As an academic, whose primary job is as a researcher and teacher, my relationship with technology is rooted at the crossroads of excitement and dread; of just catching up and being perpetually behind. I feel excitement that advancements in web functionality and design, visualization techniques, and other technology-enabled practices are finally happening and can benefit my work and the work of my students. Conversely I am filled with dread that I rarely feel fully in-the-know, much less at the bleeding edge of these developments because my job doesn't necessarily reward that kind of knowledge. As a graduate student in the fall of 2000 (Is that really 14 years ago?) I earned a webmaster certification and followed that by helping in the redesign of several websites at my university. A decade later, as an assistant professor on the tenure clock, I was composing an academic webtext and I found myself needing the help of an undergraduate student to teach me how to integrate something called jQuery into my HTML5. I was dismayed over how rusty my skills had become once my tenure responsibilities had taken over.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zhang:2014:BBH, author = "Tao Zhang and Ilana R. Barnes and Marlen Promann", title = "Building better help: user characteristics' effect on library help design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "21--27", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597473", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The goal of this study is to examine the effect of user help seeking characteristics on their perception of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-ended survey questions revealed existing user behaviors such as preferred help formats and gave insights into the likelihood of using a help system.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Young:2014:RDV, author = "Justin Young and Charlie Potter", title = "Remediation in data visualization: two examples of learning in real-time data processing environments", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "29--37", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597474", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Our poster is an exploration of the effects of quantifying physical experiences and refashioning them into new, interactive, live experiences through data visualization; the poster explores how data visualizations are designed to teach and effect change. Specifically, the authors explore two topics: athletic training and teacher training. Both of these fields have been inundated by data analysis tactics; sports data visualizations are highly developed and hypermediate while teacher training data are still largely immediate and static Through an analysis of these two topics in relation to theories of phenomenography and remediation, the poster discusses how the use of real-time data analysis and data visualization common in sports training might inform how that we effect change in other fields, such as teaching.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Keller:2014:BRB, author = "Beth Keller", title = "Book Review: {{\booktitle{Social media in disaster response: how experience architects can build for participation}} by L. Potts, (2013). New York, NY: Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "39--42", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597476", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Liza Potts' recent book, \booktitle{Social media in disaster response: How experience architects can build for participation}, explores the ways in which social web tools provide researchers and practitioners with opportunities to address disaster communication and information design for building participatory cultures. All too often, researchers and design practitioners in both the academy and industry think of social web tools as static, as ``single-serving interfaces, systems, documents and silos'' (1). In order to meet the progressive needs of contemporary knowledge workers, interdisciplinary teams that include humanists, social scientists, and technologists must build better architectures for everyday experiences users encounter in social media. Although issues of social media experience and participation may seem of concern to only a small group of information and experience designers---or, ``experience architects,'' as Potts terms them---Potts argues that anyone who cares about writing, communication, social web design, and development should be deeply concerned with these issues, especially as they relate to how information is located and distributed as knowledge across the social web during times of disaster.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Ruszkiewicz:2014:BRB, author = "Sheryl Ruszkiewicz", title = "Book Review: {{\booktitle{Global UX: design and research in a connected world}} by W. Quesenbery and D. Szuc; Waltham, MA: Morgan Kaufmann and \booktitle{A web for everyone: designing accessible user experiences} by S. Horton and W. Quesenbery; Brooklyn, NY: Rosenfeld media}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "2", pages = "43--47", month = feb, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2597469.2597477", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 21 14:46:05 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In \booktitle{Global UX: Design and research in a connected world}, Quesenbery and Szuc present a thoughtful and adaptable guide for the reader's individual needs or projects in relation to UX (user experience), regardless of the reader's experience level. Quesenbery and Szuc gathered material from 65 interviews of UX practitioners across the globe, and analyzed over 70 hours of interviews to represent current trends and personal experiences with UX. To highlight different voices and perspectives gathered from the interviews, the authors chose to provide multiple quotations and anecdotal, yet practical, stories to define UX terminology and concepts. Quesenbery and Szuc share many effective strategies for this process, while highlighting, through vignettes from their interviews, some of the difficulties and problem-solving strategies useful when working in UX on a global (or even local) scale. The book is divided into short, easily digestible chapters with infographics that summarize each chapter succinctly. This book provides enough structure to guide novice UX practitioners, while providing innovative anecdotes, tips, and strategies for more seasoned practitioners, as well. In addition, the information gathered from the interviews highlights the passion of those in UX, helping the reader to feel passionate about UX as well.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Salvo:2014:WNE, author = "Michael Salvo", title = "What's in a name?: experience architecture rearticulates the humanities", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "6--9", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644450", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "By describing cultural usability work as ``information architecture,'' I knew I would be waging a continuous rearguard battle with database designers. Eventually the cost of bickering over turf outweighed the clarity the term brought, even considering its lineage. Richard Saul Wurman first recognized Information Anxiety in the late 1980s and described those working as Information Architects in the 1990s. Here, I remind readers that Wurman goes by the nickname ``Ted.'' Wurman's vision of widespread attention to Technology, Education, and Design resulting in the popular TED talks---although he has an uneasy relationship with his own creation. ``When he speaks about TED Talks, he clearly struggles to identify with the organisation today and is adamant that it has lost its vision.'' [http://www.universityobserver.ie/2012/10/31/interview-richard-saul-wurman-ted-talks/] At our current moment of media convergence, it helps to remember that the 20 minute flipped pedagogical lecture itself is the result of thirty years of dedication to disseminating disruptive ideas. If Ted Wurman can let TED go, I can let go of Information Architecture.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Howard:2014:JMB, author = "Tharon Howard", title = "Journey mapping: a brief overview", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "10--13", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644451", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "If you've been in the field of user experience design, usability testing, or marketing for anytime at all, you've almost certainly come across the use of personas to help members of a cross functional design team communicate with one another about the impacts that design decisions will have on a particular user demographic. As Adlin and Pruitt (2006) explain, personas are useful because they put an individual, human face on demographic and ethnographic data which would otherwise be difficult to explain to software engineers, project managers, information product developers, and other stakeholders in a way they can easily conceptualize and apply. Usually on one sheet of paper, a persona will provide a photo of the character for the persona; a memorable name for the persona; a short bio or background information about the persona; the persona's goals for using the product being developed; a short and memorable quote from the persona which usually conveys their ethos; and other information relevant to the use of the product being designed such as training; previous experience with similar products, or physical disabilities (such as arthritis or poor eye sight---see \url{http://www.clemson.edu/caah/caah_mockups/persona_clemsongrad.html} for an example of personas developed for the redesign of a College's website).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Oswal:2014:PDB, author = "Sushil K. Oswal", title = "Participatory design: barriers and possibilities", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "14--19", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644452", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Scholars conducting analytical research in multimodal interaction design have not paid enough attention to the use of disabled participants in their work. In this column I argue that participatory action research with these users is overdue for the sake of building a culture of accessible designs. Working on a larger project on participatory design for a book, this commentary records my initial thoughts on how participation by disabled users needs to be central to the overall production cycle. I begin with the premise that each disabled user participates in this multimodal discourse from an entirely different vantage point shaped by their social, physical, and artistic experiences. It also emphasizes that each user interacts with multimodality differently depending upon the body they have, the adaptive technology they employ, and the uses they have for multimodality.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Shea:2014:CCT, author = "Marybeth Shea and Cameron Mozafari", title = "Communicating complexity in transdisciplinary science teams for policy: applied stasis theory for organizing and assembling collaboration", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "20--24", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644453", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper presents an application of stasis theory for the purpose of consulting with interdisciplinary teams of scientists working in the early stages of composing a science policy advisory document. By showing that stasis theory can be used as an organizing conceptual tool, we demonstrate how cooperative and organized question-asking practices calm complex interdisciplinary scientific disputations in order to propel productive science policy work. We believe that the conceptual structure of stasis theory motivates scientists to shift their viewpoints from solitary expert specialists toward that of allied policy guides for their advisory document's reader. We further argue that, through the use of stasis theory, technical writers can aid interdisciplinary scientists in policy writing processes, thus fostering transdisciplinary collaboration.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zhou:2014:UCW, author = "Quan Zhou", title = "{``That usability course''}: what technical communication programs get wrong about usability and how to fix it", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "25--27", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644454", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The approach to usability adopted by many technical communication programs often conceptually separates usability from other subject matter areas and places it at the tail-end of a project. Such an approach creates conceptual barriers with regard to how usability fits in a design project. As a result, students do not engage in the critical work of designing and testing iteratively in the formative phase of a product. We should broaden usability into user experience, enable students to see user experience as an iterative and agile process, and provide in-depth knowledge of user research methods.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Qian:2014:CAE, author = "Zhenyu Cheryl Qian and Yingjie Victor Chen and Yinghuan Patty Peng", title = "A comparative approach to enhance information interaction design of visual analytics systems", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "28--33", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644455", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper introduces a novel comparative strategy to access, synthesize, and redesign a mobile visual analytics (VA) system. Designing, evaluating, and improving VA tools are challenging because of the exploratory and unpredicted nature of their users' analysis activities in a real context. Often the system development approach is running rounds of iteration based on one or a few design ideas and related references. Inspired by ideation and design selection from design-thinking literature, we start to redesign systems from comparison and filtering based on a broad range of design ideas. This approach focuses on the information interaction design of systems; integrates design principles from information design, sensorial design, and interaction design as guidelines; compares VA systems at the component level; and seeks unique and adaptive design solutions. The Visual Analytics Benchmark Repository provides a rich collection of the Visual Analytics Science and Technology (VAST) challenges submission reports and videos. For each challenge design problem, there are multiple creative and mature design solutions. Based on this resource, we conducted a series of empirical user studies to understand the user experience by comparing different design solutions, enhanced one visual analytics system design MobileAnalymator by synthesizing new features and removing redundant functions, and accessed the redesign outcomes with the same comparative approach.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Carlson:2014:LCS, author = "Clinton Carlson and Whitney Peake and Jeff Joiner", title = "Letting context speak: the use of co-creative, design-led, and user-centered design methods in the design of complex public communications", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "34--39", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644456", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper discusses how co-creative, design-led, and user-centered design methods are being utilized to gain insight into the factors that influence the communication of food recalls. It looks at the role of designer and public in these methods and considers the value of these methods for other settings.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Labriola:2014:RCC, author = "Jack T. Labriola", title = "Review of {{\booktitle{Cross-cultural technology design: creating culture-sensitive technology for local users}} by Sun, H. (2012), New York, NY: Oxford University Press, Inc.}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "40--42", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644458", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In Huatong Sun's recent book, Cross-cultural technology design: Creating culture-sensitive technology for local users, the author presents a study of text messaging usage in both American and Chinese culture. Sun introduces the field to her ``design philosophy and model of Culturally Localized User Experience'' or ``CLUE'' (xiv-xv). Using the CLUE approach, Sun explores the differences in how a technology such as text messaging has developed, and has been interpreted by users, within each culture, including case studies of specific users. Sun breaks up her book into three distinctive parts: Grounding, Experiences, and Implications.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2014:RCC, author = "Kirk {St. Amant}", title = "Review of {{\booktitle{Cross-cultural design for IT products and services}} by Pei-Luen Patrick Rau, Tom Plocher, \& Yee-Yin Choong. (2013), CRC Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "3", pages = "43--45", month = may, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2644448.2644459", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jul 10 18:15:59 MDT 2014", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The culture we are part of tells us what aspects of design constitute ``good'' both in terms of aesthetics and usability. When it comes to technologies, these factors must be addressed for a given item to be successfully adopted by and correctly used within a particular culture. To put these ideas into practice, consider the following: A given interface might be very easy for the members of a particular culture to use, but if its aesthetic appeal is so jarring that individuals avoid it almost instinctively (i.e., before they actually use it), then the benefits of that interface are lost. Similarly, an aesthetically appealing interface might entice the members of a given culture to try it, but if the interface is difficult to use, then the initially interested audience is likely to abandon it. Effective communication design for international contexts thus becomes a matter of recognizing and addressing both aspects associated with ``good.'' And as online media increasingly link the world together via information technologies, the need to understand and address such factors becomes increasingly important.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Andersen:2014:ECS, author = "Rebekka Andersen", title = "The emergence of content strategy work and recommended resources", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "6--13", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721875", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In my last column, I wrote about the need for a more integrated view of the field of technical communication. I suggested that the more our field is able to collaborate and integrate with other fields that have a stake in content management (CM), the more our field's unique perspectives, knowledge, and strategies will be recognized for the value they add to the CM discourse. This discourse, which includes a collective of industry conferences, publications, blogs, online discussions and workshops and Webinars, focuses a great deal on how best to integrate organizational and user generated content as well as disciplines and departments, expertise and roles, and business processes and tools.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{McNely:2014:KWK, author = "Brian J. McNely", title = "Knowledge work, knowledge play: a heuristic approach to communication design for hybrid spaces", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "14--51", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721876", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Everyday spaces and places are increasingly experienced as hybrid---as a confluence of material and informatic possibility---thanks to the ubiquity of always connected mobile devices and robust sociotechnical networks. For example, the interiors of many contemporary vehicles are personal area networks that move with drivers through daily commutes, connecting them to their phone's text messages and social networks in and through the material space of their car. In such cases, communication flows strongly mediate people's experiences in, movements through, and perceptions toward spaces of work, learning, and leisure. This article explores such hybrid spaces from the perspective of communication design, offering a heuristic approach to user experience in a world where spaces are often crosshatched and multiple. This exploration focuses on the kinds of tools and practices common to knowledge work and its recent extensions into forms of knowledge play, where the means of knowledge work are coordinated and transformed for non-work pursuits. This article, then, presents a practical, persona driven perspective on the relationships between communication flows and hybrid spaces, challenging design of communication researchers and user experience professionals to rethink the everyday combinations of symbolic action, knowledge work tools and networks, and mundane locations and movements.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Moeller:2014:PBN, author = "Marie Moeller", title = "Pushing boundaries of normalcy: employing critical disability studies in analyzing medical advocacy websites", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "52--80", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721877", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "We are all patients in some way---or, at the least, patients-in-waiting. Although I am reminded of this reality on a daily, if not hourly, basis, it is most apparent when I log onto the Internet to engage in what millions of users have begun doing in the last few decades: surf for health information. Typing in ``breast cancer'' for what must be the thousandth time, I look again for research that will provide insight into this biopolitical phenomenon. Perhaps more telling, I search for information about my own body. As I scan the material, I cannot help but ask myself what qualities I possess or have developed and how they fit into the categories of ``high risk,'' ``moderate risk,'' or ``low to no risk.''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bethel:2014:RTG, author = "Chris Bethel", title = "Review of {``Topsight: a guide to studying, diagnosing, and fixing information flow in organizations'' by Clay Spinuzzi, Amazon CreateSpace 2013, 978-1-4819-6006-9}.", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "81--83", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721879", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Keller:2014:RPC, author = "Beth Keller", title = "Review of {``PowerPoint, Communication, and the Knowledge Society'' by Hubert Knoblauch, Cambridge University Press 2013}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "84--86", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721880", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Wiley:2014:RUE, author = "Kristi Wiley", title = "Review of {``The user experience team of one: a research and design survival guide'' by L. Buley Rosenfeld, Media 2013 978-1-933820-18-7}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "2", number = "4", pages = "87--89", month = aug, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721874.2721881", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:40 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Aparicio:2014:DV, author = "Manuela Aparicio and Carlos J. Costa", title = "Data visualization", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "7--11", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721883", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Daer:2014:RFH, author = "Alice R. Daer and Rebecca F. Hoffman and Seth Goodman", title = "Rhetorical functions of hashtag forms across social media applications", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "12--16", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721884", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study examines an ethnographically-collected set of social media posts from 5 applications in order to understand the rhetorical functions of something we call ``metacommunicative'' hashtags (e.g., \#PackersGottaWinThisOne, \#thisweddingisawesome). Through a process of inductive analysis, we identified recurring genre functions that are both context-specific to applications' ecologies and, at the same time, ``stabilized enough'' (Schryer, 1993, p. 204) to warrant the use of rhetorical genre theory as a tool for understanding their communicative purposes", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Smith:2014:PAU, author = "Allegra W. Smith", title = "Porn architecture: user tagging and filtering in two online pornography communities", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "17--23", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721885", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This poster brief describes ongoing research on user taxonomies in free internet pornography, examining tagging and filtering systems in two digital porn bulletin boards on the social network Reddit. These two communities.r/PornVids, a board for mainstream porn, and r/ChickFlixxx, a board for woman-friendly or feminist porn. offer unique insight into not only porn consumption patterns, but also ways of sorting pornography according to distinctly gendered preferences. The researcher concludes by describing future directions for empirical inquiry into internet pornography, making a case for the importance of affective considerations in user research and interface design.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Getto:2014:DGW, author = "Guiseppe Getto and Kirk {St. Amant}", title = "Designing globally, working locally: using personas to develop online communication products for international users", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "24--46", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721886", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Extending digital products and services to global markets requires a communication design approach that considers the needs of international (e.g. non-U.S.) users. The challenge becomes developing an approach that works effectively. The concept of personas, as applied in user experience design (UX), can offer an effective solution to this situation. This article examines how this idea of personas can expand communication design practices to include users form other cultures.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bethel:2014:BRD, author = "Chris Bethel", title = "Book review: {``The Digital Rights Movement: The Role of Technology in Subverting Digital Copyright'' by Hector Postigo. The MIT Press, 2012. ISBN 978-0-262-01795-4}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "47--48", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721887", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bethel:2014:BRR, author = "Chris Bethel", title = "Book review: {``Responding to Technology --- Resistance through Technology'' (12--13), and ``User Agency and Technology'' (13--14)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "49--49", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721888", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Butler:2014:BRM, author = "Janine M. Butler", title = "Book review: {``Morse, T. A. (2014). \booktitle{Signs and wonders: Religious rhetoric and the preservation of sign language}''. Washington, DC: Gallaudet University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "1", pages = "50--53", month = nov, year = "2014", CODEN = "????", DOI = "https://doi.org/10.1145/2721882.2721889", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Jan 13 17:41:42 MST 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hackos:2015:CTC, author = "JoAnn Hackos", title = "Changing times: changing skills", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "7--12", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752854", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hailey:2015:WES, author = "David Hailey", title = "To what extent should we re-examine our teaching?", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "13--19", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752855", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Howard:2015:PRU, author = "Tharon W. Howard", title = "Are personas really usable?", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "20--26", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752856", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Spyridakis:2015:INT, author = "Jan H. Spyridakis", title = "Identifying new topics in {TC} curricula: preparing students for success in a changing world", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "27--37", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752857", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2015:CCC, author = "Kirk {St. Amant}", title = "Culture and the contextualization of care: a prototype-based approach to developing health and medical visuals for international audiences", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "38--47", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752858", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{McNely:2015:TTS, author = "Brian McNely", title = "Taking things seriously with visual research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "48--54", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752859", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{McDaniel:2015:UMA, author = "Rudy McDaniel", title = "Understanding microinteractions as applied research opportunities for information designers", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "55--62", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752860", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Oswal:2015:CUA, author = "Sushil K. Oswal", title = "A conversation on usability and accessibility with {Janice (Ginny) Redish}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "63--92", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752861", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hocutt:2015:RBI, author = "Daniel L. Hocutt", title = "Review of {{\booktitle{Implementing Responsive Design: Building Sites for an Anywhere, Everywhere Web}} by Tim Kadlec, New Riders, 2013. ISBN 978-0-321-82168-3}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "93--96", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752862", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Warren:2015:RBS, author = "Donovan Warren", title = "Review of {{\booktitle{Mining the Social Web}} by Matthew A. Russell, Second edition. O'Reilly, 2013. ISBN 978-1-4493-6761-9}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "97--99", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752863", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Beale:2015:RPD, author = "Matthew Beale", title = "Review of {{\booktitle{Playful Design: Creating Game Experiences in Everyday Interfaces}}. John Ferrara, Brooklyn, NY: Rosenfeld Media. 2012. ISBN: 978-1-933820-14-9}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "2", pages = "100--103", month = feb, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2752853.2752864", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Mar 27 17:51:15 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2015:AAC, author = "Kirk {St. Amant}", title = "Aspects of access: considerations for creating health and medical content for international audiences", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "7--11", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792990", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Increasingly, health and medical communication involves a global perspective. This perspective now includes coordinating international efforts ranging from treating globally dispersed patients to containing infectious diseases. In many cases, the focus of such information is instructional---content that tells individuals how to perform certain health-or medical-related processes. In such situations, usability is essential to success. That is, individuals must be able to use instructional materials as intended to achieve a particular purpose or objective. Communication designers therefore need to identify approaches that can facilitate the usability of health and medical content in a range of international settings.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Walton:2015:ERE, author = "Rebecca Walton and David Hailey", title = "Evaluating the relevance of {eBooks} to corporate communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "12--19", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792991", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Once one realizes that eBook formats (and particularly the EPUB3.0 format) are portable websites that can be carried on virtually any digital reading device, it should be self-evident that in the future eBooks may play an important role in corporate communications. This is especially true if one considers that eBooks solve important problems such as website passivity (websites are only useful when readers actually come to the site). Rather than wait for readers to come to them, corporations can send the websites to their readers (e.g., marketing, training updates, contact information, documentation). This may become especially true of the new IPUB3 format. Because e-reader devices have become so ubiquitous and because most new devices can read most formats, corporations can count on their audiences being able to access the content. This paper examines many of the positives and negatives that eBooks in general and the EPUB format in particular might bring to corporate communication. In the end, corporations will almost certainly adopt some eBook technologies. The questions become which ones, for what uses, and how? This paper addresses these questions.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Richards:2015:TWL, author = "Daniel Richards", title = "Testing the waters: local users, sea level rise, and the productive usability of interactive geovisualizations", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "20--24", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792992", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper explores the potential for technical communicators to employ usability research with risk-based interactive geovisualization technologies as a method of cultivating ``critical rhetorics of risk communication'' for local communities. Through integrating theories from usability studies and risk communication, I offer some new directions for thinking about the productive usability of online, participatory technologies that promote citizen engagement in science. I argue that the key tenets of productive usability afford technical communicators the opportunity to build localized knowledge of risk in real, local users, which in turn improves the capacity for a community and its stakeholders to more effectively communicate risk.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Khataei:2015:PPB, author = "Amirsam Khataei and Ali Arya", title = "Personalized presentation builder for persuasive communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "25--32", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792993", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Presentations are effective ways of communicating information, especially in the field of education, but they might not be equally or fully beneficial and persuasive to all users. Each member of the audience might be interested in a particular topic, come from a different background and profession, and have his or her own personality traits. In this conceptual paper, we first describe our persuasive personalization model; the Individualization Pyramid based on Yale Attitude Change Approach. The model consists of the following main sections: selecting contents by applying segmentation, adjusting comprehensibility of the text, tailoring the language of the text to fit with user's personality and recommending content that is associated with user's personal history within the related subjects. We then propose an enhanced version of our previously published presentation builder, which uses users' digital traces such as those on social media to personalize presentation content. Finally, we highlight the available tools and algorithms to assist us with developing the system.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lanier:2015:PSU, author = "Clinton R. Lanier", title = "Problem solving in user networks: complex communication issues and item-to-item collaborative filtering", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "33--39", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792994", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper argues that online communication products should employ item-to-item collaborative filtering algorithms to equip readers with the best potential sets of information that fits their specific contexts. Many online resources are utilizing item-to-item collaborative filtering algorithms which harness the decisions of users to affect their experience. Examples include the recommendation engine used by Amazon.com to help steer customers to products they might enjoy, the ``Music Genome Project'' used by the internet radio platform, Pandora, and various user interfaces that quickly determine the best user experience to present each individual user.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Qian:2015:CEB, author = "Zhenyu Cheryl Qian and Yingjie Victor Chen", title = "Communication and exchange between information visualization and industrial design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "40--48", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792995", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Our daily activities now heavily rely on data, and sometimes are even controlled by them. Integrating InfoVis into people's daily lives can help them to access, explore, understand, and utilize the vast variance of data. This paper aims to explore and discuss the idea exchange between the traditional domain of industrial design and the novel field of InfoVis. There are three potential approaches. Extending InfoVis into a product design can fill up the small screen on the product and make the product more user friendly. Appling the 3D form of industrial design to InfoVis can bring it to the physical world and enhance the information qualify in our lives. We also argue that there could be a harmonious combination of industrial design and InfoVis that integrate the benefits from both. To understand this hybrid domain, we introduce some preliminary research explorations that covers both the industrial design and InfoVis, along with our education practices, including our assessment framework, research outcomes, education approaches, and student design projects.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Wiley:2015:UWB, author = "Kristi Wiley and Guiseppe Getto", title = "A {UX} workflow for building awesome application", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "49--52", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792996", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Though usability is a must for all new applications, small organizations often lag behind in this area. This trend is frequently posed as a resource problem: User Experience design (UX) teams, usability testing software, and professional web developers are typically lacking in cash-strapped small businesses, non-profits, and educational institutions, so creating cutting-edge designs may seem impossible. We propose that what is lacking in these settings is actually knowledge of effective design workflows, however, not resources. What is lacking is a sound understanding of UX and an effective means of mobilizing existing resources. Based on a case study of a redesign process for a mobile application, we present evidence that all organizations can build awesome applications if they simply learn how to better manage their design processes.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zhou:2015:SFE, author = "Quan Zhou", title = "Strategy first, execution second: teaching design strategy in technical communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "53--55", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792997", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In technical communication education, design is often narrowly and essentially framed as execution of features. This approach fails to account for the innovative phase of user research, the iterative design process, and contextual factors such as workflow and governance. Inspired by Alan Cooper's Goal-Directed Design (2014), this paper advocates for a ``design strategy'' approach to the practice and pedagogy of design in technical communication. In particular, it calls for treating design as a process of research, discovery, prototyping, execution, and evaluation. This design process must strategically serve organizational objectives and user goals.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Fanfarelli:2015:UDB, author = "Joseph Fanfarelli and Stephanie Vie and Rudy McDaniel", title = "Understanding digital badges through feedback, reward, and narrative: a multidisciplinary approach to building better badges in social environments", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "3", pages = "56--60", month = may, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2792989.2792998", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jun 17 19:00:11 MDT 2015", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Digital badges are studied and implemented for a variety of purposes. Regardless of the specific application, all badges have one thing in common: they contain explicitly designed information meant to motivate users. This information is created by the badge's developer, transferred using the badge as a vessel, and assimilated by the user. In other words, badges are devices for communication. This article examines this communication process within social environments from three different perspectives---badges as rewards, feedback mechanisms, and narrative. For each of these perspectives, this article provides examples and discusses the type of information that can be communicated as well as the design considerations required for successful communication.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Meloncon:2015:SII, author = "Lisa Meloncon and Erin A. Frost", title = "Special issue introduction: Charting an emerging field: the rhetorics of health and medicine and its importance in communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "7--14", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826973", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The introduction to this special issue on the rhetorics of health and medicine charts the formation of an emerging field and its importance to communication design.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Connellan:2015:LLH, author = "Kathleen Connellan and Damien W. Riggs and Clemence Due", title = "Light lies: how glass speaks", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "15--24", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826974", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Light illuminates but also reflects, and when the medium of glass is a dominant design material it communicates within the architectural space. In this paper we suggest that the transience of light and transparencies of glass posit a duplicity that is aesthetically seductive but communicatively misleading. Specifically, the central aim of the paper is to address where truth sits between reflections and reason in the glass surfaces of a mental health environment. To provide a framework the paper first covers a brief history of glass, engages with its technological properties, its language(s) of the inner and outer, its aesthetic effects in an architectural poetry of light, and the messages conveyed to vulnerable clients and careful clinicians. Then, using a detailed case study of a purpose built mental health ward in Australia, we explore how glass engenders visibility, security, surveillance and power, concluding with recommendations for future builds.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lazard:2015:HFI, author = "Allison J. Lazard and Michael S. Mackert", title = "e-health first impressions and visual evaluations: key design principles for attention and appeal", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "25--34", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826975", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Design plays a critical role in the development of e-health, greatly impacting the outreach potential for pertinent health communication. Design influences viewers' initial evaluations of electronic displays of health information, as well as directly impacting the likelihood one will attend to and favorably evaluate the information, essential actions for processing the health concepts presented. Individuals with low health literacy, representing a hard-to-reach audience susceptible to worsened health outcomes, will benefit greatly from the application of theory-based design principles. Design principles that have been shown to appeal and engage audiences are the necessary first step for effective message delivery. Design principles, which directly impact increased attention, favorable evaluations, and greater information processing abilities, include: web aesthetics, visual complexity, affordances, prototypicality, and persuasive imagery. These areas of theory-driven design research should guide scholars in e-health investigation with research goals of broader outreach, reduction of disparities, and potential avenues for reduced health care costs. Improving design by working with this hard-to-reach audience will simultaneously improve practice, as the applications of key design principles through theory-driven design research will allow practitioners to create effective e-health that will benefit people more broadly.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Mogull:2015:PCW, author = "Scott A. Mogull and Deborah Balzhiser", title = "Pharmaceutical companies are writing the script for health consumerism", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "35--49", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826976", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this rhetorical analysis based on the Foucaultian constructs of power in medicine, specifically the docile body, the medical gaze, and health consumerism, the authors examine ways the pharmaceutical industry used web-based direct-to-consumer advertising, from 2007-2010, to craft interactions between U.S. consumers and physicians in ways that changed the traditional patient-physician relationship in order to drive sales of brand-name therapeutic drugs. We demonstrate how the pharmaceutical industry uses its websites to script power relationships between patients and physicians in order to undermined physician authority and empower patients to become healthcare consumers. We speculate that this shift minimizes or even erases dialogue, diagnosis, and consideration of medical expertise. We suggest that if it is important to uphold values of the modern version of the hippocratic oath, it may be necessary to provide physicians and patients additional parts in the script so that medical decisions are made based on sound science, knowledge, and experience.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Burleson:2015:HMH, author = "Debra Burleson", title = "The hospitalist model: are hospitals informing patients?", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "50--60", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826977", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "A primary information source for many patients and caregivers is an organization's website. This study analyzes 17 of the top hospitals in the U.S. to determine how they are communicating about the role of the hospitalist in the care of patients. Beginning with a review of the evolution and implantation of the hospitalist in the hospital setting, this paper then goes on to outline the information gathered and analyzed from the websites used in this study. The findings indicate that hospital systems need to improve the types and kinds of communication that it posts on their websites to assist patients with their information needs.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Novotny:2015:RGR, author = "Maria Novotny", title = "{reVITALize} gynecology: reimagining apparent feminism's methodology in participatory health intervention projects", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "61--74", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826978", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As state and federal legislation continues to regulate women's reproductive health, it follows that the field of technical communication must continue to develop methodologies to facilitate stakeholder participation in health policymaking practices. Scott's (2003) scholarship on HIV testing and his ``ethic of responsiveness'' serve as a foundation for methods to broaden stakeholder participation. Yet, as current legislation attempts to regulate health decisions of female bodies, more explicit feminist methods inviting feminist perspectives to resist such anti-feminist legislation must be developed. Frost's (2013, 2014a, 2014b) apparent feminism serves as a useful methodology that builds upon Scott's methods to enact feminist interventional methods. This article provides a case study of the reVITALize Gynecology infertility initiative, a health intervention project that appears to function as an ally of apparent feminism. Applying an apparent feminist analysis to the initiative reveals limitations of the project's feminist commitments. To address the limitations of the initiative, the article articulates the need to expand apparent feminism's methodology by accounting for stakeholder participation throughout health intervention projects. This article posits that expanding feminist approaches to designing public stakeholder input is vital to upholding technical communication's commitment to advocacy and an ethical feminist commitment to facilitating spaces for all citizens to contribute as public intellectuals.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kuehl:2015:DPC, author = "Rebecca A. Kuehl and Jenn Anderson", title = "Designing public communication about doulas: analyzing presence and absence in promoting a volunteer doula program", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "75--84", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826979", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Expectant parents use health communication messaging to make decisions about their childbirth plans. Recently, women have increasingly chosen to use doulas, or people who provide non-medical support during childbirth. This essay analyzes how a hospital designed public communication through promotional efforts regarding their no-cost, volunteer doula program. We use rhetorical analysis to analyze 19 promotional texts. By analyzing these materials through the rhetorical method of presence and absence, we found that the health discourse related to the doula program gave presence to expectant mothers. Additionally, the benefits of doulas, especially in relation to fathers or partners, remained absent in promoting the volunteer doula program. Through specific communication design recommendations, we focus on how to improve this communication to increase the use of doulas in our community, and in other communities. We conclude with implications and limitations of the study.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Avtgis:2015:AAT, author = "Theodore A. Avtgis and David Kappel and E. Phillips Polack and Alison Wilson and Jennifer Knight", title = "Assessing the accuracy of trauma patient prioritization: communication design of the {M.I.S.E.R} information system protocol and communication channel during crisis communication exchanges", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "85--90", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826980", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study sought to investigate the effectiveness of an information exchange protocol (M.I.S.E.R) designed to increase the effectiveness of messages pertaining to rural trauma patients and triage prioritization. Trained coders were randomly assigned to three conditions; audio, transcript, and transcript and audio. Participants coded several hundred actual information exchanges between first responders and medical command operators. Findings confirm the effectiveness of the M.I.S.E.R. information exchange protocol as well as the effectiveness of exchanging crisis messages via two-way radio as compared to having a transcript of the call or both audio recordings and transcripts. Implications for communication design, healthcare practitioners, and effective modes for exchanging crisis communication messages are presented.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kessler:2015:RRF, author = "Molly Kessler", title = "Review of {``\booktitle{Rhetoric in the Flesh: Trained Vision, Technical Expertise, and the Gross Anatomy Lab}. by T. Kenny Fountain'' New York, NY: Routledge, 2014}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "3", number = "4", pages = "91--96", month = aug, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2826972.2826982", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2015:ISI, author = "Kirk {St. Amant}", title = "Introduction to the special issue: Cultural considerations for communication design: integrating ideas of culture, communication, and context into user experience design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "6--22", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875502", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Culture can be difficult to define, yet it is central to almost everything humans do. Culture shapes how individuals view the world --- what they consider right and wrong or appropriate and inappropriate --- and often provides the lens through which they perceive communication and create messages (Sardi {\&} Flammia, 2011; Varner {\&} Beamer, 2015). As such, culture can be one of the most important aspects communication designers need to consider when developing materials for an audience --- any audience. When extended to broader intercultural or international contexts, the need to understand how culture affects expectations and perceptions becomes even more acute. For this reason, the more communication designers know about researching, considering, and addressing cultural communication expectations, the more effectively they can develop materials that meet the information seeking and usage needs of a greater global audience.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Wang:2015:CDW, author = "Xiaobo Wang and Baotong Gu", title = "The communication design of {WeChat}: ideological as well as technical aspects of social media", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "23--35", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875503", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this paper, the authors discuss how the technical and ideological design of WeChat, a social media platform, enables the free flow of information within the context of heavy Internet policing and surveillance in the People's Republic of China. Through a case study of two instances of grassroots and social activism, the authors highlight how three unique features of WeChat---Moments, Friends' Circle, and Share to---enhance privacy and security issues related to information dissemination. In both cases examined here, the unique design of certain WeChat features enhanced privacy and security in ways that allowed for the free dissemination of information and public involvement through social media. In examining these cases, this study represents one of the first attempts to use a Chinese social media app to examine technology design within a particular political and social context. The authors hope the results of this study will further our understanding of the reciprocal relationship between technology, design, and the social context in which technologies are used.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Dutta:2015:DDM, author = "Uttaran Dutta and Swayang Das", title = "The digital divide at the margins: co-designing information solutions to address the needs of indigenous populations of rural {India}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "36--48", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875504", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper presents the results of a case study focusing on information and communication design in indigenous villages of rural India. The villages examined for this study were geographically remote and socio-economically underdeveloped, and their populations represented individuals who possessed low levels of literacy, limited language proficiency in English and mainstream Indic languages (e.g., Hindi and Bengali), and limited familiarity with computer us and computing practices. The authors sought to examine this context by conducting ethnographic field research involving a variety of methods. Through these approaches, the authors found a range of cultural and contextual factors are instrumental in shaping and co-creating communication design solutions for underserved international audiences. (Such factors include such as long-term research engagements, in-situ design development, and embracing dialogic and reflexive praxis when designing for local audiences.)", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{McDaniel:2015:CCC, author = "Rudy McDaniel and Lanlan Kuang", title = "Cross-cultural cinematic communication: learning from the information design process for a {Sino--American} film competition", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "49--60", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875505", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article examines the 2014 Sino-American University Student Digital Micro Film Competition, a collaboration developed and administered between the University of Central Florida in the United States and Shanghai University in the People's Republic of China (PRC). By using qualitative text analysis and visual content analysis to review key materials and events from this case, the researchers studied information design and cross-cultural communication practices of various aspects of the partnership. The resulting analysis reveals unique information design challenges associated with cultural differences in communication practices, visual design, and administrative style. The summary of the case and the results of the related research presented here also provide readers with information design strategies that can facilitate design practices---and the associated coordination of event planning---across different cultural groups.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Peter:2015:DHD, author = "Hilary Sarat-St. Peter", title = "Designing with {HDR} data: what the human development report can tell us about international users", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "60--72", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875506", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Intercultural professional communication (IPC) requires a nuanced understanding of international users' interactions with technology and information. This requirement poses a distinct challenge to international communication and information designers who must overcome geographic, linguistic, and cultural barriers to understanding users as complex agents. The United Nations Development Program (UNDP) annually publishes a Human Development Report (HDR) that contains high-quality international statistics on the regional, national, and transnational contexts in which individuals use technology and information. Thus, the HDR can serve as a resource for communication designers working in international contexts. This article presents strategies for how communication designers might use the HDR when designing materials for users in other cultures as well as use when teaching international aspects of professional writing/communication.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Getto:2015:RWG, author = "Guiseppe Getto", title = "Review of {``\booktitle{World 3.0: Global prosperity and how to achieve it} by P. Ghemawat'', Harvard Business Review Press 2011}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "73--76", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875508", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lauren:2015:RRM, author = "Benjamin Lauren", title = "Review of {``\booktitle{Rhetorical memory: a study of technical communication and information management} by S. Whittemore'', University of Chicago Press 2015}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "1", pages = "77--80", month = nov, year = "2015", CODEN = "????", DOI = "https://doi.org/10.1145/2875501.2875509", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 9 10:35:08 MST 2016", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Amant:2016:ONS, author = "Kirk {St. Amant}", title = "Online networks, social media, and communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "10--11", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068699", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In less than a decade, social media have transformed almost every aspect of our lives. Now, most of us check our Facebook accounts more frequently than we check our watches, and it is not uncommon for one's Twitter following to encompass dozens --- if not hundreds --- of individual. The broad reach and the interactive nature of such media allow us to exchange ideas across vast distances and engage in conversations with broad audiences in the blink of an eye. As such, social media have become a central component of the communication practices of almost every kind of organization. But as with any technology, there are considerations one should keep in mind.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Frith:2016:FDC, author = "Jordan Frith", title = "Forum design and the changing landscape of crowd-sourced help information", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "12--22", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068700", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The help documentation landscape has changed with the growth of various forms of social media. People now post how-to videos to YouTube, they write crowdsourced documentation for open-source software, and they participate in and draw from a wide range of help forums. These forums are a form of crowdsourced help information in which experts and amateurs come together to address questions and explain materials. While these online forums can be thought of as a threat to the roles of technical communicators, they also present opportunities for professionals to adapt their skills to new roles as ``community managers'' of professionally sponsored forums. This article examines that point by showing how communication design is important for developing online help forum communities. Through the analysis of ethnographic and interview data, the article covers different areas of design important for understanding help forums as networked forms of technical communication.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Petersen:2016:EUD, author = "Emily January Petersen", title = "Empathetic user design: understanding and living the reality of an audience", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "23--36", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068701", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Motherhood is often a source of guilt, conflict, and ambivalence, and any communication about motherhood must be governed by an ethic of care and principles that take into account the fraught nature of such an identity. Social media provide individuals with new ways to discuss aspects of and share information about motherhood in different communication settings. Within this context, this article presents the results of 18 qualitative interviews of ``mommy bloggers'' and reports on the communication design principles and techniques these individuals employ to reach audiences of women. It also takes into account the contexts of users through social media. Overall, these bloggers use communication strategies such as identification, a rejection of perfectionism, an ethic of care, stories and narratives, branding, interactions with users, and a conversational tone to reach the target audience of women. These women act as professional communicators online by understanding this audience, living the reality of this audience through their own experiences, and designing communication that appeals to and ultimately improves the lives of their users. A study of their communication patterns can provide communication designers with insights on what I call empathetic user design and the importance of lived experience as authority.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lam:2016:SHD, author = "Chris Lam and Mark A. Hannah", title = "The social help desk: examining how {Twitter} is used as a technical support tool", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "37--51", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068702", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical support, a traditional practice of technical communication, is rapidly changing due to the ubiquitous use of digital technologies (Spinuzzi, 2007). In fact, many technology companies now have dedicated Twitter accounts specifically for providing technical support to end users. In response to this changing technical support landscape, we conducted an empirical study of Twitter-based interactions among six companies and their customers in order to examine the nature of the emerging technical support genre on Twitter. Among other findings, we discovered technical support was widely sought among the customers of the companies studied (Comcast, Verizon, AT{\&}T, Samsung, Hewlett Packard, and Dell) with nearly 200,000 tweets recorded in just a 38-day timespan. We also found a majority of individuals used Twitter to complain about a brand as opposed to seeking support for a specific technical problem. In our entry, we discuss the implications of these and other findings for technical communication practitioners and researchers who design for technical documentation in social media contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Faris:2016:ESS, author = "Michael J. Faris and Kristen R. Moore", title = "Emerging scholars and social media use: a pilot study of risk", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "52--63", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068703", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The ubiquity of social media for professional and personal purposes has proven both an asset to scholars in writing studies (broadly conceived) and, in some cases, a cause for concern. Recent news events suggest that institutional decision-making surrounding social media is reactionary, severe, and steeped in discussions of ``risky behaviors.'' These events (and others) result in anxiety surrounding social media use among individuals and organizations. In this article, we respond to these concerns with an empirical, mixed methods pilot study that investigates the ways new and emergent scholars might mitigate potential problems associated with social media use. The article presents preliminary findings that destabilize rule-based approaches and introduce uncertainties and vulnerabilities that accompany social media use.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Gunning:2016:RAE, author = "Sarah K. Gunning", title = "Review of {``\booktitle{All edge: Inside the new workplace networks}'', by Spinuzzi, C., University of Chicago Press: Chicago (2015)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "64--68", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068705", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Pigg:2016:RII, author = "Stacey L. Pigg", title = "Review of {``\booktitle{Intertwingled: Information changes everything}'', by Morville, P., Semantic Studios, Ann Arbor, MI (2014)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2", pages = "69--72", month = mar, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068698.3068706", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:55 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Amant:2016:AAC, author = "Kirk {St. Amant}", title = "Aspects of awareness: considerations for social media use in the modern context", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "8--10", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068756", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Commentators often describe media as a ``window on the world.'' That metaphor, however, doesn't work with today's technology. Windows facilitate passive observation: one sits and is at the mercy of what is on the other side of the window in terms of what s/he can view. Today's media, however, are interactive. From television programming to instragram posts, individuals use modern media to negotiate what they wish to access, when, and on their own terms. (Consider the drastic differences between the push view of broadcast television of the past vs. the pull approach to accessing Apple TV options today.) So, while we still do sit and ``watch,'' we get determine what we view.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{West:2016:YYK, author = "Sara West", title = "{Yik Yak} and the knowledge community", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "11--21", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068757", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Yik Yak is an anonymous, location-based social networking application that is extremely popular on college campuses across the United States. Because it is known mainly for the controversies it breeds, both scholars and professionals have largely overlooked Yik Yak's complexities and have instead focused on its more negative traits. This article discusses Yik Yak as a site for critical research, especially in the field of technical and professional communication. Yik Yak fuses physical and virtual space, places an emphasis on interactivity, and subverts traditional user hierarchies. By examining these characteristics and the posts that users generate, this article explores how Yik Yak serves as an impetus for the formation of knowledge communities---communities in which individuals work together to create and maintain collective knowledge. This article also advocates further critical study of Yik Yak communities and posits Yik Yak communication patterns have important implications for communication designers.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hinson:2016:FIT, author = "Katrina L. Hinson", title = "Framing illness through {Facebook} enabled online support groups", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "22--31", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068758", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article examines the illness/recovery narratives created through Facebook and shared in groups associated with the trauma of venous thrombolytic events (VTEs). Until recently, there was little public focus on VTE recovery; however, due to advances in medicine, patients who might have once died are now surviving, but there is limited literature about what surviving a VTE means for the individual. As a result, people look for others like themselves to help them adjust to this situation. In this context, Facebook affordances help extend traditional illness narratives between patient and healthcare provider from a private to semi-public or public space. Individuals participating in these groups transform not only themselves, but others, eliciting empathy, sharing experiences, and developing a platform upon which to critique healthcare practices.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hopton:2016:SSS, author = "Sarah-Beth Hopton and R. Mitchell Parry", title = "Saving the sea, socially: measuring the relationship between content and gesture on {Facebook}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "32--43", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068759", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article explores the relationship between gesture and content on the social media platform Facebook. Analyzing the results of a digital content analysis of more than 1,600 posts from the Roatan Marine Park's Facebook page, this study reports the significant correlations found between various types of content, media, and engagement gestures. Findings suggest there is a relationship between content and gesture on Facebook, but what triggers stakeholders to ``like'' and ``comment'' on content is different from what triggers them to share content. The study concludes with six applications of these findings relevant to practitioners working with nonprofit organizations on Facebook.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Jones:2016:RME, author = "Dave Jones", title = "Review of {``\booktitle{Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams}, by Kalbach, J.,'' Sebastopol, CA: O'Reilly Media (2016)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "44--48", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068761", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Andrews:2016:RMC, author = "Christopher Andrews", title = "Review of {``\booktitle{Managing Chaos: Digital Governance by Design}'', by Welchman, L., New York: Rosenfeld Media (2015)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "2b", pages = "49--53", month = jun, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3068755.3068762", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Mar 25 07:31:56 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2016:RCN, author = "Kirk {St. Amant}", title = "Re-considering the nature of value in communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "4--8", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071079", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The concept of value is one of the most complex aspects of the communication professions. Most organization, for example, would admit effective communication adds value to almost any process. After all, effective communication helps members of an organization perform tasks more effectively (enhancing the value their work contributes to the organization). It also helps clients/customers view products as meeting their needs --- thus contributing value to the individual's daily life. Yet determining how communication contributes value is a trickier prospect.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Oberg:2016:ECT, author = "Lena-Maria {\"O}berg", title = "Examining the context of technical information use: special section introduction", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "9--11", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071080", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "On 9--10 October 2013, the information system research group at Mid Sweden University arranged an international scientific meeting on the theme Technical Information (TI). The event's organizers consciously kept the theme broad, but they also intentionally paired this general theme with a number of subthemes, namely Organizational Learning, Information Design, Information Management and Organizational Benefit. The objective of this design was to examine this overall topic from a range of perspectives.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Soderlund:2016:WIS, author = "C. S{\"o}derlund and J. Lundin", title = "What is an information source?: information design based on information source selection behavior", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "12--19", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071081", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article examines information source selection behavior among maintenance technicians and how this behavior might influence the design of technical information. For this entry, ``maintenance technicians'' are individuals who maintain machine equipment (e.g., generators or bearings) in industrial enterprises, and this process includes the troubleshooting of problems and the repairing of machine equipment. In this entry, the authors use a review of the literature on information source selection behavior to discuss core concepts within the field of source selection behavior. Three of the main concepts examined are ``information,'' ``information source,'' and ``source preference criteria.'' These core concepts function as a frame of reference for discussing how maintenance technicians might select information sources to perform maintenance activities. The authors also use these concepts to review why certain sources are selected for use over others. The results tentatively suggest maintenance technicians prefer information sources that can be adapted to specific workplace contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lowgren:2016:TCP, author = "Jonas L{\"o}wgren", title = "Technical communication practices in the collaborative mediascape: a case study in media structure transformation", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "20--25", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071082", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Professional practices in technical communication are increasingly being challenged by the emergence of collaborative media that enable users to access technical information created by non-professionals. At the same time, these technologies also allow technical communicators to provide a continually expanding audience with knowledge and skills needed now more than ever. Through a co-design case study, researchers developed a new and innovative platform for producing and distributing technical information including user-generated content. Moreover, the events of the case included market strategies in which a professional organization moved from a reactive to a more proactive position on collaborative media. In so doing, they outlined a set of new professional roles for technical communicators including editors, curators, facilitators, and community managers.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Acharya:2016:UVU, author = "Keshab R. Acharya", title = "User value and usability in technical communication: a value-proposition design model", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "26--34", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071083", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This entry defines value from users' perspectives and discusses the need to consider ``user value'' as an important framework for enhancing product usability in technical communication. Arguing it is essential to involve users in the process of product design, the paper emphasizes the need to recognize users as value co-creators. To further enhance and extend the study of usability, this article proposes a value proposition approach to design and notes such an approach can help communication designers effectively design, test, and deliver materials end users want and value.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Opel:2016:DOR, author = "Dawn Opel", title = "Designing online resources for safety net healthcare providers: users' needs and the evidence-based medicine paradigm", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "35--45", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071084", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As the healthcare system in the United States becomes more complex, so does the information needed for administrators and clinicians to keep apprised of new regulatory and systemic changes. In this article, I use a review and analysis of an online resource project to identify effective practices to educate and support healthcare safety net organizations, or those clinics that serve low-income populations. The project team consisted primarily of healthcare researchers who used a systematic review of the scholarly literature to develop online systems for transmitting information about healthcare payment and service delivery reform to those serving low income populations. As the technical communicator working on this project, the author advocated incorporating concepts of user research and user-centered design to the project team. This research included a survey of provider-users. The analysis of this project revealed that, in the health and medical community, evidence-based medicine and the genre of systematic literature review may be privileged such that provider-user needs for information seeking are not taken into account when designing online communication based on these reviews. Communication designers may need to work with and adapt the work of translation science and knowledge-to-action to develop more user-centered online content for provider education.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lauer:2016:ERC, author = "Claire Lauer", title = "Editorial re-considering research: why we need to adopt a mixed-methods approach to our work", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "46--50", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071085", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this editorial, Lauer argues for expanding our methods of research to include a greater emphasis on quantitative and mixed-methods approaches. This expansion will compliment and help frame the qualitative data collection we already prioritize in the fields of writing studies and design. Lauer discusses the benefits of a mixed-methods approach and presents ten recommendations for how scholars, especially those who may be new to quantitative methods, can learn and employ these methods. Lauer suggests that we need to value this more comprehensive approach to data collection in order to better answer the many questions that remain uninvestigated in our field.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Moxley-Kelly:2016:RLT, author = "Sean Moxley-Kelly", title = "Review of {``\booktitle{The Language of Technical Communication},'' by Gallon, R. (2016). Laguna Hills, CA: XML Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "51--55", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071086", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Ray Gallon's collection The Language of Technical Communication attempts to standardize the terminology used in the field by offering concise definitions for 52 key terms, each authored by a contributor with relevant expertise. As a reference work, this book resists summarization. In this review, I will instead assess the text according to criteria appropriate for a reference: ease of use, selection of included terms, and quality of the definitions provided. Although Gallon forwards no explicit thesis, by prioritizing information related to content management, the book does make a claim about the future of communication design. Individuals who are new to the field or whose responsibilities are expanding into content management will find The Language of Technical Communication valuable, while scholars and experienced communication designers will appreciate the contributors' consistent emphasis on the future of the discipline.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Strantz:2016:RMS, author = "Adam Strantz", title = "Review of {``\booktitle{The Mobile Story: Narrative Practices with Locative Technologies},'' by Farman, J. (Ed.). (2014). New York, NY: Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "3", pages = "56--61", month = sep, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071078.3071087", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Mar 27 21:01:58 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The Mobile Story: Narrative Practices with Locative Technologies edited by Jason Farman brings together communication designers and theorists to offer numerous approaches for creating digital stories in an age of mobile, locative media. Contrasting the popular conception that mobile devices are a distraction, Farman argues the growing ubiquity of mobiles has led to their interface disappearing through daily use (p. 5). Users no longer need to consciously focus their attention on their devices and can instead seamlessly use such devices for everyday tasks. Due to this growing familiarity, the projects in the book ``seek to ''defamiliarize`` people with their places and the technologies that mediate those places'' (p. 5) in order to push interface to the forefront of users' attentions and see how mobiles provide a unique lens through which they interact with the world around them.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2016:FCU, author = "Kirk {St. Amant}", title = "Of form, context, and use", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "4--6", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071089", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Many of us have heard the expression ``form follows function.'' It's a nice idea in theory: The notion the item we create inherently lends itself to a particular use. After all, the shape of a hammer should intrinsically tell us the tasks we can perform with that tool --- be it pounding or pulling nails. But those of us who study human behavior related to use know this relationship of form to function is often far from the case. In truth, the connection between design and use is far more complex and often unpredictable.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hepworth:2016:BDV, author = "Katherine Hepworth", title = "Big data visualization: promises \& pitfalls", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "7--19", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071090", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "A few weeks ago, I was having dinner with a friend when a controversial subject came up. My friend had an extremely strong opinion about the harm caused by vaccination, and his argument went something like this: ``I've seen the data. There was an infographic laying it all out.'' He couldn't remember specific numbers from the visualization he'd seen or the author of the article. He couldn't even remember the name of the publication, but the data visualization's overall argument was firmly lodged in his mind. His situation is not unique, and it provides telling insights on how we, as humans, perceive and respond to big data visualization.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hewett:2016:RWD, author = "Beth L. Hewett", title = "Reading, writing, and digital composition: reintegrating constituent literacies in online settings", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "20--35", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071091", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Communication design specialists have many challenges in the twenty-first century global, online world. Geographically distributed teams must work together efficiently and effectively. People may need to interact across cultures and languages or using a common language like English or Spanish. In order to complete coherent design projects, they often need to negotiate varied communications software. Most important, both to communicate within teams and to clients with widely varied communication skills of their own, engineers and other communication design professionals must be able to engage the basic literacies of reading, writing, and digital (i.e., multiple media like images, audio, or video) --- often called multimodal --- composition as a holistic skill set, and they must be able to use them well in online environments. These literacies comprise communication skills learned in school and honed in business settings; they are required for clear communicating whether through alphabetic texts or multimodal compositions.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{deWinter:2016:MCM, author = "Jennifer deWinter and Carly A. Kocurek and Stephanie Vie", title = "Managing community managers: social labor, feminized skills, and professionalization", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "36--45", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071092", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In the game industry, community managers engage in social and emotional labor as they split their loyalties between game communities and game companies. Community managers do not fully represent the interests of one group, and their intermediary role puts particular stresses on the types of emotional labor that they are called upon to enact. Further, community managers must also participate in social labor --- work that builds and exploits social connections for monetary gain. Most of this labor, however, is undervalued and in some instances is simply uncompensated ``free'' labor carried out by members of a fan community. Ultimately, we argue, casting the role of the community manager as a social and emotional laborer feminizes this work, monetarily devaluing it while isolating workers in these roles from the communities that they ostensibly serve.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Harris:2016:UTD, author = "Heidi Skurat Harris and Michael Greer", title = "Over, under, or through: design strategies to supplement the {LMS} and enhance interaction in online writing courses", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "46--54", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071093", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Online writing instruction is a process of design that includes both spatial and temporal dimensions. Ideally, this process brings together design and pedagogy to move students through their online writing work successfully. Institutionally mandated LMS platforms often constrain this process. This article establishes three design principles and concepts for designing learning environments that take into account both space and time as designed elements of online classes. Applying the principles of backward design, modular content, and student choice to course design can help instructors design more thoughtful, participatory classes centered on student learning and instructor presence.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Licastro:2016:PMW, author = "Amanda M. Licastro", title = "The problem of multimodality: what data-driven research can tell us about online writing practices", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "55--73", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071094", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article investigates the writing mode, multimodal aspects, and folksonomic elements of digital composition gathered from a WordPress-based ePortfolio platform.* Focusing on the student perspective, data was gathered through both surveys of first year students and text analysis of digital compositions in order to produce quantitative results that can be replicated and aggregated. This research demonstrates the impact of assignment design and platform affordances on student composition practices. Results show that incoming students do not fit the ``digital native'' myth, nor are they prepared to engage in digital scholarship at the college level without significant guidance and specific requirements that scaffold digital work.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kiwanuka-Tondo:2016:LCS, author = "James Kiwanuka-Tondo and Keon Mandell Pettiway", title = "Localizing complex scientific communication: a {SWOT} analysis and multi-sectoral approach of communicating climate change", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "74--85", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071095", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper argues that a SWOT analysis (Dyson, 2004; Helms \& Nixon, 2010; Holtzhausen \& Zerfass, 2015; Houben, Lenie, \& Vanhoof, 1999; Noble \& Bestley, 2011) and a multi-sectorial approach (Okware, Opio, Musingizi, \& Waibale, 2001; The World Bank, 2000; Uganda AIDS Commission \& UNAIDS, 2000) to strategic communication can provide communication designers with a conceptual framework for localizing climate prediction and risk management information. The overarching idea is to use a multi-way communication model, such as suggested by McQuail (1987), to downscale climate data in a way that better addresses the communication expectations of the public in different locales. Such approaches can reduce barriers that often inhibit the international transfer of technical and scientific data for public consumption in different global contexts. To examine these issues, this paper uses a SWOT analysis for considering strategic communication planning in international settings. In so doing, the paper examines the work of the Intergovernmental Authority on Development (IGARD) Climate Predictions and Applications Centre (ICPAC) in its efforts to respond to climate extremes and ensure disaster risk management in the Greater Horn of Africa.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hocutt:2016:RCM, author = "Daniel L. Hocutt", title = "Review of {``\booktitle{Communicating Mobility and Technology: A Material Rhetoric for Persuasive Transportation},'' by Pflugfelder, E. H. (2017). New York: Routledge, 2017}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "86--92", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071096", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Humans are so enmeshed in mobility systems that they identify with themselves through those systems. In Communicating Mobility and Technology: A Material Rhetoric for Persuasive Transportation, Ehren Pflugfelder (2017) uses the term ``automobility'' to describe both ``the specific kinds of mobility afforded by independent, automobile-related movement technologies'' and ``the complex cultural, bodily, technological, and ecological ramifications of our dependence on separate mobility technologies'' (p. 4). Given identities enmeshed in ecologies of systems involving human and nonhuman actors through which transportation emerges, automobility is described as a ``wicked problem'' to be solved, in part, by technical communicators and communication designers naming and revealing the persuasive power of transportation systems. Understanding this persuasive power benefits practitioners by revealing the shared agency of automobility among the car-driver assemblage, and academics, by offering a framework for recognizing transportation as persuasive and therefore rhetorical.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Shivers-McNair:2016:RRC, author = "Ann Shivers-McNair", title = "Review of {``\booktitle{Risk Communication and Miscommunication: Case Studies in Science, Technology, Engineering, Government, and Community Organizations},'' by Boiarsky, C. (2016). Boulder, CO: University of Colorado Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "4", number = "4", pages = "93--98", month = dec, year = "2016", CODEN = "????", DOI = "https://doi.org/10.1145/3071088.3071097", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:10 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "What if something as seemingly routine as an email or an interoffice memorandum could make the difference between preventing a crisis or allowing a dangerous situation to deteriorate? This is the question Carolyn Boiarsky asks her readers to grapple with in Risk Communication and Miscommunication: Case Studies in Science, Technology, Engineering, Government, and Community Organizations, as she presents analyses of communication artifacts in case studies from the last few decades of US history. In a year that brought catastrophic flooding in Louisiana and national controversy over a proposed oil pipeline's threats to drinking water and sacred sites on Native American land, Boiarsky's case studies --- which include the 2010 BP/ Deepwater Horizon oil rig explosion, the 2011 opening of the Mississippi Spillway during river flooding, and the 2014 expansion of the Enbridge Pipeline after a leak in Michigan four years prior --- are a timely addition to the literature on risk communication. Communication designers will find this book particularly useful because of its concrete, actionable strategies for practitioners and chapter summaries that lend themselves to quick access for future reference.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2017:CCCa, author = "Kirk {St. Amant}", title = "Of content, context, and conveyance: editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "4--7", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090153", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Content is about ideas: It involves the thoughts, concepts, and perspectives we wish to convey to others. Context is what gives it form. If we know the setting in which we wish to convey information, we can present content in a manner that enhances the chances our ideas will be received (and understood as intended) by an audience. Of course, how we perceive a given context and how our users perceive it can be two different things. We thus need to know what individuals look for in a given context to guide how to design content for that setting.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Graham:2017:DLT, author = "S. Scott Graham", title = "Data and lore in technical communication research: guest editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "8--25", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090154", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As a scholar who works at the intersections of technical communication and rhetoric of science, I like to think I know a little bit about effective approaches to communicating technical information. For over a decade, I've been a happy member of a seemingly productive research discipline devoted to understanding how best to communicate scientific and technical information to clients, stakeholders, employers, funders, and the general public. I am, of course, not alone in these endeavors and my work benefits substantially from the efforts of my many colleagues in the Association for Teachers of Technical Writing and the Association for the Rhetoric of Science, Technology, and Medicine. Now, given this background, imagine my surprise when one of my colleagues forwarded me a new report from the National Academies of Sciences, Engineering, and Medicine decrying the state of science communication research in America. Indeed, I was shocked and saddened to see the report call for ``building a coherent science communication research enterprise'' with the obvious implication that no such enterprise currently exists (p. 74).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zaad:2017:AIC, author = "Lambert Zaad and Dick Lenior and Thea van der Geest and Els van der Pool", title = "Analyzing information in complex collaborative tasks", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "26--42", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090155", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this article, we present a method for analyzing the communication of people who exchange dynamic and complex information to come to a shared understanding of situations and of the actions planned and monitored by one party, but executed remotely by another. To examine this situation, we analyzed dispatchers working in police dispatch center in a large city in the Netherlands and their communication behavior in three different settings. The results of our analyses answer the question of how collaborative parties should assess an emergency situation in order to decide how to handle the incident in accordance with the procedures. Our results indicate which information must be communicated in order to deal with the current problem during the course of an incident. We will also demonstrate the proposed way of analyzing the communication used here is needed to understand how information is collaboratively handled in complex tasks.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Li:2017:CID, author = "Mingran Li and Ruimin Gao and Xinghe Hu and Yingjie Chen", title = "Comparing {InfoVis} designs with different information architecture for communicating complex information", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "43--56", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090156", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this paper, we explore the connections of information architecture (IA) with information visualization (InfoVis) through the discussion of different visualization designs used to demonstrate the occupations pursued by college students after graduation. In examining this topic, we used different information architectures to compare three visualization layouts based on the same data. The three layouts included one published visualization and two visualization designs developed by the researchers. We then used eight IA principles to compare how these visualizations communicate the complex relationship between majors, occupations, and their related characteristics in relation to the career paths of students.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Flanagan:2017:HCT, author = "Suzan Flanagan and Guiseppe Getto", title = "Helping content: a three-part approach to content strategy with nonprofits", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "57--70", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090157", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Nonprofits must reach a variety of community audiences to sustain their organizations, and these audiences include potential volunteers, donors, and clients. With the increasing availability of open-source, freely available, and inexpensive communication technologies, many nonprofits can now develop a robust web presence that targets a variety of audiences via a variety of channels. In this article, we present a three-part heuristic to help nonprofits better manage digital content. This heuristic is comprised of developing audience awareness and interaction, making use of emerging technologies, and building sustainable partnerships. Using a project designed to help a homeless shelter improve its content strategy, we explore this heuristic and its implications for helping technical and professional communicators improve local nonprofit digital capacities.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{King:2017:DSC, author = "Abigail Selzer King and Kristen R. Moore and Ashley Hardage Edlin and Sophie Frankel", title = "Drawing strategies for communication planning: a rationale and exemplar of the geometric page form {(GPF)} approach", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "71--79", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090158", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Simple drawing tasks are effective for evaluating the many options communicators have during early design stages. These drawing strategies leverage the metaphoric meanings of basic geometric shapes, not complex artistic illustration, to represent ideas while they are in development. Our paper supports this perspective by linking previous research on sketching, collaboration, and ideation to identify a specific approach to this kind of drawing that we term Geometric Page Forms. To further illustrate the value of these strategies, we give an example of how technical communicators used drawing during a workshop to develop communication solutions explaining complex information about sun block efficacy.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bourelle:2017:DOW, author = "Tiffany Bourelle and Angela Clark-Oates and Andrew Bourelle", title = "Designing online writing classes to promote multimodal literacies: five practices for course design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "80--88", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090159", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this entry, we argue that to promote multimodal literacy in online writing classes, instructors should address the following five practices in their course design: o Incorporate multimodal assignments and appropriate scaffolding tools; o Use multimodal instructional tools to teach and model multimodal composition; o Provide multimodal feedback to students' compositions; o ``Teach'' technology through the use of media labs; o Encourage reflection as a significant part of students' learning process. In so doing, we discuss each practice in depth, addressing the reasons and benefits for incorporating each, as well as advice about how to implement them. By implementing these practices in their online courses, instructors can successfully design classes that promote multimodal literacy.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Rose:2017:MPL, author = "Emma Rose and Josh Tenenberg", title = "Making practice-level struggles visible: researching {UX} practice to inform pedagogy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "89--97", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090160", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Teaching user experience (UX) can be challenging due to the situated, complex, and messy nature of the work. However, the complexity of UX in practice is often invisible to students learning these methods and practices for the first time in class. In this article, we present findings from a study of rhetorical strategies of UX practitioners and pair them with strategies for teaching UX to students. While previous work on teaching UX reflects current practices in the classroom or reflections of practitioners, this study demonstrates the benefits of researching existing industry practices in order to inform pedagogy.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Deaton:2017:RSC, author = "Phillip J. Deaton", title = "Reading sounds: closed-captioned media and popular culture: book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "98--101", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090161", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The word ``access'' means to enter into, participate in, and engage with, and captions for sounds are a way to provide access to video content for persons with disabilities. Trying to capture an absolute way for captioning sounds in video media texts is as illusive, impossible, and unethical as trying to establish or declare a single way to write or to read a text. Sean Zdenek's book Reading Sounds investigates the practices that create captions and examines captions as a rhetorical artifact related to the composition of video. This review will examine Reading Sounds from the perspective of a practitioner in the area of web, classroom, and information communication technology accessibility and an academic focused on communication design and disability, indicating points relevant to both practitioners and academics.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Keller:2017:WVM, author = "Beth Keller", title = "Women's voices in management: identifying innovative and responsible solutions: book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "1", pages = "102--105", month = apr, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3090152.3090162", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Research examining women's voices in academia, women's leadership in academic and industry contexts, and their management styles in business and social spheres has been more or less steady since the late 1970s. For the last ten years, female students have accounted for approximately 57\% of the students enrolled in colleges and universities around the world (Martin, 2014). Despite these enrollment numbers, female administrators in many academic institutions and non-academic businesses are still outnumbered by their male counterparts. The collection Women's Voices in Management: Identifying Innovative and Responsible Solutions edited by Helena Desivilya Syna and Carmen-Eugenia Costea asks readers to consider women's voices in different cultural and global settings, ``emphasizing and materializing gender equality [\ldots{}] in top management, entrepreneurship, and leadership in complex sociopolitical and culturally diverse societies'' (p. 10).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Heifferon:2017:NTP, author = "Barbara Heifferon", title = "New technologies, patient experience, theoretical approaches and heuristics in {RHM}: guest editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "4--18", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131202", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In the August 2015 Communication Design Quarterly (CDQ) special issue on Rhetoric of Health and Medicine (RHM), Lisa Meloncon and Erin Frost introduced readers to this ``emerging field.'' Since a Poiroi commentary in 2013 written by Scott, Segal, and Ker{\"a}nen, numerous scholars that earlier identified our sub-discipline with the terms medical rhetoric, have embraced this what might be seen as a more inclusive term, although I would argue that for some of us, the term rhetoric already included at least every possible manifestation of health, medicine and language. However, RHM does indeed cast a wider net, as pointed out in the 2015 issue, including essays on architecture, social work, and psychology. While rhetoric per se is certainly found within all fields, if writing about such fields and especially from such fields is included in RHM, then such a transdisciplinary impulse takes us very much further indeed. While this particular issue can easily find itself under the RHM umbrella, these particular scholars writing here were invited because they had participated in 2016 as a very successful panel at SIGDOC annual conference. These five scholars have much to share and teach us, as well as move us forward in our thinking, research, writing and participation in health and medical settings.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Meloncon:2017:PED, author = "Lisa K. Meloncon", title = "Patient experience design: expanding usability methodologies for healthcare", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "19--28", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131203", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Successfully engaging in a health- or medical-related activity is a matter of understanding what one needs to do. This means information used in this context needs to be easy to use. Accomplishing the goals laid out in the essay will facilitate understanding and allow for effective use. Thus, successful medical and health communication are connected to one central concept: usability. But how to achieve this goal? The answer is through patient-focused design practices that help mirror the experiences of patients who are using such materials. This entry overviews such an approach --- which I call patient experience design (PXD) --- and explains why such an approach is central to best health and medical communication practices.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Angeli:2017:RPH, author = "Elizabeth L. Angeli and Christina D. Norwood", title = "Responding to public health crises: bridging collective mindfulness and user experience to create communication interventions", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "29--39", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131204", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This paper examines how the cognitive framework of collective mindfulness complements tenets of user experience in public health crisis communication. Collective mindfulness attunes an organization into preemptively identifying and avoiding potential failures that can have adverse safety and public relations outcomes. To illustrate the connection between this cognitive framework and user experience, this article shares findings from a case study with the 2014 Johns Hopkins Medicine Ebola Crisis Communications Team, whose primary goals were to improve the usability of Ebola personal protective equipment protocols and to prepare healthcare providers for a U.S. Ebola crisis. Based on a grounded theory investigation, this article suggests that the collective mindfulness principles of deference to expertise, resilience, and refusal to simplify complex procedures informed the team's ability to avoid a catastrophic communication failure. Additionally, these principles allowed the team to attune to key user experience principles, including addressing user context and user limitations.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Jones:2017:DPH, author = "John Jones and Catherine Gouge and Mariah Crilley", title = "Design principles for health wearables", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "40--50", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131205", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As wearables become increasingly prevalent, there is a concurrent and growing expectation that we use these devices to track and monitor our bodily states in order to be responsible ``biocitizens.'' To mitigate this, some health, design, and usability scholars have advocated for greater patient control over health data. To support these efforts, this article offers a set of criteria for analyzing wearables, criteria that account for the handling of data and user connections via wearables as they relate to three priorities: accessibility, adaptability, and iterability. These are meant to support analyses that will clarify the ways wearables can more ethically serve end-users' --- that is, patients' and wearers' --- emerging needs, rather than primarily serving the intermediary goals of care delivery personnel and systems to monitor and manage patient behavior. To do this, this article addresses the usability of wearables as it relates to other critical care issues, such as ``information integrity'' and enabling patients to maintain their own health records and participate in shared decision making.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Welhausen:2017:YOR, author = "Candice A. Welhausen", title = "At your own risk: user-contributed flu maps, participatory surveillance, and an emergent {DIY} risk assessment ethic", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "51--61", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131206", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this article, the author proposes that the emergence of digital, disease-tracking applications over the past ten years like HealthMap (healthmap.org) and Flu Near You (flunearyou.org) that allow non-experts to contribute information about emergent public health threats have facilitated a ``do-it-yourself (DIY)'' risk assessment ethic. Focusing in particular on Flu Near You (FNY), a crowdsourced, flu-tracking program, the author argues that some participants use the mapping feature to curate their own risk information experience in determining the preventative behaviors they may want to engage in (if any) to prevent flu. As outbreaks of infectious diseases increase (Smith et al., 2014), mHealth technologies like disease-tracking apps are evolving as an important risk assessment tool for both public health experts as well as non-expert, public audiences. Better understanding how non-experts use such information can inform not only the design of these apps but visual risk communication strategies more generally speaking.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2017:CCCb, author = "Kirk {St. Amant}", title = "The cultural context of care in international communication design: a heuristic for addressing usability in international health and medical communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "2", pages = "62--70", month = jul, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3131201.3131207", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Sep 8 08:02:11 MDT 2017", bibsource = "http://dl.acm.org/citation.cfm?id=J1351; https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The concept of usability is often connected to the setting --- or context --- in which individuals perform an activity. International settings complicate such relationships by introducing new variables that affect usability in different locations. In international health and medical communication, this situation can create problems that affect the health and wellness of patients in other nations and cultures. International patient experience design (I-PXD) presents a heuristic for addressing this situation. I-PXD helps individuals identify variables affecting usability in different international contexts. Persons working in health and medical communication can use this I-PXD heuristic to address usability expectations in various international contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2017:EIR, author = "Kirk {St. Amant}", title = "{Editor}'s introduction: Reflecting on and re-thinking usability and user experience design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "4--9", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188174", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Everything changes over time. Societies evolve, original technologies emerge, and the structure of products shifts to meet the needs of new situations. What constitutes a usable design will similarly change over time. For these reasons, it's important to regularly stop and assess where a field is and what it is doing to determine how well its activities reflect the context in which it exists. Usability and user experience design are no different. This issue of Communication Design Quarterly represents such a reflection and a re-thinking of where the field is at this point in time.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Robinson:2017:PPF, author = "Joy Robinson and Candice Lanius and Ryan Weber", title = "The past, present, and future of {UX} empirical research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "10--23", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188175", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Rethinking UX requires mapping trends in empirical research to find out how the field has developed. This study addresses that need by analyzing over 400 academic empirical studies published between 2000--2016. Our research questions are, ``How have the artifacts, analysis, and methods of UX research changed since the year 2000?'' and ``Do scholars use research questions and hypotheses to ground their research in UX?'' Our research found that services, websites, and imagined objects/prototypes were among the most frequently studied artifacts, while usability studies, surveys, and interviews were the most commonly used methods. We found a significant increase in quantitative and mixed methods studies since 2010. This study showed that only 1 out of every 5 publications employed research questions to guide inquiry. We hope that these findings help UX as a field more accurately and broadly conceive of its identity with clear standards for evaluating existing research and rethinking future research opportunities as a discipline.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Applen:2017:DHM, author = "J. D. Applen and Sonia H. Stephens", title = "Digital humanities, middleware, and user experience design for public health applications", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "24--34", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188176", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical communicators should be conscious of how the algorithms that govern ``middleware'' (software that structures the presentation of data) constrain their ability to represent information. We use critical theory from the digital humanities to discuss how critical visual literacy allows designers to better present contextual information to enhance the user experience. We illustrate this approach with an example of medical communication by using social network analysis software to demonstrate the spread of Ebola in Africa.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Williamson:2017:CRA, author = "Bill Williamson and Scott J. Kowalewski", title = "Cultivating a rhetoric of advocacy for usability studies and user-centered design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "35--47", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188177", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this article, we explore connections among rhetoric, usability studies, user-centered design, and civic engagement as core concepts for developing a systemically aware Rhetoric of Advocacy for technical communicators. We propose a model for visualizing scenarios and stakeholders that is based on the structure of atoms. The Atomic Model for Technical Communication provides a visual model for mapping projects and for framing the kind of dialog that we associate with a Rhetoric of Advocacy.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Mara:2017:FNU, author = "Andrew Mara", title = "Framework negotiation and {UX} design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "48--54", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188178", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Framework negotiation is a mixed-methods research approach to help a UXD researchers uncover the relationship between cross-cultural identity and location. In this study, surveys initially located connections between conceptions of the self and symbolic pathways. Then, community-based research and usability testing verified root metaphors for website navigation. This mixed-methods research uncovered how Kenyans ported navigational strategies from other institutional settings. The article outlines the creation of the research instrument, describes how early data collection guided later data collection, and finally details how the methods uncovered user significance through metaphor.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Verhulsdonck:2017:DGM, author = "Gustav Verhulsdonck", title = "Designing for global mobile: considering user experience mapping with infrastructure, global openness, local user contexts and local cultural beliefs of technology use", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "55--62", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188179", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "An important element for global design is an approach that can be used for international (e.g., non-US) users. Such a design approach has to factor in how the user's culture influences how they perceive a design while using their mobile devices across a different culture. As mobile use is expected to grow globally, more mobile interactions will require increasingly robust tools for measuring user experiences across different online and physical channels. This article focuses on how experience mapping, a common user experience (UX) design technique that tells stories about how a user experiences a design as a seamless whole across such channels, can help address global mobile design contexts. To further address such global contexts, this article proposes extending experience mapping by considering the factors of existing infrastructures, global openness to innovation, local user contexts, and local beliefs on the function of technology so that designers of communication can better conceptualize sequences of events of interactions across cultures.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bartolotta:2017:EOD, author = "Joseph Bartolotta and Julianne Newmark and Tiffany Bourelle", title = "Engaging with online design: undergraduate user-participants and the practice-level struggles of usability learning", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "63--72", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188180", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As usability research and user-centered design become more prevalent areas of study within technical and professional communication (TPC), it has become important to examine the best practices in designing courses and programs that help students better understand these concepts. This article reports on a case study about how usability research and user-centered design were introduced to TPC students. The article examines how students responded to and articulated new concepts and looks forward to ways TPC programs can develop comprehensive curricula that introduces students to these topics.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Cosgrove:2017:RFU, author = "Samantha Cosgrove", title = "Review of {``\booktitle{Fundamentals of User-Centered Design: A Practical Approach},'' by Still, B., \& Crane, K. (2017). Boca Raton, FL: CRC Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "74--77", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188181", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Over the past 100 years, user-centered design (UCD) has evolved from an idea to a developed area of research in design communication for academics and practitioners. Since UCD was coined by Donald Norman in 1986, it has slowly become a guiding theory behind many design practices, pushing user needs over technological desires. In Fundamentals of User-Centered Design: A Practical Approach, Brian Still and Kate Crane illustrate the history, implementation, and best and worst practices in UCD. This book pulls from expertise in both academia and industry to create a handbook on UCD in both a print and eBook edition. Using their combined experiences, Still and Crane provide thoughtful commentary on the current state of UCD by establishing theory and applying it to their own work and the work of others within the field of design.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Rowan:2017:REP, author = "Robert M. Rowan", title = "Review of {``\booktitle{Exploratory Programming for the Arts and Humanities},'' by Montfort, N. (2016). Cambridge, MA: MIT Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "3", pages = "78--82", month = nov, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188173.3188182", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Feb 17 07:31:59 MST 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Coding, like other forms of written communication, is both science and art. This is not a new or revolutionary idea. In 1974, Donald Knuth published ``Computer Programming as an Art'' and declared that ``[a] programmer who subconsciously views himself as an artist will enjoy what he does and will do it better'' (p. 673). In 1984, Steven Levy's Hackers: Heroes of the Computer Revolution introduced us to the Hacker Ethic, one tenet of which is that we can create art and beauty on the computer (p. 31). Many other authors and coders have argued similar cases about the socially situated nature of programming since.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Jones:2017:GEI, author = "John Jones and Catherine C. Gouge", title = "Guest editors' introduction wearable technologies and communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "4--14", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188388", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Using the data generated by both consumer- and medically-oriented wearable devices to assess and improve fitness, wellbeing, and specific health outcomes demands attention to the user experiences of such devices as well as to the kinds of claims being made about their promise (cf. Gouge \& Jones, 2016). This special issue participates in such work by presenting case studies situated at the intersections of wearables, communication design, and rhetorical analysis that explore the health, justice, and wellness-oriented promises of specific wearables. In this introduction, we briefly survey the research on wearables in the fields of rhetoric and technical communication, preview the essays in the collection, and propose some areas for future work that might be of interest to technical communication, communication design, and rhetoric scholars.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Amidon:2017:SGD, author = "Timothy R. Amidon and Elizabeth A. Williams and Tiffany Lipsey and Randy Callahan and Gary Nuckols and Spencer Rice", title = "Sensors and gizmos and data, oh my: informating firefighters' personal protective equipment", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "15--30", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188389", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study identifies communication design challenges associated with firefighters' personal protective equipment (PPE), an assemblage of wearable technologies that shield these workers from occupational hazards. Considering two components of modern firefighting PPE through Zuboff's (1998) theorization of information technology, we offer an extended case study that illustrates how these wearables, as interfaces, automate or informate firefighters' practice of safety. Often lauded for their abilities to augment firefighters' work capacities and increase safety outcomes, our analysis revealed that these wearables engender practices that expose firefighters to unforeseen hazards and displace the ``tacit craft skills and knowledge'' that these workers mobilize to mitigate workplace risk (Spinuzzi, 2005, p. 164). Drawing from these insights, we sketch four points of tension that communication designers, system architects, and practitioners may utilize to consider the informating potential of smart-firefighting PPE equipped with physiological sensors.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Arduser:2017:IPD, author = "Lora Arduser", title = "Impatient patients: a {DIY} usability approach in diabetes wearable technologies", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "31--39", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188390", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As wearable medical technologies take on an increasingly prominent role in how health care is delivered, pressure to make the development process for such devices shorter increases. This case study will recount one attempt at a do-it-yourself (DIY) development process and collaborative usability testing. I argue that these efforts can complement traditional usability methods used in the development process of a wearable diabetes technology and provide more immediate access to technologies that can meet the diverse needs of end users. The case involves an open source DIY project developed by parents of children with type 1 diabetes in order to remotely monitor the blood sugar levels of their children.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Kennedy:2017:DHM, author = "Krista Kennedy", title = "Designing for human-machine collaboration: smart hearing aids as wearable technologies", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "40--51", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188391", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study examines design aspects that shape human/machine collaboration between wearers of smart hearing aids and their networked aids. The Starkey Halo hearing aid and the TruLink iPhone app that facilitates real-time adjustments by the wearer offer a case study in designing for this sort of collaboration and for the wearer's rhetorical management of disability disclosure in social contexts. Through close textual analysis of the company's promotional materials for patient and professional audiences as well as interface analysis and autoethnography, I examine the ways that close integration between the wearer, onboard algorithms and hardware, and geolocative telemetry shape everyday interactions in multiple hearing situations. Reliance on ubiquitous, familiar hardware such as smart phones and intuitive interface design can drive patient comfort and adoption rates of these complex technologies that influence cognitive health, social connectedness, and crucial information access.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Moore:2017:CSH, author = "Kristen R. Moore and Natasha Jones and Bailey S. Cundiff and Leah Heilig", title = "Contested sites of health risks: using wearable technologies to intervene in racial oppression", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "52--60", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188392", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Employing Royster and Kirsch's (2012) concept of critical imagination, the authors imagine strategies communication designers might use to intervene in and disrupt racial injustice and oppression. Using activity trackers as technologies that communicate data about health and death, the authors retell and re-envision the case of Eric Garner, a victim of police brutality, and argue that data from activity trackers can potentially be used to reframe narratives about public health and policing. Further, through an examination of the rhetorical frames of dehumanization, disbelief, and dissociation, the authors assert that activity trackers, as communicative agents, may become transformative wearable devices that are developed and deployed with socially just communication design in mind.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Welhausen:2017:QMF, author = "Candice A. Welhausen", title = "Quantifiable me: fitness and health trackers and the trope of holisticism", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "5", number = "4", pages = "61--71", month = dec, year = "2017", CODEN = "????", DOI = "https://doi.org/10.1145/3188387.3188393", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:27 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As fitness trackers have proliferated, many now collect information about both physical and mental health indicators. Arguably, such capabilities promote the notion that achieving and maintaining health is holistic, pushing back against the mind/body divide that has long characterized how we tend to perceive health and disease in Western cultures (see Segal, 2005). In this article, the author argues that the visual (photographs and data visualizations) and language-based communication strategies used on Bellabeat Leaf's website, a smart jewelry device for women, employ a narrative of holisticism. Further, this narrative functions as a rhetorical trope that reinforces power relationships that align with a dominant underlying ideology of Western medicine---the notion that disease and illness can be controlled. The author proposes that future designs of the Leaf's smartphone application might allow users to visualize quantitative and select user-contributed qualitative, sensorial-based feedback to potentially provide a more balanced perspective of health.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Richards:2018:PFP, author = "Daniel Richards", title = "Proceedings from and future plans for the {Symposium for Communicating Complex Information (SCCI)}: {Guest Editor}'s introduction", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "4--8", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230971", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This special issue contains proceedings from the 6$^{th}$ Annual Symposium on Communicating Complex Information (SCCI), which ran from February 27$^{th}$ through 28$^{th}$ 2017 at East Carolina University in Greenville, NC. The program chair was Michael Albers, who, as usual at SCCI, did a fantastic job at collecting and curating two days of stimulating conversations generated by speakers from a broad range of fields---rhetoric, technical communication, medical and regulatory writing, user experience, information science, and design---and a broad range or institutions and workspaces, including Duke's Network Analysis Center, The Medical University of South Carolina, M{\"a}lardalen University in Sweden, and Michigan State University, to name just a few. The keynote---titled ``Faulty by Design: A Psychological Examination of User Decision-Making''---was given by Bill Gribbons, director of Bentley University's Graduate User Experience Program. Overall, the diversity and depth of the scholars and their research combined with the single-room presentation space facilitated conversation and networking in ways not typically found at other conferences.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Youngblood:2018:SIA, author = "Susan A. Youngblood", title = "Site identity, artifact duplication, and disambiguation in {Alabama Local Emergency Management Agencies (LEMAs)}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "9--15", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230972", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Local Emergency Management Agencies (LEMAs) are vital components of the U.S. National Incident Management System (NIMS). As such, their official digital presences need to be identifiable as official and should not have to compete with other digital artifacts, including web pages and whole sites, that can be mistaken for official presences. After exploring the nature of digital identity, this study examines the prevalence of competing digital artifacts and the common sources of these artifacts, such as legacy sites and hosted development sites. The study also explores ways some sites disambiguate between artifacts that represent their organizations versus those of similarly named organizations. The findings lead to several recommendations for best practices.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Opel:2018:WOH, author = "Dawn S. Opel", title = "What is {``Obamacare''}?: health literacy, e-commerce, and the {Affordable Care Act}'s online content", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "16--25", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230973", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study audits and analyzes the online content provided by the U.S. government for The Patient Protection and Affordable Care Act (ACA). In order to both educate Americans about the ACA and enroll those who needed insurance into plans offered by the U.S. and/or state governments, policy analysts, communication designers, and web developers at the U.S. Department of Health and Human Services (HHS) and the Centers for Medicare and Medicaid Services (CMS) created and published a substantial array of online content. These policy statements, infographics, blog posts, videos, forms, and other resources were designed to engage the public and translate the complexities of the ACA into usable information for patients. However, a content audit and analysis of ACA-related online content reveals the ways that this content did not provide a navigational structure for patients newly insured (or already insured) to find them, as over time the e-commerce function of the site buried its educational purpose. From this analysis, designers of online public policy information will gain a better understanding of how to design as a part of a strategy to balance multiple, critical user roles and tasks.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{DeTora:2018:PTC, author = "Lisa DeTora", title = "Principles of technical communication and design can enrich writing practice in regulated contexts", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "26--34", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230974", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical communication skirts the fringes of regulated biomedical research, which generally falls into the purview of specialized regulatory writers. However, a worldwide move toward increasing data transparency in regulatory contexts has resulted in a need for specialized documentation for lay audiences as well as added disclosure of investigational interpretations regarding the benefits and risks of new or experimental therapies. Experts in biomedical writing believe that these materials require additional attention to meet reader needs, an endeavor that falls well within the traditional bailiwick of technical communication. Technical communicators who understand information gathered in regulated biomedical research should be able to improve the general accessibility of this complex information for a general readership; however, knowledge of regulatory practices is a gap in this group.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Ding:2018:CCW, author = "Huiling Ding", title = "Cross-cultural whistle-blowing in an emerging outbreak: revealing health risks through tactic communication and rhetorical hijacking", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "35--44", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230975", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "How do whistleblowers reveal critical issues unknown to the public during emerging epidemics to push for policy changes? Using a case study about a medical care worker (MCW) whistleblower in China during the SARS outbreak of 2003, this paper examines the ways whistleblowers navigate through complicated networks of power and mediascape to disseminate critical risk messages and call for changes.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{StAmant:2018:RRU, author = "Kirk {St. Amant}", title = "Reflexes, reactions, and usability: examining how prototypes of place can enhance {UXD} practices", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "1", pages = "45--53", month = mar, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3230970.3230976", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Jun 4 18:41:28 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "User expectations are often connected to context. This means the better UXD professionals understand connections between location and usability, the greater the chances they can create materials that meet expectations of usability in a particular place. The cognitive factors of prototypes and scripts can provide a foundation for investigating such factors. This entry examines how prototypes of place can help identify aspects of location that influence the usability of items in a space. In so doing, the entry also provides strategies for researching expectations of contexts and usability and using resulting data to guide design practices.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Amant:2018:MCC, author = "Kirk {St. Amant}", title = "Mapping the complex context(s) of use: editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "4--8", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282666", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Usability involves connecting design to need. Individuals need to achieve an objective; if the design of an item meets that need, the item is usable. If not, it is not. So, usability depends on how well the design of an item addresses the need of the user. The need to hold two items together, for example, can prompt individuals to design a fastener in order to meet that need. The usability of the resulting design, however, is a matter of how effectively the individual can use it to hold items in place.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Rose:2018:PVM, author = "Emma Rose and Alison Cardinal", title = "Participatory video methods in {UX}: sharing power with users to gain insights into everyday life", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "9--20", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282667", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As technologies proliferate into all aspects of daily life, UX practitioners have the ability and responsibility to engage in research to help organizations better understand people's needs. We argue that UX practitioners have an ethical commitment to deploy methods that consciously shift power to create a more equitable relationship between researcher and participants. This article offers participatory video as a method for UX practitioners that democratizes the design process and creates rich visual data. We detail two cases of participatory video methods and how they were used to explore the potential of participatory methods in UX.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hutter:2018:PIA, author = "Liz Hutter and Halcyon M. Lawrence", title = "Promoting inclusive and accessible design in usability testing: a teaching case with users who are deaf", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "21--30", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282668", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Drawing on an analysis of a usability teaching case with users who are deaf and who communicate using American Sign Language, we argue that there is a need for industry and the academy to refocus on more accessible testing practices, situated more decidedly within the social, cultural, and historical contexts of users. We offer guidelines for more inclusive practices for testing with users who are deaf prompting designers, developers, and students to think about systems of behavior, such as audism, cultural appropriation, and technological paternalism that undermine accessibility in their design and practices. More broadly, we propose ways in which instructors of technical communication can leverage usability tools and research methods to help students better understand their users for any artifact they design and create.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Walkup:2018:CYP, author = "Katie Lynn Walkup", title = "Connect with your patients, not the screen: usability claims in electronic health records", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "31--40", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282669", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article examined the usability claims that Electronic Health Records (EHRs) make to healthcare providers. Usability claims appear as statements that persuade users to adopt the interface based on usability or user experience. These claims may show what healthcare providers are presumed to require from online health technologies. Usability claims in this study included intuitive interfaces, adaptability of documentation and records, and supplementing patient communication. Analyzing usability claims then becomes a way of understanding healthcare providers, their patients, and the technologies both use for health communication", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Everett:2018:GEG, author = "Heidi L. Everett", title = "Is good enough good enough?: negotiating web user value judgments of small businesses based on poorly designed websites", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "41--56", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282670", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article explores whether amateur Web designs would deter Web users from engaging with a business after viewing a Website---and if their expectations and value judgments are influenced by business size and scope. This topic is important to small business owners, practitioners, and educators because credibility judgments by Web visitors may be quick and detrimental to a small business if they do not yield a positive response and subsequent engagement with the small business. This study provides an opportunity to broaden our understanding of Web visitor credibility judgments about small businesses and introduces a new thread to the discussion about alignment of consumer expectations, Web design teaching, industry best practices, and the shaping of universal values as they relate to the rhetoric of the Internet.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Richards:2018:CLP, author = "Daniel P. Richards", title = "Not a cape, but a life preserver: the importance of designer localization in interactive sea level rise viewers", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "57--69", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282671", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Interactive sea level rise viewers (ISLRVs) are an increasingly popular risk communication technology designed to help users visualize the effects of water inundation on their region so as to facilitate more prudent decision-making. Designed by and for a variety of stakeholders, these viewers generally have as their goal affording users a more ``localized'' experience with climate change and sea level rise data, allowing users to explore as specific as street-level the effects of rising waters in coastal regions. While the rise of these tools mirrors the trend in risk communication scholarship towards more localized messaging, there is still more work to be done in terms of providing a more localized user experience for a broader public audience. This article presents the results of a user experience study conducted with 12 residents of a coastal region, the results of which formulate an attempt to develop more insight into techniques for designer localization. The article concludes with concrete recommendations for scholars and practitioners concerned with designing more effective interactive risk communication technologies that respond to the public need for localized information for decision-making.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Thominet:2018:HOU, author = "Luke Thominet", title = "How to be open: user experience and technical communication in an emerging game development methodology", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "70--82", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282672", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study builds a model of open video game development, an emerging user-centered design practice where a developer publicly releases an incomplete game and iterate on it while gathering feedback from the player community. It argues that open development is fundamentally a communication and user experience practice characterized by a commitment to access, transparency, and feedback. Ultimately, it shows open development as a practice where game developers are consciously designing a compelling experience of participation in user research.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Reimer:2018:CCC, author = "Cody Reimer", title = "Contextual cropping, collateral data: screenshot methods for {UX} research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "83--92", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282673", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article presents a novel method for data collection. It relies on a larger case study of the game League of Legends to forward the concepts of contextual cropping and collateral data. Contextual cropping gives researchers recommendations for gathering data with screenshots while respecting the in situ ecology of that data. Contextual cropping complements screenshot data with contextual metadata and offers potential collateral data with which to further texture research.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Cosgrove:2018:EUU, author = "Samantha Cosgrove", title = "Exploring usability and user-centered design through emergency management websites: advocating responsive web design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "93--102", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282674", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study explores the usability of the Department of Homeland Security and Emergency Management's (DHSEM) website, applying theories of user experience design (UXD) to emphasize the importance of responsive web design in practice. By rhetorically analyzing the usability of their websites, such as FEMA and Ready at the national and local level, DHSEM becomes a model for the needs of future research and application of user centered design principles. Responsive web design within emergency management websites should be considered when first evaluating usability and user experience design because of the real-life implications of these interactions. By reviewing basic design principles on emergency management websites, this article further showcases the capabilities responsive web design, usability and user centered design in digital spaces.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Clinkenbeard:2018:MCA, author = "Mary Clinkenbeard", title = "Multimodal conversation analysis and usability studies: exploring human-technology interactions in multiparty contexts", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "103--113", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282675", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article examines conversation analysis (CA) as a methodology for usability research for technologies used in multiparty contexts. Current laboratory-based usability practices often cannot account for how technologies are used in multi-participant interactions outside of the laboratory. In this article, I review new materialist approaches to usability and consider how CA might be integrated into this theoretical perspective. To do so, I present an example transcript of CA and review CA research on telemedicine in multiparty environments. I use this approach to argue that incorporating CA into a new materialist approach can help usability researchers to reconfigure the technical design of and the socio-material practices surrounding technologies.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Rubens:2018:BR, author = "Amy Rubens", title = "Book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "114--118", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282676", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Tettegah, S. Y., \& Garcia, Y. E. (Eds.). (2016). Emotions, Technology, and Health. London: Elsevier. Sharon Y. Tettegah and Yolanda Evie Garcia's collection Emotions, Technology, and Health surveys how technologies ``old'' (e.g., photographs, the telephone) and ``new'' (e.g., mobile apps, robots, sensors) ``mediate'' patients' emotions within the context of processes, individuals, and spaces part of, adjacent to, or outside of the clinical healthcare setting (p. xvii). The collection also explores technology's mediation of practitioner and caregiver emotions. Overall, Tettegah and Garcia hope to expand the notion of ``telehealth'' beyond the remote or virtual delivery of health services to something that also encompasses ``technology-based interventions in hospitals and other treatment settings that do not include distance as a necessary component'' (p. xv).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Walwema:2018:BR, author = "Josephine Walwema", title = "Book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "2", pages = "119--123", month = "Summer", year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3282665.3282677", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Mon Oct 1 16:19:36 MDT 2018", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Skinner, K., \& Merholz, P. (2016). Org Design for Design Orgs: Building and Managing In-House Design Teams. O'Reilly Media. In Org Design for Design Orgs: Building and Managing In-House Design Teams, Kristin Skinner and Peter Merholz lay out a practical guide for ``creating and leading design teams'' within the context of design as ``part of strategic planning'' (Appendix B). A practical guide, the book is divided into ten chapters, each dealing with a component of working with design teams. The book aims to bridge the gap left out by texts that focus on methods, tools, and outcomes, but leave out the practical elements of setting up design teams. It shows how design teams can operate with a design culture that successfully interacts with other departments within an organization in the digital and connected age.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Andersen:2018:EPP, author = "Rebekka Andersen and Carlos Evia", title = "Editorial: perspectives on preparing technical communication professionals for today and the future", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "4--13", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309579", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical communication (TC) practice is changing in significant ways, due largely to maturing technologies and increasing consumer demand for content designed for a multitude of devices and delivery channels. Whereas ten years ago technical communicators primarily produced static documents, today they primarily produce modular content components, the essential building blocks for the vast array of information products (e.g., user guides, training materials, product descriptions) that organizations must deliver in a variety of publishing formats, such as PDFs, websites, embedded user assistance, dynamic delivery, and mobile applications. In addition, technical communicators increasingly contribute to user experience (UX) projects, create video documentation, curate user-generated content, and manage social media communications.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Shalamova:2018:ESS, author = "Nadya Shalamova and Tammy Rice-Bailey and Katherine Wikoff", title = "Evolving skill sets and job pathways of technical communicators", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "14--24", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309580", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Recent research in technical communication (TC) indicates that the field has become more varied than ever in terms of job titles, job skills, and levels of involvement in the design and production process. Here, we examine this diversity by detailing the results of a small-scale anonymous survey of individuals who are currently working as technical communicators (TCs). The purpose of our survey was to discover what job titles people who identify as TCs have held and the skills required of those positions. The study was conducted using the online survey platform Qualtrics. Survey results found that TCs occupy jobs and use skills that are often quite different from ``traditional'' TC careers. Results further support previous research that these roles and responsibilities continue to evolve. However, results also suggest that this evolution is more sweeping than previously realized---moving TCs away from not only the traditional technical writing role but also the ``technical communicator'' role as it has been understood for the past 20--25 years.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Carnegie:2018:RCC, author = "Teena A. M. Carnegie and Kate Crane", title = "Responsive curriculum change: going beyond occupation demands", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "25--31", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309581", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This experience report highlights one program's approach to curriculum revision as the program moved from being an emphasis within a literature degree to a B.A. degree in technical communication. The major curriculum was designed by researching state and regional needs for technical communication education in addition to using research already conducted and published in the field. Through an examination of the skills technical communicators needed to be successful in the workplace and how those skills transfer to other related occupations, we were able to build a successful major. The revised curriculum used an interdisciplinary approach to include courses in technical communication, visual design, and public relations. Further, this report discusses the iterative programmatic changes necessary to keep the major current. From alumni interviews and secondary research on changes in technical communication, we continue to reassess the skills students need. As a result our program continues to evolve to equip students with technical communication skills that apply to various, related occupations.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Swope:2018:IAW, author = "Amber Swope", title = "Information architects: what they do and how to become one", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "32--43", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309582", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Every organization relies on information to communicate with prospects and customers --- blog posts, articles, whitepapers, user manuals, web portals, videos, tweets, social media posts, moderated forums, and more. This means that many people are creating content and are delivering it in multiple ways. To meet our users' needs, we need information architecture (IA) to provide the framework for developing and delivering this information. Although most content creators do not think of themselves as information architects, many of them perform tasks that are information architecture responsibilities. If you decide what information gets created and delivered, identify keywords to support findability, or organize the hierarchy for a table of contents, you are performing IA tasks. To learn who was performing these tasks and how they ended up with this role, I conducted a survey. This article presents my analysis of the results based upon my experience and relevant industry sources.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Duin:2018:CCL, author = "Ann Hill Duin and Jason Chew Kit Tham", title = "Cultivating code literacy: course redesign through advisory board engagement", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "44--58", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309583", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This experience report shares the story of course redesign for cultivating technological and code literacy. This redesign came about as a result of listening to advisory board members as well as responding to recent scholarship calling for more specifics on the teaching of component content management and content strategy. We begin with discussion of code literacy differentiation between code-as-language, code-as-tool, and code-as-structure. We then share detail about our advisory board engagement and the resulting advanced-level technical communication course in which, framed by technological literacy narratives, students produce a static HTML site for a client, develop a repository for this work (GitHub), use XML and the DITA standard for dynamic document delivery, and create a digital experience element to accompany the site. We document and analyze student narratives and online course discussions. We emphasize a more holistic approach to code literacy and that course redesign should be a collaborative endeavor with advisory board members and industry experts. Through these experiences, students gain requisite knowledge and practice so as to enter the technical communication community of practice.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Lauren:2018:PCD, author = "Benjamin Lauren", title = "Preparing communication design students as facilitators: a primer for rethinking coursework in project management", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "59--65", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309584", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Building from previous work by Lauren and Schreiber (2017) and research individually conducted by the author (Lauren, 2018), this brief teaching case provides a rationale for coursework in project management that draws from experiential learning to teach facilitation. The case begins by providing a research context for how communication designers are increasingly focused on practices of facilitation in their work, particularly in fast-paced, distributed work environments. The case presents two metaphors (gardening and cooking) for helping students think about facilitation techniques. Then, the article describes a project management course that emphasizes the importance of facilitation in classroom exercises and major assignments by developing skills in three foundational areas: improvisation, document design, and systems design. Each area is described with examples to help instructors of project management adapt or use similar approaches at their own unique institutional, programmatic, and classroom contexts. The article concludes with four suggestions, such as partnering with industry practitioners and arranging site visits to see project management in action. As well, the concluding suggestions explain recent iterations of the course's design.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Atkins:2018:PSI, author = "Anthony T. Atkins and Colleen A. Reilly", title = "Pedagogical strategies for integrating {SEO} into technical communication curricula", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "66--73", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309585", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Preparing students to understand and practice search engine optimization (SEO) teaches them writing skills, technological literacies, and theoretical background needed to pursue a successful technical communication career. SEO employs a multifaceted skillset, including an understanding of coding, skills in shaping and crafting effective user experience (UX), marketing skills, effective research strategies, and competence in accessibility. We argue that instruction in SEO in undergraduate and graduate programs in technical communication prepares graduates for the interdisciplinary and agile profession they seek to enter and enables them to be successful in positions from information architect to technical editor. Our article details how studying and enacting SEO helps students to develop proficiencies and knowledge central to technical communication pedagogies, including technological literacies, an understanding of the interconnections between human and non-human actors in digital spaces, and the ethical concerns central to work within those spaces. We then detail how SEO can be incorporated into technical communication curricula and share details of client-based projects that can facilitate that integration.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Mallette:2018:TPN, author = "Jennifer C. Mallette and Megan Gehrke", title = "Theory to practice: negotiating expertise for new technical communicators", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "74--83", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309586", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In technical communication, discussions on how to best prepare graduates to meet workplace challenges range from responding to changing technology and occupational needs to focusing on creating flexible workers. Part of this conversation centers on expertise: what kinds of expertise are most valued and how can graduates be trained to be experts? In this article, we explore our field's understandings of expertise by focusing on a recent master's graduate and practitioner, Megan. As first an intern then a full-time employee at HP Inc, Megan experienced clashes between the classroom and workplace, which she sought to reconcile. In addition, she also had to learn to assert herself as a subject matter expert (SME) while working alongside SMEs. This navigation was not something her education necessarily prepared her for, and when compared to surveyed graduates' experiences, may be something programs could emphasize. We conclude with recommendations for how academic programs can incorporate conversations about expertise and equip students to assert themselves as communication SMEs and build on that expertise after graduation.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Martin:2018:BR, author = "Dan Martin", title = "Book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "84--88", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309587", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Willerton, R. (2015). Plain Language and Ethical Action: A Dialogic Approach to Technical Communication in the Twenty-First Century. New York: Routledge.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Wisniewski:2018:BR, author = "Elaine Wisniewski", title = "Book review", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "3", pages = "89--93", month = sep, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309578.3309588", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:13 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Bridgeford, T., \& St.Amant, K. (Eds.), (2015). Academy-industry Relationships and Partnerships: Perspectives for Technical Communicators. Amityville, NY: Baywood Publishing Company.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zdenek:2018:GEI, author = "Sean Zdenek", title = "{Guest Editor}'s introduction: reimagining disability and accessibility in technical and professional communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "4", pages = "4--11", month = dec, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309589.3309590", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:14 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This special issue asks us to reflect on the transformative potential of disability studies to reimagine technical and professional communication (TPC). Informing this special issue is the notion that disability ``enables insight---critical, experiential, cognitive, sensory, and pedagogical insight'' (Brueggemann, 2002, p. 795). Rather than consider questions of access from the margins---e.g. after we receive a letter of accommodation from a student, when we need to satisfy a legal mandate, or when we turn to our organization's web accessibility checklist---disability studies places disability and difference at the center of our practices and pedagogies (p. 814).", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Huntsman:2018:CVC, author = "Sherena Huntsman and Jared S. Colton and Christopher Phillips", title = "Cultivating virtuous course designers: using technical communication to reimagine accessibility in higher education", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "4", pages = "12--23", month = dec, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309589.3309591", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:14 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical communicators are often charged with creating access to meaning through technology. However, these practices can have marginalizing effects. This article argues for reimagining accessibility through virtue ethics. Rather than identifying accessibility as an addition to document design or a set of guidelines, virtue ethics situates accessibility as a habitual practice, part of one's character. This article describes the application of virtue ethics in a university partnership, which sought to create a culture of accessibility through three goals: to consider accessibility as an on-going process, to consider accessibility as a ``vital'' part of all document design, and to recognize accessibility as a shared responsibility among stakeholders. Focusing on the virtues of courage and justice, we interpret data from a survey of instructors and then provide suggestions on how others can join the accessibility conversation.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Garrison:2018:TLR, author = "Kevin Garrison", title = "Theorizing lip reading as interface design: the gadfly of the gaps", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "4", pages = "24--34", month = dec, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309589.3309592", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:14 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article explores what lip reading can teach us about interface design. First, I define lip reading. Second, I challenge the idea that people can ``read'' lips---an idea that is deeply imbedded in the literate tradition described by Walter Ong (1982) in Orality and Literacy. Third, I frame lip reading as a complex rhetorical activity of filling in the ``gaps'' of communication. Fourth, I present a lip reading heuristic that can challenge those of us in communication related fields to remember how the invisible ``gaps'' of communication are sometimes more important than the visible ``interfaces.'' And finally, I conclude with some reflections about how lip reading might ``reimagine'' disability studies for technical and professional communicators.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Gonzales:2018:DII, author = "Laura Gonzales", title = "Designing for intersectional, interdependent accessibility: a case study of multilingual technical content creation", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "6", number = "4", pages = "35--45", month = dec, year = "2018", CODEN = "????", DOI = "https://doi.org/10.1145/3309589.3309593", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Jan 23 16:07:14 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Drawing on narratives (Jones, 2016; Jones \& Walton, 2018) from bilingual technical communication projects, this article makes a case for the importance of considering language access and accessibility in crafting and sharing digital research. Connecting conversations in disability studies and language diversity, the author emphasizes how an interdependent (Price, 2011; Price \& Kerchbaum, 2016), intersectional (Crenshaw, 1989; Medina \& Haas, 2018) orientation to access through disability studies and translation can help technical communication researchers to design and disseminate digital research that is accessible to audiences from various linguistic backgrounds and who also identify with various dis/abilities.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hopton:2019:GEI, author = "Sarah Beth Hopton", title = "Guest editor's introduction: the revenge of {Plato}'s pigs", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "4--8", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331559", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Dear Reader, You've probably heard the story of the city of pigs before, that lovely allegory in Book II of the Republic, where Socrates attempts to prove that justice is not only desirable, but belongs to the highest class of desirable things: those desired for their own sake and consequence. But this is an important story to retell, as it frames the consequence of the scholarship contained in this issue on environmental justice and technical communication in a way that perhaps few other stories can.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Eichberger:2019:MSS, author = "Ryan Eichberger", title = "Maps, silence, and {Standing Rock}: seeking a visuality for the age of environmental crisis", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "9--21", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331560", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In 2016, the Standing Rock Sioux Tribe founded the Sacred Stone Camp to protest Dakota Access Pipeline construction. The ensuing conflict was constructed both physically and digitally --- especially through maps. These maps made strategic inclusions and exclusions, which in turn offered differing concepts of civic, national, and historical identity. In this study, I trace some of these stories, inviting technical and professional communicators to rethink how they visualize systemic issues involving human and nonhuman ecologies. Finally, I suggest the idea of a `folded rhetoric' to describe a strategic, ethical goal for technical communication in the age of environmental crisis.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Cagle:2019:SDD, author = "Lauren E. Cagle and Carl Herndl", title = "Shades of denialism: discovering possibilities for a more nuanced deliberation about climate change in online discussion forums", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "22--39", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331561", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article explores rhetorical practices underlying productive deliberation about climate change. We analyze discussion of climate change on a Reddit subforum to demonstrate that good-faith deliberation---which is essential to deliberative democracy---exists online. Four rhetorical concepts describe variation among this subforum's comments: William Keith's distinction between `discussion' and `debate,' William Covino's distinction between good and bad magic, Kelly Oliver's notion of ethical response/ability, and Krista Ratcliffe's notion of rhetorical listening. Using a three-part taxonomy based on these concepts, we argue that collaborative climate change deliberation exists and that forum participation guidelines can promote productive styles of engagement.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{George:2019:CAR, author = "Barbara George", title = "Communicating activist roles and tools in complex energy deliberation", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "40--53", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331562", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article analyzes online policy tools used by public participants to participate in complex environmental risk deliberation, specifically in terms of HVHF (high volume hydraulic fracturing). This article argues that institutional environmental deliberation tools, which are increasingly found online, are embedded in ideological discourse frames that are often at odds with public user ideologies. This article argues that environmental deliberation tools designed and created by stakeholders through participatory design models are more effective in promoting complex deliberations about environmental risk. Such participatory tools more clearly take into account environmental justice, intersectional and precautionary considerations.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Ballentine:2019:RRH, author = "Brian Ballentine", title = "Rhetoric, risk, and hydraulic fracturing: one landowner's perspective", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "54--63", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331563", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Claims for America's potential for energy independence are substantiated largely thanks to advancements in an extraction process known as hydraulic fracturing or ``fracking.'' This article focuses on the negotiations among individual landowners and oil and gas companies as they enter into leasing agreements to permit fracking. The author draws on his own experiences as a landowner in the Marcellus and Utica shale region. Of primary concern is how landowners construct their own understanding of risk amidst a network of local, regional, and global actors. Landowner and oil and gas company relationships are analyzed using theories of rhetoric and risk communication.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Vernon:2019:CPB, author = "Laura Vernon", title = "Crossing political borders: how a grassroots environmental group influenced a change in public policy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "64--72", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331564", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study is a rhetorical analysis of communication design in the Amalga Barrens wetlands controversy during the 1990s. The Bridgerland Audubon Society (Bridgerland) in Cache Valley, Utah, was able to influence a change in public policy that removed the unique wetlands from consideration as a possible reservoir site for water taken from the Bear River. The group tried two times to influence public policy. The first effort failed because the group relied too much on lobbying. The second effort succeeded when the group developed a grassroots communication design. Bridgerland led a successful grassroots effort by (1) educating the public, (2) establishing credibility, (3) proposing an alternative solution, (4) making decisions based on data, (5) recognizing common ground, (6) getting the media involved, (7) building on what has been done before, and (8) practicing civility. Bridgerland's experience may be helpful to other environmental groups that are trying to lead efforts in their own communities. Although the communication design presented cannot be generalized to fit all groups and situations, it may serve as a starting point.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Pflugfelder:2019:RSN, author = "Ehren Helmut Pflugfelder", title = "Risk selfies and nonrational environmental communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "73--84", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331565", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Risk associated with a Pacific Northwest earthquake was expressed through a moderately successful social media risk communication campaign known as \#14gallons. \#14gallons encouraged people to collect and store 14 gallons of fresh water per person and take a selfie with their water, tagging others to do the same. This article frames the hashtag campaign within scholarship on the rhetoric of risk, defines the genre of the ``risk selfie,'' and then uses a modified version of Laurie Gries's iconographic tracking method to produce information about the campaign that can be productively employed by risk communication practitioners.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Dong:2019:EDC, author = "Lin Dong", title = "{Earth} discourses: constructing risks and responsibilities in {Chinese} state and social media", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "1", pages = "85--99", month = apr, year = "2019", CODEN = "????", DOI = "https://doi.org/10.1145/3331558.3331566", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 10 17:45:04 MDT 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Defining global warming as a rhetorical construct built by stakeholders, this study investigates how Chinese state and social media understand risk and responsibility regarding climate change. This multi-layer, multi-dimensional, statistical and qualitative textual analysis focuses on the ratification and implementation of the Paris Agreement and the U.S. withdrawal from it. Findings indicate that a new green public sphere led by grassroots experts and aided by lay people is burgeoning in China and changing the way people conceptualize environmental risks and engage in environmental protection. With theoretical and methodological innovations, this study contributes to the emerging field of transnational environmental communication.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Ross:2019:EI, author = "Derek G. Ross", title = "{Editor}'s introduction", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "4--5", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358932", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "It is my sincere pleasure to author my first Editorial since joining Communication Design Quarterly as Editor in Chief in 2018. It is a real pleasure to work with the dedicated, inspiring group of people that form the Special Interest Group for Design of Communication, and a true honor to be trusted with the work of all who submit to CDQ 's pages.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Albers:2019:E, author = "Michael Albers", title = "Editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "6--6", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358933", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Rogers:2019:TDB, author = "Ryan Rogers and Laura Dunlow", title = "Testing the difference between appearance and ability customization", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "7--16", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358934", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Gaming literature largely treats customization as a monolithic concept. This article provides three experiments that test the differences between appearance customization and ability customization. While these three studies provided a degree of replication, they examined between 105 and 147 college students in three different video game scenarios (no game play, non-human avatar, and difficult game). While the results varied slightly based on the scenario, evidence emerged that appearance customization was more likely than ability customization to enhance participant attitude toward the game and likelihood to spend money on the game. The findings of these studies should inform the types of customization used in a variety of domains and should provide guidance on the design process to offer simple and cost-effective methods to improve sales and attitudes toward content. Specifically, appearance customization is a more effective way for organizations to influence users.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bivens:2019:RHD, author = "Kristin Marie Bivens", title = "Reducing harm by designing discourse and digital tools for opioid users' contexts: the {Chicago Recovery Alliance}'s community-based context of use and {PwrdBy}'s technology-based context of use", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "17--27", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358935", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design effective methods for individuals to reverse opioid OD. In other words, if health information is not designed to be contextually relevant, the opioid OD health information will be unusable. To demonstrate these distinct healthcare design contexts, I extend Patient Experience Design (PXD) to include community-based and technology-based contexts of use by analyzing two case examples of the Chicago Recovery Alliance's and PwrdBy's attempts to decrease deaths by opioid OD. Next, I discuss implications of community-based and technology-based PXD within communities of opioid users, critiquing each method and suggesting four contexts of use-heuristic categories to consider when designing health communication information for users in these contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Hierro:2019:DPC, author = "Victor Del Hierro", title = "{DJs}, playlists, and community: imagining communication design through hip hop", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "28--39", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358936", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article argues for the inclusion of Hip Hop communities in technical communication research. Through Hip Hop, technical communicators can address the recent call for TPC work to expand the field through culturally sensitive and diverse studies that honor communities and their practices. Using a Hip Hop community in Houston as a case study, this article discusses the way DJs operate as technical communicators within their communities. Furthermore, Hip Hop DJs build complex relationships with communities to create localized and accessible content. As technical communicators, Hip Hop practitioners can teach us to create community-based communication design for more diverse contexts.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Meng:2019:HDU, author = "Michael Meng and Stephanie Steinhardt and Andreas Schubert", title = "How developers use {API} documentation: an observation study", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "40--49", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358937", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Application Programming Interfaces (APIs) play a crucial role in modern software engineering. However, learning to use a new API often is a challenge for developers. In order to support the learning process effectively, we need to understand how developers use documentation when starting to work with a new API. We report an exploratory study that observed developers while they solved programming tasks involving a simple API. The results reveal differences regarding developer activities and documentation usage that a successful design strategy for API documentation needs to accommodate. Several guidelines to optimize API documentation are discussed.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Edenfield:2019:QCD, author = "Avery C. Edenfield", title = "Queering consent: design and sexual consent messaging", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "50--63", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358938", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "For decades, sexual violence prevention and sexual consent have been a recurrent topic on college campuses and in popular media, most recently because of the success of the \#MeToo movement. As a result, institutions are deeply invested in communicating consent information. This article problematizes those institutional attempts to teach consent by comparing them to an alternative grounded in queer politics. This alternative information may provide a useful path to redesigning consent information by destabilizing categories of gender, sexuality, and even consent itself.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Potts:2019:RRE, author = "L. Potts and M. J. Salvo and Leslie Hankey", title = "Review of {``\booktitle{Rhetoric and experience architecture}'', Parlor Press: Liza Potts and Michael Salvo}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "2", pages = "64--65", month = jul, year = "2019", DOI = "https://doi.org/10.1145/3358931.3358939", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:38 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "From the perspective of an instructor who teaches ``Productivity and Tools'' in a Technical Communication program, many concepts from the essays in Rhetoric and Experience Architecture ring true, such as when the writers say we need to focus on human experiences that are augmented by technology. Students enter my classes, and often the technologies they seek to use are their masters. My wish is that they learn to make those technologies serve them as they go forward to design human interactions with complex systems, and that they become sensitive to multi-faceted scenes of rhetorical relations in user experience (UX). In Rhetoric and Experience Architecture, Potts and Salvo successfully foreground the rhetorical dimensions of user experience.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Edenfield:2019:BRE, author = "Avery Edenfield", title = "From the book review editor", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "3", pages = "4--4", month = sep, year = "2019", DOI = "https://doi.org/10.1145/3321388.3321394", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:39 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "The role of a book review is to serve the authors by bringing visibility to (and increasing the impact of) their work. For readers, it offers a snapshot so they can decide whether or not to invest in the book. For Communication Design Quarterly (CDQ), book reviews should aim for an audience made of practitioners, teachers, and researchers. So, to resist the bifurcation between academic scholarship and practitioners, we recognize that many of our readers' concerns are shared. Books that are selected for review should be useful for scholars and practitioners alike. Similarly, reviews should aim to address shared concerns.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Colby:2019:GDD, author = "Richard Colby and Rebekah Shultz Colby", title = "Game design documentation: four perspectives from independent game studios", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "3", pages = "5--15", month = sep, year = "2019", DOI = "https://doi.org/10.1145/3321388.3321389", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:39 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Changes in technology, development philosophy, and scale have required game designers to change how they communicate and mediate design decisions. Traditional game design studios used an extensive game design document (GDD), a meta-genre that described most of the game before it was developed. Current studies suggest that this is no longer the case. We conducted interviews at four independent game studios in order to share their game design documentation processes, revealing that, while an exhaustive GDD is rare, the meta-genre functions are preserved in a variety of mediated ways.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Bartolotta:2019:UTO, author = "Joseph Bartolotta", title = "Usability testing for oppression", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "3", pages = "16--29", month = sep, year = "2019", DOI = "https://doi.org/10.1145/3321388.3321390", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:39 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study examines a document produced by the United States Department of Homeland Security handed out to immigrant parents during the ``Family Separation Policy'' crisis of 2018. The article examines whether such a document could be ethically tested for usability. Ultimately, the text argues that by the standards of the Belmont Report and the best practices in usability research, such a document would be extremely difficult (if not impossible) to test ethically. It argues that, while usability testing is an excellent tool for exploring how users interact with texts that can have life-changing consequences, it may also be used as a tool to perpetuate injustice and marginalize potential users.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zobel:2019:RAO, author = "Gregory Zobel", title = "Review of {``\booktitle{Algorithms of oppression: how search engines reinforce racism},'' by Noble, S. U. (2018). New York, New York: NYU Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "3", pages = "30--31", month = sep, year = "2019", DOI = "https://doi.org/10.1145/3321388.3321392", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:39 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Read and considered thoughtfully, Safiya Umoja Noble's Algorithms of Oppression: How Search Engines Reinforce Racism is devastating. It reduces to rubble the notion that technology is neutral and ideology-free. Noble's crushing the neutrality myth does several things. First, this act lays foundations for her argument: only if you recognize and understand that technology is built with, and integrates, bias, can you then be open to her primary thesis: search engines advance discriminatory and often racist content. Second, it banishes a convenient response for many self-identified meritocratic Silicon Valley ``winners'' and their supporters. Post-reading, some individuals may retain their beliefs in a neutral and ideology-free technology in spite of the overwhelming evidence and citations Noble brings to bear. Effective countering of Noble's claims is unlikely to occur. For professionals working in technology, information, argumentation, and/or rhetorical studies, Algorithms of Oppression is refreshing. Agonistic towards structural racism and its defenses, single-minded in its evidentiary presentation, collaborative in its acknowledgement of others' scholarship and research, Noble models many academic, critical, and social moves. Technology scholars and writers will find in Algorithms of Oppression a masterful mentor text on how to be an activist researcher scholar. Noble also makes this enjoyable reading. It is uncommon to find academic books that can simultaneously be read, used, and applied by academics and non-academics alike.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Zobel:2019:RNS, author = "Gregory Zobel", title = "Review of {``\booktitle{Network sense: methods for visualizing a discipline},'' by Mueller, D. N. (2017). Fort Collins, Colorado: WAC Clearinghouse}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "7", number = "3", pages = "32--33", month = sep, year = "2019", DOI = "https://doi.org/10.1145/3321388.3321393", ISSN = "2166-1200 (print), 2166-1642 (electronic)", bibdate = "Thu Dec 26 07:25:39 MST 2019", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Derek N. Mueller's Network Sense: Methods for Visualizing a Discipline (2017) presents a compelling argument for adding distant reading and thin description to the Rhetoric, Composition, and Writing Studies (RCWS) research methods portfolio. Not only can these methods help professionals address information overload, but the methods also support disciplinary wayfinding and network awareness for veteran and initiate practitioners and scholars alike. Network Sense 's explicit goal is to help current and new members in RCWS avoid information overload and better understand their discipline and where it is going. Mueller's presentation and evidence builds upon lived academic experience of ever-expanding growth in research, conferences, publications, and professional activities in RCWS. Similarly, his detailing the dearth of non-local, reliable, and consistently gathered data articulates the experience and lived frustration of many scholars. Finally, his presentation and analysis regarding the increasing number of scholars cited at the end of the long tail as opposed to having more repeatedly cited authors explains the felt experience of sharing or disciplinary niching or potential diffusion. Winning the 2018 Computers and Composition Distinguished Book Award, as well as the 2019 Research Impact Award by the Conference on College Composition and Communication, underscores this book's value to its fields.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "http://dl.acm.org/citation.cfm?id=J1351", } @Article{Richards:2020:USC, author = "Daniel P. Richards and Derek G. Ross", title = "Updates from {SIGDOC} and {CDQ}: editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "1", pages = "4--4", month = may, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3375134.3375139", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed May 27 08:13:22 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375139", abstract = "On behalf of SIGDOC and CDQ, we wanted to reach out to all of you and thank you for all you do in this difficult time. Our organization's greatest strength is in its members, and we hope you are all staying as safe and sane as possible while COVID-19 \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Stephens:2020:SMS, author = "Sonia H. Stephens and Daniel P. Richards", title = "Story mapping and sea level rise: listening to global risks at street level", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "1", pages = "5--18", month = may, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3375134.3375135", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed May 27 08:13:22 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375135", abstract = "While interactive maps are important tools for risk communication, most maps omit the lived experiences and personal stories of the community members who are most at risk. We describe a project to develop an interactive tool that juxtaposes coastal \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Miller:2020:SMP, author = "Jennifer Roth Miller and Brandy Dieterle and Jennifer deWinter and Stephanie Vie", title = "Social media in professional, technical, and scientific communication programs: a heuristic to guide future use", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "1", pages = "19--34", month = may, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3375134.3375136", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed May 27 08:13:22 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375136", abstract = "This article reports on the results of a research study supported by a CPTSC research grant that analyzed programmatic use of social media in professional, technical, and scientific communication programs (TPCs). This mixed-methods study included a \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Cheek:2020:BRD, author = "Ryan Cheek", title = "Book review of {``\booktitle{Design, ecology, politics: towards the ecocene}'' by Joanna Boehnert (2018). Bloomsbury Academic}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "1", pages = "35--36", month = may, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3375134.3375137", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed May 27 08:13:22 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375137", abstract = "Design, Ecology, Politics: Towards the Ecocene is a must-read for any communication design educator or practitioner concerned with the deleterious effects of the Anthropocene (or its critical counterpart the Capitalocene), which names the current \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Browning:2020:BRB, author = "Ella R. Browning", title = "Book review of {``\booktitle{Bodies in flux: scientific methods for negotiating medical uncertainty}'' by Christa Teston (2017). University of Chicago Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "1", pages = "37--39", month = may, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3375134.3375138", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed May 27 08:13:22 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3375134.3375138", abstract = "At the time of this writing, the New York Times reports that more than 10,000 people have died from the coronavirus worldwide. Healthcare systems across the globe are struggling to keep up with the number of cases being confirmed each day. Over 50 \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Richards:2020:OSS, author = "Dan Richards and Sarah Read and Susan Youngblood and Emma Rose and Derek G. Ross", title = "Official statement from {SIGDOC}: a response to injustice", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "4--5", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394267", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394267", abstract = "On June 12, 2020, the SIGDOC Executive Committee issued the following Response to Injustice on the SIGDOC website. We reprint the statement here in its entirety.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Applen:2020:UBI, author = "J. D. Applen", title = "Using {Bayesian} induction methods in risk assessment and communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "6--15", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394265", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394265", abstract = "Bayes's theorem allows us to use subjective thinking to find numerical values to formulate assessments of risk. It is more than a mathematical formula; it can be thought of as an iterative process that challenges us to imagine the potential for ``unknown'', \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Oppegaard:2020:PPA, author = "Brett Oppegaard", title = "Prototyping and public art: design and field studies in locative media", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "16--27", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394266", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394266", abstract = "This experience report shares lessons learned from a multi-staged prototyping process, over a five-year period, that involved the creation and iterative development of a mobile platform and dozens of prototype examples of interactive locative-media \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Clark:2020:RTP, author = "Tracy Clark", title = "Review of {``\booktitle{Teaching Professional and Technical Communication: A Practicum in a Book}'' by Tracy Bridgeford, Bridgeford, T. (2018). Teaching professional and technical communication: a practicum in a book. Utah State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "28--29", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394268", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394268", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{McPherson:2020:RIG, author = "Cynthia McPherson", title = "Review of {``\booktitle{The IEEE Guide to Writing in the Engineering and Technical Fields}'' by David Kmiec and Bernadette Longo, Kmiec, D. \& Longo, B. (2017). The IEEE guide to writing in the engineering and technical fields. John Wiley \& Sons, Inc.}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "30--31", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394269", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394269", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mitchell:2020:RKT, author = "Claudia Mitchell", title = "Review of {``\booktitle{Key Theoretical Frameworks: Teaching Technical Communication in the Twenty-First Century}'' by Angela M. Haas and Michelle F. Eble, Haas, A. M., \& Eble, M. F. (2018). Key theoretical frameworks: Teaching technical communication in the twenty-first century. Utah State University}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "2", pages = "32--33", month = aug, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3394264.3394270", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Aug 13 16:12:37 MDT 2020", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/abs/10.1145/3394264.3394270", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lauer:2020:ITD, author = "Claire Lauer", title = "Implementing a transactional design model to ensure the mindful development of public-facing science communication projects", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "3", pages = "4--15", month = nov, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3410430.3436988", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Mar 31 15:39:06 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3410430.3436988", abstract = "This paper introduces the concept of transactional design---integrating Druschke's ``transactional'' model of rhetoric and science and Kinsella's model of ``public expertise''---to demonstrate how technical communication and user experience (UX) designers \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Slotkin:2020:ACP, author = "Alexander Slotkin", title = "Along the cow path: technical communication within a {Jewish Cemetery}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "3", pages = "16--25", month = nov, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3410430.3436989", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Mar 31 15:39:06 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3410430.3436989", abstract = "Technical communication and user experience studies traditionally uphold Western onto-epistemological distinctions between technical users and objects. Recent calls for the inclusion of cultural approaches to technical communication, however, have asked \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Berger:2020:RWI, author = "Arthur Berger", title = "Review of {``\booktitle{Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication} by Jason Swarts (2018),'' Utah State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "3", pages = "26--27", month = nov, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3410430.3436990", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Mar 31 15:39:06 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3410430.3436990", abstract = "In Wicked, Incomplete, and Uncertain, Jason Swarts examines the changing role of technical communication in addressing user problems that are becoming more specialized and situated within use cases that users themselves do not readily understand. These \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Pfannenstiel:2020:RCS, author = "A. Nicole Pfannenstiel", title = "Review of {``\booktitle{Content Strategy in Technical Communication} by Guiseppe Getto, Jack T. Labriola, and Sheryl Ruszkiewicz (Eds.). (2020),'' Content strategy in technical communication. Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "3", pages = "28--29", month = nov, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3410430.3436991", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Wed Mar 31 15:39:06 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3410430.3436991", abstract = "Getto, Labriola, and Ruszkiewicz's edited collection, Content Strategy in Technical Communication, is an important addition to the field of technical communication, and important as one of the only collections to address best practices in content \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Cheek:2020:PTC, author = "Ryan Cheek", title = "Political technical communication and ideographic communication design in a pre-digital congressional campaign", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "4", pages = "4--14", month = dec, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3431932.3431933", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:18:45 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3431932.3431933", abstract = "Building on the work of technical communication scholars concerned with social justice and electoral politics, this article examines the Coray for Congress (1994) campaign as a case study to argue in support of a more formal disciplinary commitment to \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Olman:2020:HCH, author = "Lynda Olman and Danielle DeVasto", title = "Hybrid collectivity: hacking environmental risk visualization for the {Anthropocene}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "4", pages = "15--28", month = dec, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3431932.3431934", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:18:45 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3431932.3431934", abstract = "In this essay, we propose a hack of existing models of environmental risk communication so that they will better address Anthropocene risks. We focus our discussion on a key area of risk communication: environmental risk visualization (ERV). Drawing on \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Vance:2020:RRT, author = "Bremen Vance and Lauren Malone", title = "Review of {``\booktitle{Rhetoric technology and the virtues} by Jared S. Colton and Steve Holmes,''[ Colton, J. S., \& Holmes, S. (2018). \booktitle{Rhetoric, technology, and the virtues}. Utah State University Press]}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "8", number = "4", pages = "29--30", month = dec, year = "2020", CODEN = "????", DOI = "https://doi.org/10.1145/3431932.3431935", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:18:45 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3431932.3431935", abstract = "Discussions about communication and education have become focused on social justice in recent years, and with good reason. Social justice is at the forefront of many aspects of our daily lives in news, education, and even entertainment. As digital \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Butts:2021:DME, author = "Shannon Butts and Madison Jones", title = "Deep mapping for environmental communication design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "4--19", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437001", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437001", abstract = "This article shares lessons from designing {$<$ u$>$EcoTour$<$}/{u$>$}, a multimedia environmental advocacy project in a state park, and it describes theoretical, practical, and pedagogical connections between locative media and community-engaged design. While maps \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Itchuaqiyaq:2021:DDC, author = "Cana Uluak Itchuaqiyaq and Breeanne Matheson", title = "Decolonizing decoloniality: considering the (mis)use of decolonial frameworks in {TPC} scholarship", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "20--31", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437002", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437002", abstract = "As the field of technical and professional communication (TPC) has moved toward more inclusive perspectives, the use of decolonial frameworks has increased rapidly. However, TPC scholarship designed using decolonial frameworks lacks a clear, centralized \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ibrahim:2021:RNT, author = "Mai Ibrahim", title = "Review of {``\booktitle{Nihilism and technology} by Nolen Gertz,'' [Gertz, N. (2018). \booktitle{Nihilism and technology}. Rowman \& Littlefield]}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "32--34", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437003", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437003", abstract = "Nolen Gertz's Nihilism and Technology is a commendable book the analyzes the human-technology relations by applying Nietzsche's nihilistic views to technology. By exploring the intertwinement of technology and nihilism, the book underscores its thesis \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{West:2021:RRH, author = "Temple West", title = "Review of {``\booktitle{Rhetoric of health and medicine as\slash is: Theories and approaches for the field} by Lisa Melon{\c{c}}on, S. Scott Graham, Jenell Johnson, John A. Lynch, and Cynthia Ryan,'' [Melon{\c{c}}on, L. Graham, S.S, Johnson, J., Lynch, J., \& Ryan, S. (Eds). (2020). \booktitle{Rhetoric of health and medicine as\slash is: Theories and approaches for the field}. The Ohio State University Press. https://doi.org/10.26818/9780814214466]}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "35--36", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437004", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437004", abstract = "The foreword, written by Judy Z. Segal, begins with a brief dialogue between a patient and a nurse that illustrates the effects of discursive actions on health and medicine. It is a dialogue between a patient and a nurse, reminiscent of stories of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Cogbill-Seiders:2021:RSC, author = "Elisa Cogbill-Seiders", title = "Review of {``\booktitle{The science of communicating science} by Craig Cormick,'' [Cormick, C. (2019). \booktitle{The science of communicating science}. CSIRO publishing]}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "37--38", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437005", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437005", abstract = "The Science of Communicating Science by Dr. Craig Cormick is a lively introduction to the foundational principles of science communications, particularly those oriented towards the public. Dr. Craig Cormick is a well-known science communicator and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Weems:2021:RRW, author = "Elizabeth E. Weems", title = "Review of {``\booktitle{Rhetorical work in emergency medical services: Communicating in the unpredictable workplace} by Elizabeth Angeli,'' [Angeli, E. L. (2019). \booktitle{Rhetorical work in emergency medical services: communicating in the unpredictable workplace}. Routledge]}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "1", pages = "39--41", month = mar, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3437000.3437006", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri May 21 10:23:26 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3437000.3437006", abstract = "In Rhetorical Work in Emergency Medical Services: Communicating in the Unpredictable Workplace (2019), Elizabeth L. Angeli explores the unpredictable workplaces which are the locations of emergency medical services provided by first responders, the EMS \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Zhu:2021:MLA, author = "Junzhe Zhu and Elizabeth Wickes and John R. Gallagher", title = "A machine learning algorithm for sorting online comments via topic modeling", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "2", pages = "4--14", month = jul, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3453460.3453462", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jul 17 11:12:27 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3453460.3453462", abstract = "This article uses a machine learning algorithm to demonstrate a proof-of-concept case for moderating and managing online comments as a form of content moderation, which is an emerging area of interest for technical and professional communication (TPC) \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Butts:2021:RHG, author = "Jimmy Butts and Josephine Walwema", title = "Rhetorical hedonism and gray genres", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "2", pages = "15--26", month = jul, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3453460.3453461", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jul 17 11:12:27 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3453460.3453461", abstract = "As technical genres continue to grow and morph in promising new directions, we attempt an analysis of what are typically viewed as mundane genres. We use the term gray genres, which we find useful for interrogating texts that tend to fall in categories \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mogull:2021:TCM, author = "Scott A. Mogull", title = "Technical content marketing along the technology adoption lifecycle: experience report", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "2", pages = "27--35", month = jul, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3453460.3453463", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jul 17 11:12:27 MDT 2021", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3453460.3453463", abstract = "This article provides an overview of technical content marketing and examines the audiences and messaging for technical product messaging, which differ from general consumer products. Notably, technical products, particularly those in innovative \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Bivens:2021:UHC, author = "Kristin Marie Bivens and Candice A. Welhausen", title = "Using a hybrid card sorting-affinity diagramming method to teach content analysis: experience report", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "3", pages = "4--13", month = sep, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3468859.3468860", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:31 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3468859.3468860", abstract = "In this teaching experience report, we describe a research experience for undergraduates (REUs) designed to cognitively support the work of two student research assistants (RAs) from a two-year college (2YC) on a funded project that involved analyzing \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Wright:2021:OTS, author = "David Wright and Daniel B. Shank and Thomas Yarbrough", title = "Outcomes of training in smart home technology adoption: a living laboratory study", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "3", pages = "14--26", month = sep, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3468859.3468861", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:31 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3468859.3468861", abstract = "While various forms of smart home technology have been available for decades, they have yet to achieve widespread adoption. Although they have risen in popularity during recent years, the general public continue to rate smart home devices as overly \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Myers:2021:RSV, author = "Angela Myers", title = "Rewriting sexual violence prevention: a comparative rhetorical analysis of online prevention courses in the {United States} and {New Zealand}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "3", pages = "27--36", month = sep, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3468859.3468862", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:31 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3468859.3468862", abstract = "As part of a larger research project on the rhetoric of sexual violence prevention in online university courses, the researcher conducted rhetorical analyses of two prevention courses from the United States and New Zealand. This study analyzed the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Edenfield:2021:UAP, author = "Avery Edenfield and Hailey Judd and Emmalee Fishburn and Felicia Gallegos", title = "Unlikely allies in preventing sexual misconduct: Student led prevention efforts in a technical communication classroom: experience report", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "4", pages = "4--12", month = dec, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3487213.3487214", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:32 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3487213.3487214", abstract = "Students' participation in relevant service learning can have a unique impact on their institution of higher education, if provided the opportunity. This article explores student-designed sexual misconduct prevention efforts taking place in an \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Shafer:2021:RAA, author = "Luana Shafer", title = "Review of {``\booktitle{Awful archives: Conspiracy theory, rhetoric, and acts of evidence} by Jenny Rice,'' Rice, J. (2020). The Ohio State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "4", pages = "13--14", month = dec, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3487213.3487215", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:32 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3487213.3487215", abstract = "Awful Archives presents a timely discussion of controversies and the line between what constitutes ``good'' versus ``bad'' evidence within empiricism and the scientific process. Calling attention to the fact that evidence is rhetorically constructed, Rice \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Tang:2021:RET, author = "Yingying Tang", title = "Review of {``\booktitle{Equipping technical communicators for social justice work: Theories, methodologies, and pedagogies},'' by Rebecca Walton \& Godwin Y. Agboka; Walton, R., \& Agboka, G. Y. (Eds.) (2021). Equipping technical communicators for social justice work: Theories, methodologies, and pedagogies. University Press of Colorado}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "4", pages = "15--16", month = dec, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3487213.3487216", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:32 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3487213.3487216", abstract = "Historically, the field of technical and professional communication (TPC) has seen its ethical responsibility in a rather narrow way: TPC has been thought to be related only to precisely and correctly transmitting information, and TPC's ethical \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hernandez:2021:RLP, author = "Jess V{\'a}zquez Hern{\'a}ndez", title = "Review by {``\booktitle{Literacy and pedagogy in an age of misinformation and disinformation},'' Edited by Tara Lockhart, Brenda Glascott, Chris Warnick, Juli Parrish, and Justin Lewis; Lockhart, T., Glascott, B., Warnick, C., Parrish, J., \& Lewis, J. (Eds.) (2021). Parlor Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "9", number = "4", pages = "17--18", month = dec, year = "2021", CODEN = "????", DOI = "https://doi.org/10.1145/3487213.3487217", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Thu Jan 20 14:52:32 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3487213.3487217", abstract = "Literacy and Pedagogy in an Age of Misinformation And Disinformation (2021) joins ongoing engagement with the topics of post-truth rhetorics (Carillo, 2018; McComiskey 2017; McIntyre 2018), evolving technologies in composition (Laquintano and Vee, 2017; \ldots{}) \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Sparby:2022:IDU, author = "Erika Sparby and Courtney Cox", title = "Investigating disembodied university crisis communications during {COVID-19}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "4--13", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507455", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507455", abstract = "The COVID-19 pandemic has shown us many weaknesses in crisis communication, especially at universities where campus communities are often rendered as disembodied monoliths. In this article, we select a case example from our own institution to show that \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Altamirano:2022:ERS, author = "Amanda Altamirano and Sonia H. Stephens", title = "Experience report streamlining complex website design using a content audit selection heuristic", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "14--23", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507456", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507456", abstract = "In this project experience report, we describe our experience working as researchers specializing in technical communication that informed the risk communication decisions for an interdisciplinary, grant-funded, risk communication website called \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ballentine:2022:DHT, author = "Brian Ballentine", title = "Digital humanities and technical communication pedagogy: a case and a course for cross-program opportunities", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "24--37", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507457", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507457", abstract = "Technical communication instructors, especially those with expertise in visual rhetoric, information design, or multimedia writing are well-suited to teach an introductory Digital Humanities (DH) course. Offering a DH course provides an opportunity to \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Dayley:2022:EDS, author = "Chris Dayley", title = "Ethical deception: student perceptions of diversity in college recruitment materials", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "38--50", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507458", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507458", abstract = "The use of images of students from traditionally underrepresented racial and ethnic backgrounds in college recruitment materials presents a seemingly difficult dilemma. Should colleges and universities use diversity in recruitment materials to try and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hope:2022:RCB, author = "Lacy Hope", title = "Review of {``\booktitle{Composition and Big Data}, edited by Amanda Licastro and Benjamin Miller,'' (2021). University of Pittsburg Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "51--53", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507459", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507459", abstract = "The evolution of digital tools and platforms has ushered in new possibilities for researchers, scholars, and practitioners of rhetoric and composition and adjacent fields like technical communication. These technologies change the ways we can gather, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Durazzi:2022:RTM, author = "Allison Durazzi", title = "Review of {``\booktitle{Type Matters: The Rhetoricity of Letterforms} edited by Christopher Scott Wyatt and D{\`a}nielle Nicole DeVoss,'' (2018). Parlor Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "54--56", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507460", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib; https://www.math.utah.edu/pub/tex/bib/font.bib; https://www.math.utah.edu/pub/tex/bib/typeset.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507460", abstract = "Understanding the characteristics of letters---their names, sounds, relations to the other letters, and shapes (aka letterforms)---is at one point in our lives so new that we need elaborate learning aids. But, after decades of reading and writing, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Wilkes:2022:RRO, author = "Lydia Wilkes", title = "Review of {``\booktitle{Rhet Ops: Rhetoric and Information Warfare} edited by Jim Ridolfo and William Hart-Davidson,'' (2019). University of Pittsburgh Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "1", pages = "57--59", month = mar, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507454.3507461", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 20 09:16:33 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507454.3507461", abstract = "Rhet Ops: Rhetoric and Information Warfare provides a timely set of perspectives on the intersections of digital rhetoric and militarized operations conducted to foment or curtail violence. Rhet ops, shorthand for rhetorical operations, refers to the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Frith:2022:ICD, author = "Jordan Frith and Sarah Read", title = "Introduction: communication and design infrastructures", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "4--9", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507858", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507858", abstract = "This article is the introduction of the first of two Communication Design Quarterly special issues focused on conceptualizations of infrastructure. This introduction explains the inspiration for these two special issues and details the growth of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ranade:2022:ISU, author = "Nupoor Ranade and Jason Swarts", title = "Infrastructural support of users' mediated potential", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "10--21", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507859", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507859", abstract = "As one kind of designed communication, technical communication is created for readers we assume use the content for some situated purpose. Understanding users and their situations to be varied, communicators rely on simplified models of both to create \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Sherrill:2022:AIP, author = "John T. Sherrill and Michael J. Salvo", title = "Automated infrastructures: participation's changing role in postindustrial work", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "22--31", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507860", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507860", abstract = "As artificial intelligence (AI) automates technical and dialogic processes, technical communicators produce value through articulating complex problems, facilitating new forms of participation, and managing user-generated content via experience \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{McMullin:2022:BED, author = "Michelle McMullin and Hadi Riad Banat and Shelton Weech and Bradley Dilger", title = "Building ethical distributed teams through sustained attention to infrastructure", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "32--43", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507861", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507861", abstract = "Building sustainable infrastructure is a core principle of Constructive Distributed Work (CDW), an integrated approach to project management and team building. In this article, we explain the origins of CDW and describe the theory of sustainable \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Davis:2022:WIF, author = "Katlynne Davis and Danielle Mollie Stambler and Jessica Lynn Campbell and Daniel L. Hocutt and Ann Hill Duin and Isabel Pedersen", title = "Writing infrastructure with the fabric of digital life platform", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "44--56", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507862", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507862", abstract = "Teaching writing involves helping students develop as critical communicators who use writing to question often-unseen systems of power enabled by infrastructures, including digital spaces and technologies. This article uses Walton, Moore, and Jones' \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{York:2022:AHC, author = "Eric J. York", title = "Alternate histories and conflicting futures: \pkg{git} version control as software development infrastructure", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "57--65", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507863", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507863", abstract = "Despite their central importance to a variety of endeavors and despite widespread use in both industry and academia, version control systems (software for tracking versions of files) have not been extensively studied in fields related to technical communication, rhetoric, and communication design. Git, by far the most dominant version control system today, is largely absent. This study theorizes Git as boundary infrastructure---infrastructure used to facilitate collaboration across disciplines and domains. The unique characteristics of boundary infrastructure explain how something as prominent as Git can be so invisible and help identify dangers posed by boundary infrastructure. Drawing on modes of resistance developed in feminist rhetorics, this article concludes with suggestions to ameliorate the negative effects such infrastructure might have on collaborative knowledge work", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lerma:2022:RLC, author = "Corina Lerma", title = "Review of {``\booktitle{Literacy as Conversation: Learning Networks in Urban and Rural Communities} by Eli Goldblatt and David A. Jolliffe'' Goldblatt, E., \& Jolliffe, D. A. (2020). University Of Pittsburgh Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "66--68", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507864", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507864", abstract = "Eli Goldblatt and David A. Jolliffe's 2020 Literacy as Conversation: Learning Networks in Urban and Rural Communities is to be interpreted as a ``book of essays'' and, more importantly, as vivid and lived conversations that aim to showcase nearly three \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Pellegrini:2022:RDT, author = "Mason Pellegrini", title = "Review of {``\booktitle{Design Thinking in Technical Communication: Solving Problems through Making and Collaboration} by Jason C. K. Tham'' Tham, J. C. K. (2021). Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "2", pages = "69--71", month = jul, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507857.3507865", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Nov 4 06:59:46 MDT 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507857.3507865", abstract = "The use of design thinking (DT) as a pedagogical and problem-solving strategy has been gaining interest in technical and professional communication (TPC) for years, and Jason Tham's Design Thinking in Technical Communication is the best and most \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Read:2022:IWI, author = "Sarah Read and Jordan Frith", title = "Introduction: writing infrastructure", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "5--9", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507871", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507871", abstract = "This article is the introduction to the second of two Communication and Design Quarterly special issues focused on conceptualizations of infrastructure. While there are more continuities than differences between the themes and methodologies of articles \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Itchuaqiyaq:2022:CPS, author = "Cana Uluak Itchuaqiyaq and Jordan Frith", title = "Citational practices as a site of resistance and radical pedagogy: positioning the multiply marginalized and underrepresented {(MMU)} scholar database as an infrastructural intervention", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "10--19", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507872", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507872", abstract = "Discursive infrastructures are forms of writing that remain mostly invisible but shape higher-level practices built upon their base. This article argues that citational practices are a form of discursive infrastructure that are bases that shape our \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gilbert:2022:TPI, author = "Carrie Anne Gilbert", title = "The text-privileging infrastructures of academic journals", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "20--21", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507873", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507873", abstract = "There is a gap in the academic literature examining how visual elements enhance verbal communication. We intuitively know that a well-placed graph or diagram can help get a complex point across, but the ``how''s and ``why''s remain more art than science. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Comi:2022:IMS, author = "Dana Comi", title = "``{It} must be a system thing'': information infrastructure genres as sites of inequity", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "22--32", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507874", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507874", abstract = "Drawing on qualitative data collected from program participants in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), I show how federal government assistance information infrastructure often does not remediate, and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Weber:2022:MIN, author = "Ryan Weber", title = "Making infrastructure into nature: how documents embed themselves into the bodies of oysters", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "33--45", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507875", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507875", abstract = "This article contributes to a growing research area in writing studies that examines how documents perform infrastructure functions. The article uses document analysis and interviews to examine the ecology of documents necessary to establish oyster \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Adams:2022:TIR, author = "Jonathan Adams", title = "A theory of infrastructural rhetoric", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "46--55", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507876", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507876", abstract = "This article theorizes infrastructures and their components as rhetorical objects for analysis and persuasive use. Though the term infrastructure has been applied broadly to several studies in the social sciences, writing, technical communication, and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Rouge:2022:USA, author = "Mary {Le Rouge} and Clancy Ratliff and Donnie {Johnson Sackey}", title = "Using situational analysis to reimagine infrastructure", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "3", pages = "56--66", month = sep, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3507870.3507877", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Dec 20 07:56:16 MST 2022", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3507870.3507877", abstract = "In this article, we ask what it means to think of infrastructure discursively through situational analysis. First, we consider how policymakers have historically used writing and rhetoric to redefine, reframe, and resituate what infrastructure can be in \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Caravella:2022:SER, author = "Elizabeth Caravella and Rich Shivener and Nanditha Narayanamoorthy", title = "Surveying the Effects of Remote Communication \& Collaboration Practices on Game Developers Amid a Pandemic", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "5--15", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531211", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531211", abstract = "Communication and collaboration are essential parts of the game development process. However, during the global pandemic, the shift to remote work marked a sudden change in how developers could communicate and collaborate with one another, as usual ad-. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Greene:2022:EDA, author = "Jacob Greene", title = "Ethical Design Approaches for Workplace Augmented Reality", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "16--26", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531212", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531212", abstract = "Augmented reality (AR) technologies are increasingly being implemented in various workplace contexts; however, they pose a number of ethical design challenges. To discern the ethical implications of workplace AR, this article conducts an analysis of the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Clay:2022:EPR, author = "Michael Clay and Jennifer Smith-Mayo and Bridie McGreavy", title = "Embodied Participation: (re){Situating} Bodies in Collaborative Research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "27--39", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531213", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531213", abstract = "Our paper centers embodiment as a theme and a process in research through describing the fine-grained practices and everyday interactions that shape collaborative research in the contexts of watershed restoration and environmental monitoring. We focus \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Friedman:2022:RBM, author = "Malaka Friedman", title = "Review of {``\booktitle{Beyond the Makerspace: Making and Relational Rhetorics}'' by Ann Shivers-McNair (2021). University of Michigan Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "40--41", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531214", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531214", abstract = "Beyond the Makerspace: Making and Relational Rhetorics (2021) provides an engaging study of contributions makerspaces provide (both within and outside the making movement) to meaning making through the lens of rhetoric and storytelling. Shivers-McNair \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mathis:2022:RVM, author = "Wesley Mathis", title = "Review of {``\booktitle{Vibrant Matter: a Political Ecology of Things}'' by Jane Bennett, (2010). Duke University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "42--43", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531216", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531216", abstract = "In Vibrant Matter: A Political Ecology of Things (2010), Jane Bennett encourages her readers to slow down the internal thoughts of human superiority over ``intrinsically inanimate matter'' --- thoughts that prevent them from detecting \ldots{} a fuller range of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Neal:2022:RDM, author = "D'Arcee Charington Neal", title = "Review of {``\booktitle{Dislike-Minded: Media, Audiences, and the Dynamics of Taste}'' by Jonathan Gray, (2021). New York}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "10", number = "4", pages = "44--45", month = dec, year = "2022", CODEN = "????", DOI = "https://doi.org/10.1145/3531210.3531215", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:46 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3531210.3531215", abstract = "In Dislike-Minded, Jonathan Gray makes a fascinating case for why the idea of dislike, away from disgust, anger, or hatred is worthy of its own lane of study. Pointing out that ratings, algorithms, collection data, and even academia prioritizes positive \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Swacha:2023:CCP, author = "Kathryn Yankura Swacha", title = "The {Coping with COVID Project}: Participatory Public Health Communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "4--18", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563891", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563891", abstract = "This paper reports on The Coping with COVID Project, a qualitative study and public-facing platform that invited participants to share their experiences, via stories and images, with navigating COVID-related public health guidelines. The study revealed \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Balghare:2023:EHC, author = "Akshata J. Balghare", title = "Exploring Healthcare Communication Gaps Between {US} Universities and Their International Students: a Technical Communication Approach", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "19--31", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563892", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563892", abstract = "US healthcare is a complicated system not just for US-born citizens but also international students in the US. While universities inform international students about how US healthcare functions, these students still struggle with navigating healthcare \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Clem:2023:QNR, author = "Sam Clem and Beth Buyserie", title = "Questioning Neoliberal Rhetorics of Wellness: Designing Programmatic Interventions to Better Support Graduate Instructor Wellbeing", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "32--41", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563893", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563893", abstract = "Previous research has recognized the neoliberal trends that permeate the rhetorics of academic wellness, placing the responsibility for wellbeing on individuals rather than institutions and systems. In this study, the authors implemented a participatory \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Carter:2023:CSC, author = "Daniel Carter", title = "Constructing Structured Content on {WordPress}: Emerging Paradigms in {Web} Content Management", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "42--52", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563894", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563894", abstract = "Web content management systems (WCMSs) are widely used technologies that, like previous writing tools, shape how people think about and create documents. Despite their influence and ubiquity, however, WCMSs have received exceedingly little attention \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{DeGenaro:2023:RPP, author = "Anthony DeGenaro", title = "Review of {``\booktitle{The Profession and Practice of Technical Communication}'' by Yvonne Cleary (2022). Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "53--54", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563896", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563896", abstract = "Yvonne Cleary's The Profession and Practice of Technical Communication (2022) offers a narrative survey on communication design/technical communication as an academic field of study but also builds bridges between academic work (both pedagogical and \ldots{})", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Liu:2023:RED, author = "Meng-Hsien Neal Liu", title = "Review of {``\booktitle{Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor}'' by Wilfredo Alvarez, (2022). The Ohio State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "1", pages = "55--57", month = mar, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3563890.3563895", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Mar 7 11:14:47 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3563890.3563895", abstract = "Wilfredo Alvarez's (2022) Everyday Dirty Work: Invisibility, Communication, and Immigrant Labor premises its thesis around ``the vital relationship among work, social and cultural integration, and language acquisition'' (p. 3) for many multiply \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Amidon:2023:CER, author = "Timothy R. Amidon and Kristen R. Moore and Michele Simmons", title = "Community Engaged Researchers and Designers: How We Work and What We Need", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "5--9", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592357", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592357", abstract = "This introductory essay describes the need for clarity and openness surrounding community-engaged research projects, which comprise expertise, efforts, and experiences that often fail to make their way into traditional research accounts and articles.", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Grant:2023:DPI, author = "Carrie Grant and Dorian Walker", title = "Designing Public Identity: Finding Voice in Coalitional Technical Writing with Black-Led Organizations", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "10--17", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592358", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592358", abstract = "This experience report offers an applied example of coalitional communication design, written collaboratively by a white faculty member for a student grant writing program and a Black executive director of a community organization. Highlighting the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Wertz:2023:SSB, author = "Olivia M. Wertz and Kandi Workman and Erin Brock Carlson", title = "Seeking Out the Stakeholders: Building Coalitions to Address Cultural (In)equity through Arts-based, Community-engaged Research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "18--27", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592359", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592359", abstract = "Artists are an important, but under-recognized, aspect of rural community growth. This research article details a collaborative project between a statewide arts organization and academic researchers in West Virginia designed to document the needs of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Novotny:2023:CDC, author = "Maria Novotny and Gina Davis and Maya Grobel and Jennifer Vesbit", title = "Community-Driven Concepts to Support {TPC} Coalition Building in a Post-{Roe} World", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "28--37", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592360", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592360", abstract = "As threats against reproductive autonomy increase nationally, coalition building serves as an essential practice to advocate for the needs of reproductive persons. This experience report focuses on the work of coalition building for those seeking access \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Allison:2023:MGS, author = "Lydia Allison and Christopher Maggio and Salma Kalim and Megan Schoettler", title = "Making Graduate Student {CER} Practices Visible: Navigating the Double-Binds of Identities, Space, and Time", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "38--43", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592361", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592361", abstract = "In this dialogue, four recently commenced PhD students discuss and thus expound upon how their community-engaged research shaped their methodologies and vice versa. The four authors explain how they each individually overcame the double-binds of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hartline:2023:HLS, author = "Megan Faver Hartline", title = "The Hidden Labor of Sustaining Community Partnerships", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "2", pages = "44--49", month = jul, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592356.3592362", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:54 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592356.3592362", abstract = "In this experience report, I discuss the difficult, often hidden, labor of setting up, developing, and maintaining the relationships that are foundational to community-engaged research. Drawing on my own partnership building experiences as a graduate \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Amidon:2023:ISI, author = "Timothy R. Amidon and Ann Blakeslee and Erin Brock Carlson and Lehua Ledbetter and Kristen R. Moore and Emma Rose and Michele Simmons", title = "Introduction to the Second Issue: a Conversation about Community-Engaged Research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "5--11", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592368", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592368", abstract = "This introductory dialogue invites readers to think with a range of scholars about the role of community engaged researchers in the field. It draws together a range of perspectives as way of honoring CER through both methodology and genre. The authors \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Itchuaqiyaq:2023:DCE, author = "Cana Uluak Itchuaqiyaq and Chris A. Lindgren and Corina Qaagraq Kramer", title = "Decolonizing Community-Engaged Research: Designing {CER} with Cultural Humility as a Foundational Value", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "12--20", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592369", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592369", abstract = "In this article, we uptake the call for equipping researchers in practicing socially just CER in Indigenous communities through developing a framework for cultural humility in CER. Sparked by our research team's experience considering the potential of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ledbetter:2023:BPW, author = "Lehua Ledbetter and Alexandria Neelis", title = "Beyond Policy: What Plants and Communities Can Teach us About Sustainable Changemaking", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "21--27", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592370", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592370", abstract = "In this community insight paper, we share conversations that took place over the course of two years that we believe shed light on the informal and less-recognized ways that humans forge trust as they design communication to help each other survive as \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lee:2023:CEU, author = "Soyeon Lee and Heather Noel Turner and Emma J. Rose", title = "Community-Engaged User Experience Pedagogy: Stories, Emergent Strategy, and Possibilities", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "28--41", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592371", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592371", abstract = "In this article, we discuss the unique challenges of Community-Engaged User Experience (CEUX) by using storytelling and present a framework of emergent patterns (brown, 2017) to make visible labor, practice, and messiness of the process of building, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Blakeslee:2023:SCB, author = "Ann M. Blakeslee and Kristine M. Gatchel and David Boeving and Brent Miller", title = "Story of a Community-Based Writing Resource --- and a Call to Engage", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "42--53", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592372", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592372", abstract = "This article tells the story of YpsiWrites, a community writing resource that provides support, resources, and programs for all writers. It shows how ideas from adrienne maree brown's \booktitle{Emergent Strategy} (2017) provide a generative framework for community- \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Cameron:2023:ADN, author = "Shanna Cameron", title = "Amplifying Diverse Narratives of Social Support in Online Health Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "54--66", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592373", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592373", abstract = "This article interrogates the competing narratives present in one online community for Asherman syndrome to highlight how certain stories about infertility/parenthood thrive in online discussions while others are suppressed or silenced. The author \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Moore:2023:TDC, author = "Kristen R. Moore and Erica M. Stone", title = "Tracing the Development and Circulation of a Tool for Coalitional Change", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "67--72", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592374", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592374", abstract = "This experience report describes the origin story and use journey of a visual tool for community engagement and organizational change work. We articulate the tool (i.e., the pyramid) as a theoretical framework and demonstrate how the tool has been used \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lantz:2023:RVE, author = "Susan Jennings Lantz", title = "Review of {``\booktitle{Violent Exceptions: Children's Human Rights and Humanitarian Rhetorics} by Wendy S. Hesford,'' The Ohio State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "73--74", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592375", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592375", abstract = "Will someone please think of the children? W. C. Fields has been notoriously associated with the warning ``never to work with children and animals.'' And he was right! Both varieties of co-performers are guaranteed to steal the show from any adult in the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Das:2023:RUE, author = "Meghalee Das", title = "Review of {``\booktitle{User Experience as Innovative Academic Practice} by Kate Crane and Kelli Cargile Cook,'' The WAC Clearinghouse; University Press of Colorado. https:\slash \slash doi.org\slash 10.37514\slash {TPC}-B.2022.1367}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "75--77", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592376", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592376", abstract = "In User Experience as Innovative Academic Practice, editors Kate Crane and Kelli Cargile Cook present and curate fresh perspectives for instructional and curriculum design by arguing that technical and professional communication (TPC) programs will \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Coulter:2023:RTS, author = "Andi Coulter", title = "Review of {``\booktitle{Tuning in to Soundwriting} by Kyle D. Stedman, Courtney S. Danforth, \& {Michael} J. Faris,'' Stedman, K. D., Danforth, C. S., \& Faris, M. J. (Eds.). (2021). enculturation/Intermezzo. http://intermezzo.enculturation.net/14-stedman-et-al/index.html}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "78--79", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3592377", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3592377", abstract = "Sonic rhetoric is still a relatively small field within writing studies. For the uninitiated, the editors define soundwriting as the study and practice of writing recorded texts. As a digital and multimodal text, Tuning in to Soundwriting explores how \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hines:2023:RWC, author = "Jasara Hines", title = "Review of {``\booktitle{Writing in the Clouds: Inventing and Composing in Internetworked Writing Spaces} by John Logie,'' (2021). Parlor Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "11", number = "3", pages = "80--81", month = sep, year = "2023", CODEN = "????", DOI = "https://doi.org/10.1145/3592367.3617935", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Dec 16 06:46:55 MST 2023", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3592367.3617935", abstract = "In the wake of the controversy surrounding the new AI chatbot application, ChatGPT, I wonder how Logie would seek to include this new technology in his work. I ponder this because, throughout the book, Logie presents compelling evidence for why the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Carradini:2024:FIR, author = "Stephen Carradini and Barbara Carradini", title = "{Fernweh} Interdisciplinary Research Visualizer: a Data Visualization Tool for Interdisciplinary Research Scoping", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "1--10", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627692", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627692", abstract = "The Fernweh Interdisciplinary Research Visualizer is a software tool employing the SCOPUS cross-disciplinary dataset to display the scope of research on interdisciplinary topics across subject areas in a bubble graph format. Researchers can conduct meta-. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mussack:2024:CSV, author = "Brigitte Mussack and Jason Tham", title = "Collaboration as a Shared Value: Instructor and Student Perceptions of Collaborative Learning in Online Business Writing Courses", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "11--25", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627693", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627693", abstract = "This article presents a case study of instructor and student perceptions of collaborative learning in multiple sections of an upper-level, online business writing course. Our goals are to understand current attitudes toward collaboration among business \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Stevens:2024:PAT, author = "Hannah L. Stevens", title = "Publicly Available, Transparent, and Explicit: an Analysis of Academic Publishing Policy and Procedure Documents", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "26--36", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627694", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627694", abstract = "This article forwards a document analysis of the University Press of Colorado's publicly available academic and scholarly publishing policies and procedure materials. This analysis utilizes the online heuristic ``A nti-Racist Scholarly Reviewing Practices'': \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Tetu:2024:DAW, author = "Imari Cheyne Tetu and Shannon Kelly and Jun Fu and Caitlin K. Kirby and Scott Schopieray and Stephen Thomas", title = "Developing Asynchronous Workshop Models for Professional Development", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "37--43", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627695", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627695", abstract = "Asynchronous workshops have potential as a flexible and accessible tool for instructor professional development. Translating synchronous workshops into asynchronous versions represents an opportunity to expand access to training materials, but \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Eccles:2024:IME, author = "Kathryn Eccles and Laura Herman and Caterina Moruzzi and Maggie Mustaklem", title = "Introducing the Method of Exhibit-Based Research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "44--49", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627696", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627696", abstract = "This paper introduces a method, Exhibit Based Research (EBR), in which we deploy standalone gallery exhibits as a central component of our research program. We adopt this method to distill complex visual research problems and problematize technological \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lauren:2024:PID, author = "Benjamin Lauren", title = "The Political Impact of the Default of {GenAI}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "50--52", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627697", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627697", abstract = "The first time I recall encountering artificial intelligence was in the early 2000s while working in a recording studio. After singing a take of a song, I watched as an engineer opened a plug-in called Auto-tune and then listened as he worked on tuning \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gray:2024:RSE, author = "Kat M. Gray", title = "Review of {{\booktitle{Salt of the earth: Rhetoric, preservation and white supremacy}} by James Chase Sanchez, Sanchez, J. C. (2021). Conference on College Composition and Communication, NCTE Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "53--54", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627698", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627698", abstract = "In Salt of the earth: Rhetoric, preservation, and white supremacy, James Chase Sanchez examined rhetorical processes that sustain white supremacy: identity construction, storytelling, and silencing. This cultural rhetorics project used narrative inquiry, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Puntasecca:2024:RPM, author = "Tina Puntasecca", title = "Review of {{\booktitle{Privacy matters: Conversations about surveillance in and beyond the classroom}} by Estee Beck and Les Hutchinson Campos,'' Beck E, \& Hutchinson Campos, L. (Eds.). (2020). Utah State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "55--57", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627699", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627699", abstract = "Privacy matters: Conversations about surveillance within and beyond the classroom presents a salient investigation into the impacts of surveillance upon writing education, embodiment, and culture. Authors Estee Beck and Les Hutchinson Campos set out to \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Reamer:2024:REE, author = "David Reamer", title = "Review of {{\booktitle{Embodied Environmental Risk in Technical Communication}} by Samuel Stinson and Mary Le Rouge,'' Stinson, S., \& Le Rouge, M. (Eds.). (2022). Routledge}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "58--59", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627700", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627700", abstract = "Embodied Environmental Risk in Technical Communication, edited by Samuel Stinson and Mary Le Rouge, is a timely collection of essays addressing the ways that humans conceptualize and interact with their environment when attempting to communicate the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Virtue:2024:RUC, author = "Drew Virtue", title = "Review of {{\booktitle{Update culture and the afterlife of digital writing}} by John R. Gallagher,'' Gallagher, J. R. (2019). Utah State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "1", pages = "60--61", month = mar, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3627691.3627701", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:35 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3627691.3627701", abstract = "Update culture and the afterlife of digital writing represents an ambitious project in which John R. Gallagher explores two primary claims. First, he introduces the idea of ``interactive and participatory internet (IPI) templates'' (p. 8) as structures \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Stambler:2024:TDL, author = "Danielle Mollie Stambler and Saveena (Chakrika) Veeramoothoo and Katlynne Davis", title = "Toward Digital Life: Embracing, Complicating, and Reconceptualizing Digital Literacy in Communication Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "5--10", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655728", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655728", abstract = "This article is the introduction to the Communication Design Quarterly special issue on digital life. It explains the exigency for this issue and details how digital literacies in technical and professional communication are complicated by emerging \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Chen:2024:PDL, author = "Chen Chen", title = "The Post-Digital Life of Transnational Activists: Develop a Tactical Technological Literacy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "11--21", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655729", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655729", abstract = "This article examines the technological literacies reflected by participants in the transnational ``White Paper Movement''/``A4 Revolution'' in the Chinese diaspora, against the Chinese government's stringent ``dynamic zero-COVID'' policy. The analysis reveals \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Buck:2024:RMD, author = "Amber Buck", title = "Redrawing the Maps: Digital Literacy Practices of Grassroots Activists", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "22--32", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655730", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655730", abstract = "This research used a participant observer method to describe and analyze the digital literacy practices of one grassroots community group that organized around the issue of municipal city council redistricting. The group proposed and advocated for city \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Heilig:2024:AAE, author = "Leah Heilig and Ally Overbay and Madison Jones and Taylor Roberts", title = "Augmenting for Accessible Environments: Layering Deep Mapping, Deep Accessibility, and Community Literacy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "33--43", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655731", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655731", abstract = "This article reports on lessons learned from the first phase of an ongoing multimodal project aimed at promoting digital and environmental literacy in concert with access and accessibility on our university's main campus. We discuss an emerging, student-. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gallagher:2024:ASA, author = "Philip B. Gallagher and Marci J. Gallagher", title = "Accessible Sound: Aural Information Literacy for Technical Communication Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "44--52", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655732", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655732", abstract = "This article confronts challenges faced by users of technical information with hearing impairments. The increase in digital documents since 2000 has led to multimodal technical multimedia that features aural information (i.e., meaningful sound). However, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Karr:2024:DGL, author = "Danielle Feldman Karr and Steve Holmes and Jared S. Colton and Josephine Walwema", title = "The Digital {``Good} Life'': The Limits of Applying an Ethics of Care to a Company {``Running} with Scissors''", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "53--63", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655733", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655733", abstract = "This article explores the challenge of implementing diversity, equity, and inclusion literacies in popular buyer persona platforms such as HubSpot and FlowMapp. Drawing on a practitioner interview with a public relations and marketing director, Dr. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Tofteland-Trampe:2024:WTZ, author = "Rachel Tofteland-Trampe", title = "Writing in the {``Twilight Zone''} and Lessons for Inclusive Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "64--73", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655734", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655734", abstract = "Digital life for older women seeking employment includes several hurdles. Their stories and experiences illuminate the range of pressures they're experiencing (e.g., societal, economic) and the negative emotions that accompany those. Their challenges \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Swartz:2024:BLT, author = "Haley Swartz", title = "Biodigital Literacy through Intimate Data: User Perceptions of {FemTech} and Pelvic Floor Training Devices", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "74--85", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655735", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655735", abstract = "The FemTech industry, a booming segment of the health technology market, trades in feminist empowerment largely by data tracking and collection. As issues of privacy and surveillance related to users' data collection have grown, scholars in health, \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Woods:2024:RDP, author = "Charles Woods and Gavin P. Johnson", title = "{(Re)Designing} Privacy Literacy in the Age of Generative {AI}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "86--97", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655736", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655736", abstract = "In this article, we propose (re)designing privacy literacy as an essential component of our digital lives in an age of Generative Artificial Intelligence (genAI). Our study emphasizes the layered digital, technical, rhetorical, and algorithmic literacies \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Dammeyer:2024:SSD, author = "Sarah Dammeyer", title = "Special Section dedicated to {Dr. Halcyon Lawrence}: ``{Please} Continue This Good Work!'': a Letter to {Dr. Halcyon Lawrence} from a Brief Friend", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "98--99", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655737", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655737", abstract = "Dear Halcyon, You probably didn't realize the impact you had when, sitting on that bench outside of The Medical University of South Carolina (MUSC) at the 2023 CPTSC conference, you changed the topic of our conversation from your new house to, ``And what \ldots{}''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hutter:2024:HDH, author = "Liz Hutter", title = "Honoring {Dr. Halcyon Lawrence}'s Legacy in the Technical Communication Classroom", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "100--101", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655738", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655738", abstract = "Over the course of my friendship with Dr. Halcyon Lawrence, I would often spend weekday evenings completing a mundane chore like washing dishes or feeding the cat. I would then hear my phone's alert for an incoming text message: ``I need company. Are you \ldots{}''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mainaly:2024:GLL, author = "Shiva Hari Mainaly", title = "A Glimpse of {Lawrence}'s Legacy: From {``Siri Discipline''} to Disciplining Artificial Intelligence", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "102--104", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655739", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655739", abstract = "Have you ever wondered how a researcher from the periphery can gain an enduring foothold in the pantheon of researchers from the center? This essay will attempt to answer that question. Halcyon Lawrence was a researcher, writer, and professor from the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Neefe:2024:DHL, author = "Lauren Neefe", title = "{Dr. Halcyon Lawrence}: a Resounding Legacy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "105--107", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655740", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655740", abstract = "I last heard from Dr. Lawrence about two weeks before she died when she responded to my request for her expertise: Dr. Neefe, Attached are my comments on the 2 surveys. I'm concerned about the length of the POE survey in particular \ldots{} It's long and I'm \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ojedele-Adejumo:2024:DHL, author = "Temitope Ojedele-Adejumo", title = "{Dr. Halcyon Lawrence}'s {``Siri Disciplines''}: Examining Accented {English} and Pedagogical Implications of Biased Technologies through an {African} Diasporic Lens", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "2", pages = "108--110", month = jun, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3655727.3655741", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3655727.3655741", abstract = "In the Fall of 2023, my professor, a fellow graduate student, and I dedicated months of intensive work to a project that held great significance for us because of its relevance to human values and the broader conversation on social justice. We applied to \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Rose:2024:UPS, author = "Emma J. Rose and Heather Noel Turner", title = "{UX} Pedagogy: Stories and Practices from the Technical and Professional Communication Classroom", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "1--4", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658423", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658423", abstract = "In the introduction, we describe the exigence for the special issue and discuss how technical and professional communication (TPC) instructors teach user experience (UX) in ways that are unique, divergent, and innovative. Given the interdisciplinary \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Rea:2024:CEE, author = "Ashley Rea and Akshata Balghare", title = "Cultivating Empathic Engineering Design through {UX} Pedagogy: Challenges and Insights", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "5--19", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658429", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658429", abstract = "This article reports on a study about design thinking pedagogy in technical communication courses taken by engineering students. The study suggests that design thinking pedagogy can foster engineering students' empathy for users, particularly their \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Smith:2024:SPD, author = "Allegra W. Smith and Courtney D. Ray", title = "17 Students, 1 Project: Design Thinking Pedagogy for a Large-Scale {UX} Community\slash Classroom Partnership", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "20--30", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658430", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658430", abstract = "This teaching case applies design thinking to a large-scale client project in a technical and professional communication (TPC) class. Using the 5-step design thinking process (``empathize, define, ideate, prototype, test'') over 8 weeks, the students in an \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Hunter:2024:BMO, author = "Paul Thompson Hunter", title = "Balancing Methodological Openness and Control in {TPC-UX} Pedagogy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "31--40", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658426", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658426", abstract = "This experience report describes a six-week unit at the intersection of technical and professional communication and user experience design (TPC-UX). Drawing on the work of Patricia Sullivan and Thomas Kent, it argues for a paralogic hermeneutic approach \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Donelson:2024:VVT, author = "Jerrice Renita Donelson", title = "Voices from The Void: Teaching User Experience as Racial Storytelling in {TPC}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "41--48", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658432", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658432", abstract = "This article discusses a newly created method of UX journey mapping---User Experience as Racial Storytelling (UXRS)---designed to centralize Black user narratives in design thinking, and the teaching implications as a Black woman non-tenure track (NTT) \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Patcha:2024:ERO, author = "Sidouane Patcha and Sarah Read", title = "An Experience Report on the Opportunities and Challenges of a Community-Engaged User Experience {(CEUX)} Pedagogy for a Masters-Level Course", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "49--58", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658428", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658428", abstract = "In this experience report, we share our approach to a Community-Engaged User Experience (CEUX) (Lee et al., 2023) pedagogy for a graduate-level technical writing research methods course in a traditional English department at Portland State University. We \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Johnson:2024:TLD, author = "Emily K. Johnson", title = "Teaching Liberatory Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "59--70", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658427", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658427", abstract = "This experience report describes a fully online graduate course on user-centered design that was designed to scaffold self-regulated learning and then redesigned to follow Anaissie et al.'s 2021 iteration of the Liberatory Design process. The pivot to \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Strantz:2024:IUB, author = "Adam Strantz", title = "Interactive {UX}: Building and Testing for Accessibility with Design Systems", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "71--79", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658431", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658431", abstract = "Design systems provide a useful approach for TPC instructors looking to teach students to design and build accessible digital products. This experience report presents a teaching unit on using design systems to introduce accessibility to students. Using \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Atherton:2024:BET, author = "Rachel Atherton and Patricia Brackin", title = "Building Empathy through Classroom and Community Integration in a Multidisciplinary Engineering Design Program", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "80--87", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658424", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658424", abstract = "In this experience report, we share our strategies for scaffolding and supporting instruction in empathy in a first-year Engineering Design studio course. Empathy is a key component of UX and design, but as Tham argued, it is a difficult skill that \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gomes:2024:LLB, author = "Mathew Gomes", title = "Localizing Labor-Based Contract Grading for a Community-Engaged {UX} Course", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "3", pages = "88--100", month = sep, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658422.3658425", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jan 24 09:32:36 MST 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", URL = "https://dl.acm.org/doi/10.1145/3658422.3658425", abstract = "Despite scholarly alignments between user experience (UX) principles and contract grading, further accounts and studies of grading in UX courses are needed. My self-study of a UX course found that labor-based contract grading helped de-center instructor \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lancaster:2024:ETA, author = "Amber Lancaster and Carie S. Tucker King", title = "Empowerment through Authorship Inclusivity: Toward More Equitable and Socially Just Citation Practices", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "1--15", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658440", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Citation injustices have a long history in scholarly writing and have led to underrepresentation and silenced voices of certain author groups (e.g., women and people of color). Concerns about whose voices are cited, heard, and privileged have encouraged \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lambrecht:2024:HVM, author = "Kathryn Lambrecht", title = "Heat Vulnerability Mapping: Designing Visual Tools that Effectively Communicate Risk", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "16--26", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658441", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As the impacts of extreme heat escalate, digital maps have been designed to triangulate the location, timing, and level of risk. To understand how these tools align with a range of heat communication needs, rhetorical topology is used to analyze three \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Bakke:2024:AIL, author = "Abigail Bakke and Leonard DiBono", title = "Are Academia and Industry Listening to Each Other? {A} Citation Analysis of {UX} Research Methods Resources", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "27--38", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658442", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Technical and Professional Communication (TPC) has been facing concerns of viability, in both its relationship with industry and its ability to build a relevant and valid body of research. TPC's disconnection with industry may be reflected in its \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Liddle:2024:CCD, author = "Daniel Liddle", title = "Commemoration and Context: The Death Counter Graphics of {COVID-19}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "39--53", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658443", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "During the first year of the COVID-19 pandemic, designers produced a number of novel data visualizations about the effects of the virus. Though many of these visualizations conveyed the current risks or actionable steps for mitigating risk, a subset of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{VanWinkle:2024:BLV, author = "Kevin {Van Winkle}", title = "Between the Lines: Visual Euphemism in Technical and Professional Communication Visuals", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "54--63", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658439", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article explores visual euphemism in the realm of technical and professional communication (TPC) visuals. I argue that euphemism is a mostly unexplored topic in TPC scholarship and deserving of further inquiry. Due to its equal capacity to inform or \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Johnson:2024:RDJ, author = "Nathan R. Johnson", title = "Review of {``\booktitle{Data Justice and the Right to the City}'' by Morgan Currie, Jeremy Knox and Callum McGreggor (Eds.) (2022). Edinburgh University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "64--65", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658446", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Data Justice and the Right to the City consists of a set of case studies each exploring the intersections between urban governance and datafication. This volume, edited by Morgan Currie, Jeremy Knox, and Callum McGregor, situates itself within the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Mainaly:2024:RBA, author = "Shiva Hari Mainaly", title = "Review of {``\booktitle{Book Anatomy: Body Politics and Materiality of Indigenous Book History}'' by Amy Gore, (2023). University of Massachusetts Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "66--68", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658447", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Have you ever wondered how design matters other than in content, structure, and insightful arrangement? Amy Gore's latest text, Book Anatomy: Body Politics and the Materiality of Indigenous Book History, can provide some answers to this question. A \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Tang:2024:RAV, author = "Yingying Tang", title = "Review of {``\booktitle{Amplifying Voices in UX: Balancing Design and User Needs in Technical Communication}'' by Amber L. Lancaster and Carie S. T. King (Eds.), SUNY Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "69--70", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658445", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In Amplifying Voices in UX, a diverse group of scholars and practitioners come together to explore different aspects of user experience (UX) with a focus on inclusivity and social justice. This book moves beyond conventional UX frameworks, presenting \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Wang:2024:REW, author = "Hua Wang", title = "Review of {``\booktitle{Engineering Words: Communicating Clearly in the Workplace}'' by Sharon Burton and Bonni Graham Gonzalez, XML Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "12", number = "4", pages = "71--72", month = dec, year = "2024", CODEN = "????", DOI = "https://doi.org/10.1145/3658438.3658444", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:49 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Engineering Words: Communicating Clearly in the Workplace by Sharon Burton and Bonni Graham Gonzalez emphasizes that effective communication is essential for engineers to succeed in their careers. The book argues that technical brilliance alone is \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Johnson:2025:DAT, author = "Meredith A. Johnson and Lauren E. Cagle", title = "Designing Accessible Tables: When Technical Communication Competencies Come into Conflict", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "1--14", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718960", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Tables, one of the most familiar forms of data visualization, are often put to use as a popular workaround for laying out pages in word processing programs. This article illustrates examples of friction, compatibility, and congruence between accepted \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Xu:2025:UDV, author = "Qian Xu and Ke Jiang", title = "{UX} Design vs. {UI} Design: Understanding {U.S.} Employers' Expectations Through Semantic Analysis of Job Descriptions", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "15--30", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718961", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Adopting text mining and semantic network analysis, this study compares employers' expectations for UX and UI design-related jobs. Analyzing a total of 3,269 job ads on LinkedIn, it discovered notable convergences in titles, seniority levels, industry \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Friess:2025:SCW, author = "Erin Friess", title = "The Second Coder was a Robot: Generative {AI} Tools in Establishing Intercoder Reliability", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "31--39", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718962", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Content analysis is a common research method in technical and professional communication (TPC) journals. But TPC content analyses often lack intercoder reliability (ICR) statistics, possibly due to the lack of resources required to train human coders. \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Craska:2025:DEE, author = "Heather D. Craska and Am{\'e}lie Y. Davis and W. Michele Simmons", title = "Designing for Engagement: Evaluating Perception of Quick-Response ({QR}) Codes in Informal Environmental Education and Outreach Materials", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "40--50", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718963", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Incorporating Quick Response (QR) codes in informal environmental education signage is widespread, but existing studies primarily focus on marketing rather than engagement in environmental issues. We present two case studies that provide new insights \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Weedon:2025:ASK, author = "Scott Weedon and Charlie Rioux", title = "Articulating Science: Knowledge Translation as a Methodology for Scientific and Technical Communication Research", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "51--58", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718964", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In their 2019 special issue for Technical Communication Quarterly, St. Amant and Graham enjoined science and technical communication researchers to consider more durable and portable methods. Such methods would be considered valid across disciplines and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gresbrink:2025:RVT, author = "Emily Gresbrink", title = "Review of {``\booktitle{Voice and Tone Strategy: Connecting with People through Content}'' by John Caldwell,, Laguna Hills, CA: XML Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "59--60", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718965", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Voice and Tone Strategy: Connecting with People through Content by John Caldwell is an addition to The Content Wrangler series from XML Press, published in 2020. The primary goal of Caldwell's work is to give readers a straightforward and applicable \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Pandya:2025:RUE, author = "Manushri K. Pandya", title = "Review of {``\booktitle{User Experience as Innovative Academic Practice}'' by Kate Crane and Kelli Cargile Cook,'' University Press of Colorado}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "61--63", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718966", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Kate Crane and Kelli Cargile Cook's edited collection on User Experience as Innovative Academic Practice offers case studies in technical and professional communication (TPC) pedagogy that premise around user experience (UX) design as an integrated and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Tudor:2025:RIG, author = "Benjamin Tudor", title = "Review of {``\booktitle{Interrogating Gendered Pathologies}'' by Erin A. Frost and Michelle F. Eble (Eds.), University Press of Colorado}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "1", pages = "64--65", month = mar, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718959.3718967", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Fri Jul 25 07:45:50 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Interrogating Gendered Pathologies, edited by Erin A. Frost and Michelle F. Eble, presents an illuminating and diverse critical study of the complex gender discrimination that historically and presently affects doctor-patient relations and medical \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Littlefield:2025:TTC, author = "Jamie Littlefield", title = "From Tactical Technical Communication to Infrastructural Writing: The Role of User Enfranchisement in a Rogue Street Design Manual", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "1--11", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718977", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Grassroots organizations often struggle to balance short-term fixes with long-term goals. Technical communicators supporting these under-resourced groups face a similar challenge: they must navigate between short-term tactical communication and the \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Ross:2025:AEZ, author = "Derek G. Ross", title = "Aberrance as Expansion: Zines, Acceptability Ethics, and Radical Communication in Technical \& Professional Communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "12--21", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718972", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Mike Diana was the first artist in the United States convicted for artistic obscenity. His crime, for which he was convicted in 1994, was creating and distributing a zine titled Boiled Angel. Diana's work and subsequent conviction opens potential avenues \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Sindelar:2025:AER, author = "Kailan Sindelar and Juliette Guido and Kaylee Klosterman and Brooke Wooten", title = "The {AR} Elephant in the Room: a Method for User Experience Research in {AR} Photography Apps", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "22--31", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718973", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this article, we answer questions about user experiences and responses to an augmented reality (AR) app that represents ``real'' animals that users can photograph with themselves or in their world. We analyze user interview data and photography to see \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Andrews:2025:RFH, author = "M. L. Andrews", title = "Review of {``\booktitle{Fitter, Happier: The Eugenic Strain in Twentieth-Century Cancer Rhetoric} by Lois Peters Agnew,'' Agnew, L. P. (2024). The University of Alabama Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "32--33", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718974", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Fitter, Happier: the Eugenic Strain in Twentieth-Century Cancer Rhetoric (2024) by Lois Peters Agnew argues that American cancer rhetoric from 1900-1990 was built around eugenic ideology. Agnew says, ``The tension between the need to acknowledge the real \ldots{}''", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Green:2025:RUW, author = "Barbara C. G. Green", title = "Review of {``\booktitle{UX Writing: Designing User-Centered Content} by Jason C. K. Tham, Tharon Howard, and Gustav Verhulsdonck,'' (1st ed.). Routledge. https://doi.org/10.4324/978-1-003-27441-4}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "34--35", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718975", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In working to put into practice the user-centered philosophies that are presented within the pages of UX Writing: Designing User-Centered Content, this book is worth reading, dog-earing, marking up, and possibly rereading depending on interest in \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Warner:2025:RUE, author = "Chip Warner", title = "Review of {``\booktitle{User Experience Research and Usability of Health Information Technology} by Jessica Lynn Campbell, PhD'', CRC Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "2", pages = "36--38", month = jun, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3718970.3718976", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Tue Sep 23 06:55:39 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In User Experience Research and Usability of Health Information Technology, Jessica Lynn Campbell offers a guide on the design and implementation of usability studies to improve the user experience with health information technology (HIT). HIT is a broad \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Amidon:2025:GCR, author = "Timothy R. Amidon", title = "Gratitude, Care, and Resilience: an Introductory Editorial", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "1--4", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772175", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This summer my professional life was marked by a number of exciting changes. In addition to assuming the role of editor in chief of CDQ and producing my first issue, I stepped down from a longterm role with the editorial team at Kairos: A Journal of \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Anabire:2025:USM, author = "Dorcas A. Anabire", title = "Using Social Media as a User-Centered Design Tool: Types of User Feedback Useful for Iterative Design", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "5--13", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772176", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This case study demonstrates that user feedback on social media is valuable for informing iterative product design for marginalized populations. Using content analysis, I analyzed 136 posts and comments from the reddit platform of a product (SteadyMouse) \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Richter:2025:DSM, author = "Jacob D. Richter", title = "Designing Social Media Learning Environments to Promote Digital Literacy", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "14--26", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772177", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This article considers how learning environment design can help TPC instructors using social media tools in their courses to better support students' practicing of digital literacy. Based on findings from an IRB-approved qualitative study of a social \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Stephens:2025:CUC, author = "Sonia H. Stephens and Amanda Altamirano", title = "Connecting the User-Centered Design Process to Broader Outcomes in a Risk Communication Project", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "27--34", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772178", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In this experience report, we describe our work incorporating user-entered design (UCD) into an interdisciplinary risk communication project. We focus on documenting the connections between process and outcomes, with the goal of demonstrating how UCD \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Gurinskas:2025:RQT, author = "Thomas Gurinskas", title = "Review of {{\booktitle{Queer Techn{\'e}: Bodies, Rhetoric, and Desire in the History of Computing} by Patricia Fancher, (2024). National Council of Teachers of English}}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "35--36", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772179", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Queer Techn{\'e}: Bodies, Rhetoric and Desire in the History of Computing is a little book doing big things. Author Patricia Fancher presents a well-theorized recovery of both queer lives and the lives of women in the history of computing, something of great \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lovas:2025:REP, author = "Phillip Lovas", title = "Review of {{\booktitle{Environmental Preservation and the Grey Cliffs Conflict: Negotiating Common Narratives, Values, and Ethos} by Kristin D. Pickering, Utah State University Press}}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "3", pages = "37--39", month = sep, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3772174.3772180", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Oct 25 07:29:31 MDT 2025", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "Kristin Pickering presents a valuable case study that focuses on how professional communicators and researchers make sense of the narratives and values between stakeholders who may be at odds with each other. This is especially important in land usage \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Amidon:2025:CCI, author = "Timothy R. Amidon and Casey McArdle", title = "Changing Coastlines: Interconnections Between Communication Design, Energy, and {GenAI}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "1--8", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787587", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As noted in my previous editorial, this semester I've been adjusting to my new role as CDQ 's Editor-in-Chief. It has been rewarding working with Associate Editor Casey McArdle on our first issue together. In keeping with CDQ 's roots, Casey has been \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Chehab:2025:CDV, author = "Nada Dimashkieh Chehab", title = "Complex Data Visualization Decision-Making: The Case of a Circular Dendrogram on Health-Related Data", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "9--18", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787588", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This experience report is addressed to communicators and data visualization researchers embarking on visualization projects that involve complex layers of data. It explains the creation of a data visualization project focused on the relationship between \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Shalamova:2025:CDE, author = "Nadya Shalamova and Gustav Verhulsdonck", title = "Conversation Design: The Evolving Paradigm in Technical and Professional Communication", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "19--31", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787589", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "As Technical and Professional Communication (TPC) adopts User Experience (UX) methods, gaps persist in integrating UX-specific knowledge and practices into curricula. This article advocates for Conversation Design (CxD) as a crucial yet overlooked \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Kong:2025:VFL, author = "Yeqing Kong", title = "Visualizing {Flint} Lead Contamination Risks: Building a Critical Rhetorical Risk Visualization Ecology", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "32--49", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787590", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "This study examines the role of risk visualizations in public health communication through an analysis of the MyWater-Flint Map and Flint Service Line Map, developed during the Flint water crisis. Applying a newly proposed social justice-oriented \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Powell:2025:RFT, author = "Katie W. Powell", title = "Review of {``\booktitle{Feminist Technical Communication: Apparent Feminisms, Slow Crisis, and the Deepwater Horizon Disaster} by Erin Clark,'' Utah State University Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "50--51", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787591", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "In Feminist Technical Communication, Erin Clark both articulates and demonstrates an apparent feminist lens on the idea of slow crisis. She does this through a case study of the Deepwater Horizon Disaster (DHD), the 2008 oil spill into the Gulf of Mexico \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lin:2025:RDS, author = "Jung-Hsien Lin", title = "Review of {``\booktitle{Designing for Social Justice: Community-Engaged Approaches in Technical and Professional Communication} by Jialei Jiang and Jason C. K. Tham (Eds.),'' (2025). \url{https://doi.org/10.4324/9781003469995}}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "52--54", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787592", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "At a moment when questions of equity and access are reshaping higher education and professional practice, technical and professional communication (TPC) is undergoing a ``social justice turn'' that centers ethics, equity, and care within its research and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", } @Article{Lancaster:2025:RDD, author = "Amber Lancaster", title = "Review of {``\booktitle{Document Design: From Process to Product in Professional Communication} by Derek G. Ross and Miles A. Kimball,'' (2nd ed.). SUNY Press}", journal = j-COMMUN-DESIGN-Q-REVIEW, volume = "13", number = "4", pages = "55--58", month = dec, year = "2025", CODEN = "????", DOI = "https://doi.org/10.1145/3787586.3787593", ISSN = "2166-1200 (print), 2166-1642 (electronic)", ISSN-L = "2166-1200", bibdate = "Sat Jan 10 06:33:53 MST 2026", bibsource = "https://www.math.utah.edu/pub/tex/bib/commundesignqreview.bib", abstract = "For those like me who were eagerly awaiting the publication of the second edition of Document Design: From Process to Product in Professional Communication, you will not be disappointed! The new edition exceeds my expectations for updated content and \ldots{}", acknowledgement = ack-nhfb, fjournal = "Communication Design Quarterly Review", journal-URL = "https://dl.acm.org/loi/sigdoc-cdq", }